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July 2023 by Denby Allen
I never knew there was so much to know about mattresses, Katherine was very helpful!
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June 2023 by W A
Not worth it. Buyer Beware, after a couple of months the mattress was degrading and they want to fix it if it sinks more than 1.5 inches. By that time I wouldn't be able to get out of the bed.
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November 2022 by Corey Butler
We needed a new box springs to go with our existing mattress. After a frustrating experience with another store in Saint Paul that I will not name (but it's on N. Prior), we visited The OMF. We got exactly what we wanted, a low profile mattress foundation, and paid a reasonable price. I was especially happy with the delivery guys who came exactly when they said they would. Excellent service all around.
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August 2022 by James Polga
We bought the ‘luxury firm’ mattress and it is most uncomfortable mattress we have ever owned. My spouse and I have experienced back pain the entire time we used the mattress. And after changing mattress both our backs are fine.The exchange policy seems reasonable 75% credit towards a new mattress. However, this mattress was so bad I’m not going to spend another dollar on a mattress from this company.To be fair, We’ve bought mattresses from this company in the past that worked well. But the one we bought this year is terrible and we won’t shop here again.
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July 2022 by Katia Blackburn
Professional experience A to Z. Needed to lower a bed originally purchased at the Original Mattress Factory by 8 inches. Sales rep on the floor helped me figure out how to reach that goal. When the bed was delivered, we were told by the two very efficient and respectful installers that the new mattress we had bought was not of as good a quality as the older mattress and they worked with us to reach our lower height goal and hang onto the better mattress, saving us more than $200. Really terrific experience all the way around.
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June 2022 by William Lange
First delivery into my new construction home and was left with dents and hand marks all over. Not what I'd expect from a white glove delivery. I called to report the damage a couple days later and they said I took too long to report the damage and they'd be doing nothing to fix it.
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May 2022 by Joseph Wiese
I Just bought my second mattress from them. My first purchase was 17 years ago as a gift & they're still enjoying it, so my mattress needed replacing, and I'm sleeping much better now.
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February 2022 by D.R. M.
First, the 2 star rating does not refer to the service itself. The salespeople and delivery people were cordial and helpful; the store itself is a pleasant place to browse in. Our dissatisfaction comes from the mattress itself. We opted for a queen that was mid-price; about $1k with box and frame. Had it now 4 months. It was supposedly a mid-quality "Pillowtop." Regency Sapphire Eurotop. The sample in the store felt good enough to make the purchase. But the mattress delivered felt nothing like it. In fact, it didn't feel like a new mattress, but a mattress with lots of wear on it. It was not smooth and plush. We can feel lumps under the surface, as if springs are poking up. We can feel them prodding up both back and side sleeping. Some nights I find a good spot and sleep OK, other nights not so much. No money back guarantee (a risk we took). Our first and last purchase at OMF. Because it's not a total disaster, 2 stars.
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September 2021 by Shelley S
Excellent!We had a great experience. We were greeted immediately and didn't feel pressured, just well informed of our options. Delivery professional & right on time.We were sleeping on a very old mattress so we are thrilled with our new one. If yours is old do yourself a favor and get a new one, your body will thank you!
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September 2021 by Muna A
The older gentleman working who I spoke to did not appear welcoming to me as a customer. I was interested in purchasing product but before I mentioned when I needed it, he told me there are no beds available and didn’t offer to show me any of the products in the store. I had to ask follow up questions rather than being informed of when there would be availability and other locations, etc.. I got the impression of “please leave” through the brief interaction. There was one other customer in the store and she was more friendly than the employee. I would have been open to purchasing something for future delivery or pickup but was turned off by the salesperson, I won’t buy from here unfortunately
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May 2021 by Shelley Sabri
Excellent!We had a great experience. We were greeted immediately and didn't feel pressured, just well informed of our options. Delivery professional & right on time.We were sleeping on a very old mattress so we are thrilled with our new one. If yours is old do yourself a favor and get a new one, your body will thank you!
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May 2021 by Gabriel F
Great service and good prices.
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August 2020 by Dia B
Very helpful, answered our questions, didn't upsell.
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March 2020 by Rick Petersen
Great people.No pressure. I
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December 2019 by Kathy Schulstad
By far the best bed-buying experience ever! Tom is super knowledgeable and helpful, encouraging us to try several options to ensure we would be happy. We can’t say enough about how pleasant the process was all the way through delivery.
