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December 2023 by Matias T.
Un pésimo lugar tienen el propane pero no funciona una manguera para rellenar y no saben cuándo estará reparado
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November 2023 by Buffy J.
We dropped off our van for a hitch installation. First, we get a call saying they can't find the impact wrench, so they can't do the installation. We go back, and my husband asks them to call around to see if anyone can fit us in, b/c apparently it's beyond them to just use a manual wrench. A worker says maybe they should just rent one. Another says he has one at home. I guess problem solving without prompting isn't their forte. So, worker #2 goes home to get his wrench. We get another call. They "don't feel comfortable" finishing the job b/c our van is rusted out. My husband asks them how they know that they can't see in the frame rail. Worker says they felt inside, and it felt gritty like rust. We live on a dirt road. We told them that. The van is 5 years old. It's not rust. It's dirt. He says he is still not comfortable. And, they broke the bolt off b/c they tried to use the impact wrench to get it all the way out, which caused the dirt to get in the threads and make it difficult to remove. They gave us our money back. That's the best I can say.
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September 2023 by Cecil S.
I went to get propane filled. Rang the bell. No one came out. Went to the service counter and found four staff sitting around. No other customers in sight. Went to fill the propane tank but their system is down so they couldn't do the transaction. I got an apology but make sure you call ahead. Hopefully someone will answer and tell you if their system is working.
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September 2023 by Jackson H.
There is no minimum amount of stars I could give for this place. I rented a truck and got it at approximately a quarter tank of gas, used about a gallon, and saw that the gauge was approximately the same spot so it would be fine to return it. WRONG! I was charged $55 since I "had used 5 gallons of gas" and it was a $30 service fee to fill it up between customers. Well they obviously don't fill it up since I got it at a quarter tank! One of the workers said he could get me $20 back but the nepo hire GM decided to deny it saying that I "approved the receipt" which I never did (I was told I could make a dispute when I returned it if I found anything wrong). I emailed the GM twice and called him twice but he never returned my call. This is one of the most poorly managed businesses I've ever had the displeasure of interacting with and is so bad I created a Yelp account solely to write this
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May 2023 by Nikki N.
I can't speak for the actual moving and storage part, but I came here because they had the cheapest propane refill. I called. and the man was very polite. When I got there though, first off; this place is absolutely huge! There is so much going on here. This is probably the biggest u-haul and storage I have ever seen. I felt a little uncomfortable because it seemed to not be the best part of town, especially at the time that I went. I was directed to go to the propane station and press the bell. So, I did. We waited for about 20 minutes and someone came walking over half way, looked at us and turned back around. We waited for another 10-15 minutes and a really nice young man came and helped us fill the propane. I was a little skeptical because I was paying with a card and he took out his phone and took my information. That really sketched me out, but I had no choice but to pay that way because he had filled the propane and I had no other way to pay. He said I was going to get a confirmation text to my phone, but I never got it. We got home and went to try to use the gill and the propane tank is now all messed up. I'm not quite sure how you can mess up a propane tank during a refill, but he did. I would just be cautious if you come here. There were a couple of little things that did not seem to add up right. So just beware if you come here. Again, these people are REALLY nice.
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May 2023 by John S.
I rented a pick up truck for a Saturday. The contract said it had a quarter tank of gas, but when I got in the truck it was empty, and the mileage was different. I took a picture and went in to reconcile this. I was told it would be settled up on check in. When I came back I tried to check it in and they just told me to leave the keys in the car and I would get a reciept. I tried to raise thas issue, and they said it was fine. Two days later I got a call from them wondering where there truck is. It took another day for them to find it and check it in. But, today, nearly a week later I have no reciept and my account has been charged for a four day rental. I'm probably going to end up in small claims court to get my money back.
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May 2023 by Google user
Their loading dock (access to the storage units are always blocked leaving no access). Rude customer service. They intentionally hung up on me.
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April 2023 by Maija E.
This place is a zoo. Loading and unloading a trailer is nearly impossible with all the cars parked in the loading zone for over 30 minutes not loading anything.
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April 2022 by Kris W.
Tried again today to get propane tanks filled. Rang the bell for service and waited 20 minutes before going inside to find employees with no customer service skills. We will not be back here for propane. Maybe 2 out of 5 times we've been able to get tanks filled because there isn't someone able to do it. Today they just ignored the bell completely, and were rude to other customers in front of us. Total waste of time.
