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August 2024 by charles evans
Andy S was simply so help-full and knowledgable and the prices were darn tutering!
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August 2024 by colleen brown
Helpful, courteous, and responsive. The best!!!
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August 2024 by Ryu C
Friendly, helpful staff. Assisted me with my printing services and package shipping professionally and with ease. Top notch equipment and staff to easily solve your printing needs. Highly recommended. ?
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August 2024 by Silvestre Tovar
Fast service and had solutions for all needs.
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August 2024 by R G
Upon arrival the Grand Avenue UPS location, I proceed to set my two Amazon returns on the counter. I was suddenly stopped and astonished by a very loud hateful, and rude NOISE which belonged to the assistant manager named "lu". She continued to speak at me not too me and TOLD me not to place my returns there and POINTED to the other side of the counter. "Apparently there was a Rembrandt lying there". She was so condescending that the entire store stopped to see what had happened. It was the most unprofessional attitude and behavior one could expect at any UPS place of business. If you ever wish to be publicly humiliated this is the place to go.
I don't know if she is always this ugly or just to people of color!
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July 2024 by Sarah Cooper
The website says they have notaries. It does not say they have notaries Occasionally. Drove over there and there’s no notary, even though the store is open . Then called the Ford Parkway location and even though they knew we were coming Because the one on grand Avenue didn’t have one , the notary left.
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July 2024 by Samuel Anderson-McCoy
Great service. Super convenient!
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July 2024 by Nathan Kemp
The staff at this store are so helpful! Quantum fiber had claimed that I had not returned equipment AND I didn't have my tracking number, and the staff at this store were able to find my tracking number even when quantum and the broader ups service was unable to help me. Thanks again to the helpful staff!
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July 2024 by Monique
I recently went to another local UPS store that fell short of my expectations, so I decided to make the drive over.
I arrived and was helped in a just a few minutes with getting my document notorized. All the staff that I've encountered at this store were very patient and kind. They got through the line of customers in a very quick and efficient manner.
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May 2024 by Jordan Ashby
By far the worst UPS store experience I've ever had. I had two packages, two identical items. Both items were large, and were shipped individually and had their own packaging. Somewhere in my email, I made a mistake with the QR codes I provided. The employee scanned the QR codes, and I realized they were supposed to be different codes and caught my mistake on my way out the door. I explained to the employee what happened, but he just was not listening or acknowledging my issue. I just wanted to rescan my QR code, and get the correct return label on the package.
Instead he taped both packages together, put on the one return label, and ignored my request to just see. "Oh they'll sort it out." I suppose its not an issue for the employee since it is not their 150$?
I got the other gentlemen to scan my other code (after I re-explained my issue in its entirety, after he had been staring and listening to the conversation in the non busy store, like where are you dude?), and confirm indeed I had two separate QR codes. Got it sorted after painstakingly trying to communicate with the most apathetic individuals I have ever had a customer service encounter with, only to have one of the packages show up at my house a week later because they didn't separate the packages and put the label on like we confirmed and like I had asked.
I was never rude, I made polite small talk, but did I want to blow a gasket on my way out the door.
To the indian man and the young man with long brown hair: If you're not into customer service or listening in general your position probably isn't for you. Seek a trade.
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May 2024 by Tab Fellows
PO Box service, package delivery and package drop off. Full office services, copying, printing, etc. Nice owner. Sharp workers put it together.
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March 2024 by Carrie Canup
Jeff went above and beyond to help in an emergency print situation. He (along with the store) deserves a million stars for their kindness!
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February 2024 by Angela D Stewart
Google has the wrong hours. Sunday is closed.
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December 2023 by Heather Bandeen
The absolute best store for packing and shipping - wow, amazing!
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December 2023 by Aaron Mann
junk fee charged - surprised to be charged $15 to get my package when the UPS website never advised me of an additional fee.
