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April 2024 by Kristi Dyes
I was happy with my rental until I saw on my receipt that I was charged for fuel service. I declined that when I checked in for my reservation. Now I'm out $36, plus the $12 I spent refueling today.What a disappointing experience.
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April 2024 by Janice Moseychuck-Benson
Horrific experience with all aspects of my rental. Never again and would advise anyone renting from these guys at this airport!
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March 2024 by Alina
I was nervous about renting a car from here based on the reviews but my experience wasn’t bad at all. I came in expecting the worst but the line was short, I wasn’t pressured to buy any additional coverage and I got to pick any car I wanted from my designated area. Check out and in was easy as well.
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March 2024 by Jordan
The majority of the reviews are one star and well-deserved. I, like many others would give zero stars if possible. I advise anyone visiting Minneapolis to use another rental car agency.I noticed some scratches on the vehicle I rented when picking it up, so I took photos and showed the inspector the photos upon return. There were no issues and she informed me I wouldn't be charged.I received an email multiple days after returning the car requesting more information for damages to the rental vehicle. After spending an hour trying to call customer service and unable to connect with a person, I learned I have to file a claim online and someone will be in touch upon review, still awaiting their response nearly 48 hours later. Terrible experience all around.
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February 2024 by Dan Mercer
If I could give zero stars and write a review I would. TL:DR, They over charged me and then ghosted me.They quoted me one price, and charged me another. When I submitted a complaint, they reduced my fee but did not credit the difference in full, they did not offer any explanation as to how they got to that credit, they will not reply to my e-mails, and they will not respond to me having opened a different ticket with them.Also - I utilized the internet on my phone to check in as soon as my flight landed (it was a long walk to the rental counter). When I arrived at the counter I had a 20 minute wait for a single customer in front of me, and I also had to go through the entire check in process AGAIN.I will not rent from then again, or any of their other companies.
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January 2024 by Charles Cassidy
I know that many car rental places try to upsell or pressure you to buy add-ons, but this place goes beyond that into sketchy territory. I expected there would be some hidden fees, but for a one day car rental, I was charged an extra $65 for things I didn't agree to buy.I payed for my reservation in advance online. After opening email confirming my booking, I was taken me to a page saying I had just agreed to and paid for extra insurance features.Later, when I arrived at the rental counter, the nice person there asked me for the credit card I used to book the reservation with and drivers license. Without telling me what they were doing, they then rang me up for a $34 per day + taxes ($47 total) in insurance coverage I didn't know I was paying for as I was not asked nor told this is what was happening. I thought they needed my credit card to verify my identity...
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January 2024 by Solomon Luna
Horrible experience. The lady was trying to sell me on an upgrade that wasn't needed and then I got charged for something I never authorized and nobody is willing to help. Worst rental experience ever
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November 2023 by Leslie Anderson
I rented a car from Thrifty at the Minneapolis/St. Paul Airport for 3 days in August. An employee from Hertz assisted me. She was very friendly and offered me an upgrade. She wanted to charge me extra, so I declined. She offered me another upgraded car and I declined. She kept telling me that she had a really good special upgrade for me. I declined for the third time. I told her multiple times that I only wanted what I paid for online. She finally gave me a receipt. After traveling all day, I wasn't expecting I would have to ARGUE about the product I wanted. She added extra fees! I walked away from the counter without noticing, so management won't do anything. She appeared friendly but was speaking very softly to intentionally be difficult to hear. She was very manipulative and ignored my multiple requests to only pay what I agreed to online. I'll never use Thrifty or Hertz again!!
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November 2023 by Kevin Miller
The car was great. It was clean. The only down side to the experience was that the agent at the counter when we picked up the car was incredibly abrasive.
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November 2023 by Louise S.
Terrible. Same as the others. If you are not going to have your Terminal 2 location open then you need to tell people instead of making them schlep miles with all their bags to wait in a line with workers who are in no hurry. It's not like MSP is a small airport. Now I literally have to build in an extra half hour for my 6 am flight just to return a car to an entirely different terminal. This is my second rental with Thrifty and both experiences were horrible. I will rent elsewhere moving forward. I don't even care how much it costs.
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October 2023 by Stettin Palver
After seeing I got Thrifty as the rental vendor through Priceline I looked up the reviews on Google Maps and I was a bit anxious about whether I’d have a car available when I went to pick it up. As it turns out the many 1 star reviews on Google Maps are justified.When I arrived at the car rental area the line for Thrifty was extending past the normal queue sections, much like many of the pictures posted on Google Maps. There were two attendants and each customer was taking a VERY long time to process. As I got closer to my turn I could hear the reason why things were taking so long. They didn’t have cars available and were asking if people could take different types of cars, or if they just wanted to cancel their reservation. When it was my turn I had spent 45min-1hr waiting in line. My pickup time was 3PM and I didn’t get to the counter until just before 4PM. I was told my car was not ready and they asked if I wanted to keep my reservation and wait for the next car, or if I’d like to cancel. I was not about to pay nearly double for a last minute same day rental at another vendor, so I told her I would wait. It was not until 2 hours past my rental around 5PM that I got the keys to my car. For some perspective my flight from Phoenix to Minneapolis was 2.5 hrs. My wait for my car past my pickup time was nearly long enough for me to fly back to Phoenix.The last thing you want after a flight is to have to wait around, held hostage by the rental company. The entire lobby area by the Thrifty counter was filled with upset people just waiting for their name to be called. This Thrifty location is obviously understaffed and overbooks their rentals. I will NEVER use Priceline deals that would include Thrifty as a possible car rental vendor.Note to Owner: Don’t respond with empty promises to forward the feedback to local management. It is obvious that the chances are VERY HIGH that you will encounter long waits and your car will not be available at this site. It is a combination of poor management and taking on bookings that are booked way too tight in order to maximize profits. This hurts the customer, and the company name. It could be that Thrifty is great everywhere else by MSP, but this experience has created a lifelong hatred of Thrifty and I will warn people I know to stay away if they value their time.If you value the customer, make the regional manager read every single review of this location and come up with an action plan to avoid the issues with long lines and overbooking. That should be executed by local management, because obviously they are incapable of addressing this problem that has been going on for 2+ years.
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October 2023 by Vince
!DO NOT RENT FROM HERE! Awful wait time for the cars, said that “they have no drivers to deliver cars” we have been waiting for over 40 minutes! Other costumers were mad aswell and to add if you rent with a debit card it’s a 500 DOLLAR SECURITY DOWN PAYMENT!!!! Do not rent from this location! this is the terminal 2 location.
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October 2023 by Melissa S.
Absolute scam, they will try to charge you for gas even if you return the car with a full tank. They want to make it as difficult as possible for you to contend
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September 2023 by Kayla Lawrence
They Double booked our coverage and we are trying to resolve it. Thrifty says to contact the airport rental car department (they also gave me a disconnected number) and the airport says to contact Thrifty. NO ONE IS WILLING TO HELP. They are unable to stand behind their mistakes and help resolve it. WORST EXPERIENCE EVER, PLEASE DO NOT TRUST THEM
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September 2023 by MuchObliged TV
WORST RENTAL EXPERIENCE!! Waited an hour in line for them to tell us it was over an hour to get a car. We reserved this car months ago. I called customer service to see what the issue was they told they had no information and all they could do is cancel our reservation. DO NOT RENT FROM THIS COMPANY!
