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November 2023 by Paul Greening
I have been a Customer of Lancer for well over a decade and I couldn’t be happier with the service I receive. The team is friendly and knowledgeable. Lancer is the only auto shop that I trust to keep my car running at tiptop shape.Services: Tire rotations
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October 2023 by Amy Kalbrener
Lancer has maintained our vehicles for about 20 years, I can’t imagine going anywhere else. They have always been great to work with; respectful, timely (often faster than they quote), and will go the extra mile. When I have asked for information they give me their honest opinion.Services: Tire rotations
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October 2023 by Steven Thome
Lancer uses technology to notify of progress, inspection details & final invoice. I have an electronic copy of suggested services & paid online. They just had to throw me my keys when I walked in to pick up! Love the efficiency. They could not get to the work on my car by the time I needed it back. They contacted me before my deadline so I could pick the car up and get through my day without canceling plans.Service: Oil change
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October 2023 by Megan Rosenberger
Hands down... The BEST Auto Mechanic Shop in all of the Twin Cities! Not only did Lancer take the time to research my strut and tire issue, they went above and beyond to make sure my car was safe and fixed properly before letting me back on the road.Angie, Chad, Aaron & Brandon, I can't thank you enough for all your time and energy you devoted to my car. And Thank You for always being there in the most difficult moments!
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October 2023 by Joe H (Joe H)
Although your service was excellent, why would you recommend Budget Towing to take a vehicle to your place? 126 reviews, 2.6 star rating. Many BBB complaints. They scammed me like many others, because I somehow missed the reviews after you recommended them over the phone. Otherwise you deserve a 4.5/5 rating (a little expensive compared to most other places I've been to). I was very impressed with the diagnostic results that were posted online with photos and notes for each item. The front counter people were great and everything else was done perfectly and in a timely manner.
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October 2023 by Brandie Zaspel
I have gone to Lancer for a few services in the past and they have always been wonderful. They are very helpful— especially to someone who doesn’t know a lot about cars—transparent about prices, car needs, etc., and non-judgmental.I most recently went for a loooong overdue brake replacement and they accommodated so that I could bring my car in right away before things got any worse. They were able to have my car fixed in the promised timeframe and I’m no longer driving around with awful brakes.I will 100% return to Lancer and recommend them to anyone and everyone!
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October 2023 by Janet Thomas
Best independent auto repair in the Twin Cities and surrounding area! They often repair mistakes from dealer service shops. Best in domestic and foreign vehicles. Informative, knowledgeable, kind and pricing is lower than most. Great quality, great pricing, great staff!!!!!
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September 2023 by Sarah Kot
Lancer has been wonderful! I had my vehicle towed to their lot on a weekend and by Monday morning they already had the part ordered. They were communicative and honest and completed the work way ahead of schedule. They worked with my insurance company and got me back into my vehicle.Services: Tires
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September 2023 by Novilab Tesfahiwet
My go to repair for my Audi A4. They did a fantastic job on the engine and oil jobs on multiple occasions. Chad and the rest of the team have great customer service and they deliver on their promised time. Definitely recommend!!
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August 2023 by Janet Halliday
I was visiting the Minneapolis/St. Paul area when I needed an emergency car repair prior to traveling back home. My local repair shop in Illinois recommended Lancer Service and they accommodated me first thing on a Monday morning. I'm sure they had pre-existing appointments and other repairs already scheduled, but they welcomed me in, gave me a quick estimate and repaired my car quickly so I could make it home later that day. They were very hospitable while I was there and willing to help in anyway. They could have easily said they didn't have time or I'd have to wait until the next day, but knowing I had to checkout of my AirBnb and get back to Illinois by the end of the day, they prioritized my repair. They were professional and kind,and I highly recommend going to Lancer Service for your car repair needs.
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July 2023 by Jamie Kujawa
Chad, at Lancer Auto, was great! They repaired my vehicle in a timely manner and took care of me. The company stands by their warranty, and that goes a long way when it comes to trusting your repair center!!!!I would recommend Lancer to anyone looking for a knowledgeable, trustworthy auto repair shop!?
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July 2023 by Craig Green
I can't say enough about the people at Lancer. Chad and his team are absolutely amazing! My daughter had some major problems with her car with a service issue done at a dealership in another state. They found out exactly what was wrong and dealt with the dealership that caused the problem and worked with them to come up with a solution. This happened on a Monday, Chad said if they get all the parts in time, they can have it fixed by Friday (just before the holiday weekend). They completed everything and had my daughter into her car by Wednesday! The customer service they offer is 2nd to none! If you deal with Lancer, you will not be disappointed! They are honest, up-front and don't try to sell you something that you don't need. I 110% recommend them! They can set an example for other companies! I want to thank Chad for all his help and making this situation very stress-free!
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June 2023 by Amber W
I always have such a good experience with Lancer. They truly want to help figure out what is going on and if they can't right away, they will make it a point to keep trying. They make this as convenient as possible when you need to bring your vehicle in a few different times to figure out the issue. Would highly recommend!Service: Air conditioning
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June 2023 by Bud Engler
Wonderful communications. A little high on the prices but you get what you pay for. These guys are very thorough on their work. If you want a shop that gets it done right the first time you are at the right place. If you are looking for an inexpensive repair move on.Services: Engine repair
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May 2023 by Katie Driscoll
I've gone to Lancer several times now and they make the whole process pretty straight forward and easy. I also love how they do a lot virtual--receipts, report for what they found that needs to be fixed, etc. I don't know much about cars and they are always very helpful! I also had to have my car in for an extended amount of time and they let me borrow one of their cars which helped me out quite a bit.Services: Tires
