Phalen Family Pharmacy Ltd. serves the Hmong community with a commitment to patient needs, but experiences vary among customers. Many appreciate the pharmacy's friendly service and knowledgeable staff, who take time to answer questions and assist with prescriptions and vaccinations. The phone app for refills is praised for its convenience, making the process easier for families. However, some customers express disappointment in the pharmacy's communication and service, particularly regarding urgent medication needs. Instances include difficulty in forwarding prescriptions and delays in filling medications, leading to frustration for patients who require timely access to their medications, such as insulin. While some customers have found the pharmacy reliable over the years, others have faced unresolved issues, including receiving incorrect supplies and incomplete medication quantities. There are also concerns about professionalism, with claims of inappropriate jokes made by staff. Overall, Phalen Family Pharmacy is recognized for its community ties and efforts to bridge cultural gaps in healthcare, but there is a call for improvements in customer service and communication to better support all patients, especially the non-English speaking and elderly members of the community.
Been going here for over 10 years since it’s so close to my house. Always respectful people.
May 2026
Good respond and take a good care of patient and customer
December 2023
Now when I get 90 pills will it last a month plus I dropped some on the dirty floor am I supposed to pick them up & still eat them & I take 6 pills a day would 90 last me
