-
February 2024 by Brett J.
Royal Credit Union sucks. I've been a customer for over 10 years and they closed both my checking abd Savings for being 30 overdraft. Days before my direct deposit comes in. Now I have to wait for my pay to be rerouted to a new account. Thanks ROYAL CREDIT UNION. For screwing with yet another loyal customer. I received no notice or phone call from them, so I could resolve the issue.
-
September 2023 by Tamika Montgomery
I came in to cancel two money orders. I was told by the guy that was working this morning counter. I couldn’t get his name but he informed me that i have to wait 90 days to cancel my money orders. I knew that was not that correct information. If i can’t hold, flag or cancel my money orders someone will cash them. So i went to another location which was white bear. I asked the lady at the counter if i can cancel my money orders and she did just that. I asked if i’ll have to wait for anything and she said no. I am not sure how they are trained in st. paul but i am willing to take that trip to white bear. They seem to know exactly what they are doing and care about their members. The new St. Paul location off of Rice have the most laziest ppl. white bear is the location to get great customer service!
-
May 2023 by William White
I've been banking where for a while, never have I ever seen or was apart of the rudeness. I experience the level of how people are talked to. I understand that things are not working up the par but this is ridiculous how staffing are speaking to people and on top of that can't focus on what is being said because of the voice of this child. This is unacceptable and I amconsidering changing banks.
-
May 2023 by Mike H
Iv had good luck here. I work with them on a professional level too but always got treated well with my personal truck loan
-
April 2023 by Robert Varde
I first went down to Royal credit Union bank yesterday to the one on Rice street and Country Road C. And here is what I like about it.* speed. The time only took 30 min to open my account. I been in other banks where I can tell you I was hounded by bank tellers to open an account with wells Fargo. The people there were polite. Also I love the fact that yours funds are available the next business day. To me that's what's up because we are tired of the traditional banks you got to wait 3 days for the money. This is a feature of chime bank but with a bank.
-
April 2023 by Annette Knox
Royal Credit Union is superb in taking care and securing your accounts, excellent customer skills.
-
March 2023 by Fagan Norman
Employees seem angry mad and not very pleasant that is why I don’t say nothing to them I just put my money in the bank don’t want to start nothing with angry people lol
-
January 2023 by Alyssia Kangas
Google leads you to the old location so make sure to type into the new address
-
December 2022 by Rita Browne
My very first experience today was a eye opener, talk about people who work in customer service.
-
November 2022 by Zayn (Shortykrunck)
These people only know one thing, and that’s lying. They tell you one thing then act on something else. Lost my business and that of my families.
-
September 2022 by Hawaii 4 ever
Rcu does not do everything. I closed my account worse cu ever. They don't have mobile banking! Nothing ever works. I have call them all time. On hold forever. ?
-
August 2022 by Chevelle Bradley
I'm a New Member through Financing a Car. Royal was the Only Financial Institution that Opened the doors for a Car Loan and Even a Low Interest Rate. I truly am appreciative of that so much. I would Recommend them to many people. Thank you Royal Credit Union :)
-
July 2022 by Jason Leger
This review would be 5 stars as I am just kicking the tires a bit here. That said I am currently banking with another institution, and I dislike the impersonal feeling of being another transaction.RCU has opened a bit of a door for me by approving my first auto loan, which I am extremely greatful for. While I have not historically given much thought to my financial situation, it did not bode well. This approval has been 3 years of being dedicated to changing my financial outlook, having issues with creditors who failed to deliver, yet were set on making me pay, to the point I was forced to involve the office if the Attorney General, and even after that more than year long ordeal the damage to my credit was catastrophic.I nearly Gave up. I had several unreliable vehicles go one after the other, which prompted me to try for yet another loan, expecting the usual denial and several credit inquiry's to tank my score yet again.I had been told previously, that creditors like you, but just aren't willing to borrow to you. So I'm sitting here with a welcomed packet for the vehicle loan RCU approved for me and a reliable vehicle parked in the lot outside, and it has removed many barriers that would otherwise be impassable for someone who should have been more concerned with these things earlier in life.At 12 years old my daughter has repeatedly pushed me to just go buy a new car especially when my old clunkers couldn't make it for our parenting time.She was very excited about the car.Having this first installment loan is the next step towards getting out of North Minneapolis and homeownership closer to her two hours away.That I'd my ultimate goal, and I will be going to Royal with my buissness first going forward, because on paper I might not look like a sure bet, but I have plenty of motivation, to have a safer space to bring my daughter. And now a bit of momentum to make that happen.Thanks RCU. Oh yeah 4 stars because I noticed that there are no locations near me, and that will make it difficult to deposit funds when I leave my bank, and even more so when I move further west. Sorry such a long review, just very greatful.
-
June 2022 by Jamal Ramsey
Royal credit union has provided a very positive experience for me thus far. Their speedy service and knowledgeable associates I’d recommend anyone to utilize their services. Everyone from the branch manager, specialists and tellers treat everyone with courtesy. Special thanks to Jill and Mitch at the Rice Street location, extremely pleased my cousin recommended them to me.
-
March 2022 by Laurie Hernandez Habana
I was identity and Fraud Victim. For awhole year was trying everything I could to get some one to help me? I had never had gone through this in my 45 years. I had my place broken in and I was going through alot of depression and stressed that I couldn't think straight of what to do? I was terrified of whoever was doing this with my life. Wasn't able to sleep?God has blessed me to getting some of this problem settled. I'm not giving up yet cause these people got to pay for they've done. Especially when you're thought about when you were heading for Crisis? God doesn't like ugly?
