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January 2024 by Héctor Rdrígz
Good attention
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October 2023 by Linda Crowley
Horrible customer service! Very dishonest. I believe I was given a used phone instead of the new one I payed for. I have been back in four times to try to get it working. I've been told I have to have WiFi at home for the phone to work, that the owner can make up his own rules and doesn't have to follow company policy, and that the Metro customer service people (on the phone) don't know what their talking about. As a senior on disability, I can't afford to throw $300 away. This is disgraceful.
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September 2023 by Dustin My (Duddy)
Satisfaction that's all I can say
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August 2023 by Sabrina Adams
Always helpful
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April 2023 by Robin Clifford
Metro been with you a long time you let me down on this last one I haven't been able to talk on my phone something like 2 months and there's more?but I won't disrespect and I will let it go from here if I get my number back today
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April 2023 by MS Lo Ivy
The manager was VERY helpful and I will be going back to get my phone
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March 2023 by Queen Mari
The Latino rep was talking to another Latino the whole time I was there. I need to go to another store
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March 2023 by Andres Garcia Martinez
People who work there are very nice with the customer
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March 2023 by Katie Anderson
The employee was very rude.
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November 2022 by Lori Freeman
Great customer service the clerk there took care of everything we needed just a great atmosphere all around.
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January 2022 by Jimmy Xiong
Been with metro by T-Mobile for more then 5+some years never got the service don't know why my wife insist of staying with metro.
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September 2021 by Destin Alvarado
Sent my husband to upgrade our phone and the lady in there was only pushing the 5G phones told us she didn't have another phone in stock and told us we couldn't switch out phone number. She also said there are no other phones in stock only the 5G phones for $240 We were willing to purchase the phone but then she told us that we couldn't switch out the phone numbers. I explained that phone was too expensive for an 8 year old kid. She said she could not help him. When I called and spoke to her she said she never told my husband that. Why??? I don't know why she would lie to my husband. I've always switched phone number to my new phoneSomething needs to be done! She is not being fair to us. This is so wrong.
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June 2021 by Jason Sundquist
Their better then the boost store across the street
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December 2020 by Shara
Aracely overcharged me for an iPhone Xr. The first red flag was that she didn't disclose that she couldn't print out a receipt for my purchase prior to swiping my credit card. She said that she could show it to me from a device. I was uncomfortable with that so I asked her to send it to me. She appeared frustrated by my request. 2nd red flag she sent me a receipt that had parts cut out of it. In the receipt it shows she typed in the tax amount for the phone instead of allowing the system to process sales tax. The sales tax she charged me was about 16-18% of the purchase. She also sold me a Sim card for $27 that I did not need. **Update** I've been in touch with another clerk from another Metro who sold me the same exact iPhone for $70 cheaper with the correct sales tax amount of 7%. He also placed the old Sim card into the new device saving me a charge for a new Sim. Afterwards, I ended up returning the 1st iPhone to Hue's store on 7th Street E and receiving a refund. I'm still unhappy with the way Hue handled the refund. He tried to take away the upgrade promo and said, "Good luck finding another Xr because they're hard to come by." His tone was very rude, and he was quick to throw an aggressive attitude towards me. I did get my refund, but this is still getting reported. I worry other people are getting scammed by these clowns.
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November 2020 by Catalina Galeano
The person who help us was amazing, really willing to help and solved our problem.
