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November 2024 by Chris Kisch
Scam - wanted to charge my client $300 for a lockout! Got it done for $95. They said the going rate is $300.
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October 2024 by Benjamin Ullom
Towed my rental car from the apartment I live at after only being parked for about 3 hrs. They also damaged the vehicle in the process. We need better legislation here in MN to protect us from these predatory companies.
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October 2024 by Gerald Brennan
I had the misfortune of having my Tahoe towed early morning on Sept 18, 2024. When I called Rapid Recovery on Acker St. in St Paul, Greg was cordial and let me know what I needed to do to recover my vehicle. THAT was a lot of bad news. I did not have my vehicle registration or the $360 CASH needed. When I got to 14 Acker street, I learned there are NO EXCEPTIONS. I brainstormed with Greg who directed me to a local bar with a cash machine. The registration was more challenging. I was fortunate to be able to locate the title for my vehicle on ONE Drive on my Ipad. I could not get it to transmit to Greg. That is when, Greg's associate stepped in as the Ipad Wizard, and airdropped the image to his cell phone then to Greg to complete the transaction. Greg and Chris were awesome; made a very challenging problem solveable and got me on my way. I would not wish the towing recovery process on anybody but if it happens, I hope you have somebody as helpful as Greg and Chris at Rapid Recovery in St. Paul be there for you. I hope their supervisor appreciates these guys. Client-facing, helpful, smart employees with good attitudes are hard to find. Jerry Brennan
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September 2024 by Dallas Myers
i know that people tend to be angry with towing companies, but the gentleman that helped me out was very nice. It sucks but they’re just doing their job. It ended up being pricey due to having it on their lot for a few days (our apartment failed to notify me they towed my partners car), so it added up.
Otherwise, the man was nice and honest, the car was clean. Lesson learned !! don’t hate these men just doing their job. blame the companies that tow!
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September 2024 by Allison barker
Towed my car At my OWN residence and with a parking pass! Was over 400 dollars to get my car back. The workers were absolutely no help and just downright rude.
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September 2024 by Eric Johnson
I strongly advise against using this towing company due to their questionable and potentially unlawful practices. Their methods seem designed to unfairly target vehicle owners, demanding cash payments on the spot and towing vehicles under dubious circumstances. Any business or property management company utilizing their services may be putting their tenants or customers at risk of experiencing unfair treatment. I urge the city to investigate their practices. For your own protection, I recommend avoiding this company at all costs.
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July 2024 by Patricia Carr
Went to the DQ on central ave. In Columbia Heights and parked my car in a parking right next to DQ that was parking lot for a church that wasn't even open and I wasn't parked more than 10 to 15 minutes and when I came back my car had been towed. They wouldn't let me pick up my car for 2 1/2 hours because that's how long it takes to process it. Wouldn't give me my car unless I had proof I was the owner. Plus they charged me $360 cash only. They are such scammers.
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July 2024 by E W
Almost got ran into a wall around 12:00AM 6/18/24 off of Marion and Concordia because their drivers in truck #33 don’t know how to stay in their own lane and when I called to report the driver , the employee Dameon was the rudest coward I’ve ever experienced over the phone . He definitely didn’t make the report of the driver of truck #33 instead he decided to cuss at me because I was outraged by the poor driving skills of their drivers . I wish the owner would actually do something because I know employees are not allowed to talk back like and I definitely know drivers shouldn’t be recklessly driving companies vehicles with all of their information on the side .. it’s hilarious because the driver started to drive with sense and really slow once I started to drive on the side of him and collect the information needed to make this report this isn’t even going to be reported because of poor employee like Dameon
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June 2024 by C N
Professional criminals posing as tow service. Gives reputable drivers a bad name. Towed car from assigned underground parking spot when permit was displayed then lie about like coward they are. Lucky I wasn't there to physically prevent theft. Risky for your staff having them petty thief.
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June 2024 by Trevor O'Konek
Criminals. Awful businesses. Completely damaged front wheels and steering gear when they towed. Incompetent employees that don’t know what they are doing. They dodge your calls to get a damage claim like it’s there real job. Do not trust them or work with them. They will wreck your car and not care and won’t do anything to fix their mistakes. Completely unprofessional, not that they care.
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June 2024 by Jeffrey Stene
This company’s actions not only disrupted our plans but also tainted a significant family celebration—my daughter's college graduation party. I parked across the street from Red Rabbit due to the lack of available parking because Red Rabbits lot was closed for repairs. Mind you, all of the business located next to the lot were closing for the day.
The demand for $360 in cash only is both unreasonable and suspicious. Such a high fee, combined with the insistence on cash payments, raises serious concerns about the transparency and ethical standards of their business practices. Most reputable companies offer multiple payment options to accommodate their customers and ensure accountability. Furthermore, the refusal to release our car without a receipt for the car tabs or the title is absurd and completely unnecessary. It appears as though this company goes out of its way to create obstacles and inconvenience for its customers. I encourage everyone to report this company to the Better Business Bureau.
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May 2024 by Donnie Whiteaker-Smith
Lowlife predators who patrol the streets of St. Paul looking for victims. Thankfully, I was able to catch them before they drove off with my car and only had to pay the $100 drop fee. And thankfully I can afford that. But what if it were someone who couldn’t? They’re going to impound someone’s car, charge them $340 for the privilege, then probably tack on a daily storage fee until the person can’t afford to get it out? It’s theft, blackmail and usury - an excellent business model. And the fact that they only take cash leads me to suspect money laundering as well. I hope all their trucks meet an ill fate, and I’m happy the driver’s vape was run over in the process of trying to tow my car tonight. Karma.
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May 2024 by P J
Was parked in the Fjall Raven/Free Wheel Bike parking lot on Grand Avenue in St Paul after store hours (7:40-830pm Thursday May 9). Came back to having my car just starting to be hooked up to a tow truck. Asked the guy very politely to release the car. Was told $100 cash on the spot or he would tow it and it would cost $340. The $100 went directly to the guys pocket. It took approximately 30 seconds to release the car. This is 100% blackmail. Hoping to work with the companies owning the lot to find a more reputable towing company to work with. License plate number YCA 8551.
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May 2024 by Noelle Baralatei
This company is morally bankrupt and practices predatory towing all over Saint Paul ruining peoples lives and waiting and watching for people to park in places and then either towing the car or charging drop fees of hundreds of dollars and intimidating you. Garbage tow service. please report to the BBB
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April 2024 by NUEL
Worst people I have ever met. Towed my brand new car and didn’t want me to have it back even after I had all the money they had asked for. They even threatened to call police on me saying they were not sure it was my car.
