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October 2024 by rodd carr
manager Nae was the most sweet and helpful women even after i gave my bad review she was still 100 percent helpful and boy i felt like a jerk,her customer service was the greatest.
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October 2024 by Sally Rothchild
All of my stuff was ripped off, stolen! do not use this facility if you want to keep your stuff. Not secure, poorly managed , rude manager when I discovered my locker was broken into and everthing gone. beware!
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October 2024 by Ian&kira Olson
Nea is Extremely unprofessional and inconsiderate. When our unit got broken into, management never notified us in any way, and when we came in to grab some things we found out our unit had been robbed. They refused to take responsibility for not letting us know, all they did was put a new lock on the unit and called that a day. Never thought to notify us our items had been stolen? Our memories and keepsakes were stolen and she offered us no assistance or sympathy. Warning: cameras won't catch anything, and NEA nor management care to help you in a time of need. Do not rent from istorage!!
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October 2024 by Rachael McNamara
I wish I could rate this place a zero! Our unit got broken into and the property manager didn't do anything about it. She lied and said she tried to contact us. She didnt even report it in the system she just ignored what happen and put different locks on our unit and said it's not her fault and to file a claim.
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October 2024 by Mary Rothchild
Do not rent from iStorage Vadnais Heights - almost all of our over 110 items were stolen! We were never informed of the theft (when they replaced our secure lock with theirs) - they did not have the right unit number for us on our contract - no working security cameras - an admission that there had been no onsite employee for the past 6 months (other then the new employee who offered no apology or assistance looking for records and was extremely hostile when we asked about them) - and an admission that homeless people live on the property and there are broken fences in three places. We believe this is breach of contract.
Last, change your review settings from lowest to highest to see all the other problems with this site. DO NOT RENT HERE AND TAKE YOUR BELONGINGS NOW WHILE YOU CAN!
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October 2024 by Emma Iacono
Our storage unit was broken into and everything stolen. Family heirlooms and things of high sentimental value that can never be replaced. We couldn’t even access the unit because the lock was broken off and had been replaced by the facility and yet we were never notified!!! The worker admitted that homeless people are living on the property, security cameras don’t work and the fencing around the perimeter is broken. Property management has been unhelpful, rude and never offered apology. DO NOT STORE YOUR ITEMS HERE!
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October 2024 by Murphy Sorich
This place is dangerous and incredibly disappointing, if you want your belongings to be safe, do not keep them here!!
Recently my family packed up an entire house worth of belongings that were from 60 years of my grandparents life in White Bear Lake, the house that my mother and her siblings grew up in. My grandma has passed away, and my grandfather is moving out. Our branch of the family lives in a different state, so when he moved 4 months ago, we moved what we wanted to keep to a storage unit at this istorage. My mother returned to this istorage this month to retrieve our items and drive them back to New York to find the storage unit had been robbed and completely cleared out.
The manager was hostile and completely unhelpful and there was no footage of the theft. When we talked to the police, we were told that they regularly get calls about this facility's storage units being robbed.
This has been devastating for my family, as these were truly invaluable belongings filled with family memories that can never be retrieved. If you store your belongings here I absolutely recommend moving them immediately, and if you are thinking about storing your items here, don't!
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October 2024 by Kate
Nae knows her stuff! She gave me a great tour of the property and was knowledgeable about all of the different unit options. She definitely takes pride in her work and that is a lost trait in today’s society. I have seen her diligently cleaning up while I am at the property. She is really cleaning the place up well.
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October 2024 by Jan
I had a great experience here, thank you again! You really helped me out during a stressful time. I appreciate you, Nae!
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October 2024 by Jordan David
Ordered a unit online, which was a very easy and streamlined lines process. Went to go to my unit about an hour later, greeted with a smile and excellent customer service. Definitely a solid introduction for my first time ever being here.
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October 2024 by Sadie
I had a great experience here meeting Nae the new manager, I told her my door latch was broken and she was able to come fix it on the spot. I really appreciate that she is here now, and I feel relief that my storage is secure.
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October 2024 by Trick Shots
Janae was very polite when I came in, and very professional! Took care of all my needs, and I appreciate her!
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October 2024 by Tim Simpson
I recently had the pleasure of working with Nae to get a storage unit, and I can't recommend her enough! From the moment I reached out, she was incredibly helpful and attentive. Nae took the time to understand my needs and guided me through the entire process, making it seamless and stress-free.
Her professionalism and knowledge about the different unit sizes and options available were impressive. Nae went above and beyond to ensure I found the perfect solution, even offering valuable tips on organizing!
Thanks to her exceptional customer service, I felt confident in my choice and left with everything I needed. If you're looking for assistance with storage solutions, Nae is the person to reach out to!!!
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October 2024 by Gone Fishing
Well after many attempts to find a storage unit with no luck. Today had a great experience at istorage, Nae assisted in getting me a unit and made it a simple process.
Thanks again
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October 2024 by NoonZtV
I met Nae,the new manager & she is amazing.So professional & down to earth.Highly recommend this Istorage 10/10
