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March 2024 by Shannon Mills (Themillsmix)
Just received the best customer service I've had in years. Yesterday I called Kodiak furniture to see if I could possibly get a replacement part for my futon. Less than 24 hours later, the part arrived at my doorstep. They back up their products! Thank you for your friendly customer service, prompt service, and great furniture.
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December 2023 by Alayna Shaw
Excellent customer service! They responded to my email within 15 minutes and shipped the replacement part I needed within 24 hours.
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December 2023 by Greg Ransdell
This company's customer service is amazing.We had a couple of defective parts for a pop up bed frame that I purchased. I simply sent their customer service an email asking how to obtain replacement parts.. and without any haggle they immediately shipped me new replacement parts.
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November 2023 by Chris Hubrich
The most amazing customer service experience I’ve ever had. Solid futon and they back their products. We were missing parts for a futon that was taken apart and someone lost the legs and a couple bolts… we had the replacement parts in 2 days to the mailbox. Wow.
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July 2023 by Anneliese Weiss
Customer service of Kodiak is exceptional! My purchase developed an issue and it was replaced without fuzz 6 months after I received it. The service responded quickly and solved my problem faster than I imagined.I can highly recommend this company and would choose it again if needed.
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December 2022 by Shawna Barton
I managed to damage not just one piece but a total of three pieces of the futon I purchased from this company. They have graciously replaced those pieces without charge and I am so appreciative to this company. It's a beautiful futon and this is a ⭐⭐⭐⭐⭐ company with a ⭐⭐⭐⭐⭐ staff.
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August 2022 by Victoria Drake
Good quality furniture and excellent customer service! When a piece of our futon was lost in a move, I called the company not really expecting to get ahold of anyone, as most customer service calls are tedious and ineffective these days. Joe answered right away and helped me identify the part that was lost. Within 20 minutes I had a tracking number and a few days later the part arrived. I didn't even pay for the shipping. Thank you Kodiak!
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January 2022 by DoomZealot
Amazing customer service!We moved and lost 3 screws to our bed frame. We called and explained situation and within a couple minutes we received a text saying that it was being shipped out! We got the package with a complete hardware replacement set in two days!I'm very impressed with this company especially in light of how larger and seemingly more capable companies have awful customer service.
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June 2021 by Robert Bischel
I ordered a futon (through wayfair). I love it, and it's perfect for my studio. I just wish that the assembly instructions were more detailed.
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April 2021 by Mark Carruthers
the 1 star reviews should be directed at the 3rd party delivery company not the supplier .The delivery people can either handle things with care or not so much , simply note on your forms that you have received damaged products .
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January 2021 by Gil Tansman
Excellent customer service! After several years of owning my beloved red futon, movers lost several small parts during a recent relocation. Upon calling Kodiak, Ernesto identified the parts that were missing based on my description and promptly sent them to me. This is the type of legendary full-cycle customer service that you may hear about but rarely experience!Great product and great service -- I will be perusing the Kodiak catalog for my next piece of furniture, for sure!
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December 2020 by Elizabeth
I purchased a Kodiak Phoenix futon from Amazon in January 2020. Within months of owning, we started experiencing issues. First, the mattress started to sag; the company sent a new one. After I contacted them by email. Unfortunately, the new mattress did the very same thing. Then it started to creak ( loudly). I contacted the company (again), they said that was a rare complaint, and they were unwilling to provide a copy of the warranty to me. Mike Campbell (the general manager), further stated they wouldn't honor one anyways, " because you didn't purchase it directly from us". He was rude in his email response and the text was in all red; very odd. Amazon clearly states on the item description page there is a one year warranty. How can they circumvent their responsibility as a seller; especially when they allow Amazon to convey to a perspective buyer there is in fact a warranty? I am so frustrated with the lack of care this company has. They obviously aren't interested in providing quality products and could care less that I as a customer am out all the monies I spent on a futon that has to be taken to the dump. ... Read More
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November 2020 by Kelsey Hockenberger
I ordered a futon through Amazon, fulfilled by Kodiak furniture.First, the actual product is excellent. It's high quality and well made. I highly recommend their products.Second, their customer service team is excellent. The frame and the mattress came in 2 separate boxes, but Amazon only gave me tracking information for 1 of the boxes. I received the frame on one day, and Amazon essentially told me that it was completely delivered. I was concerned! Was the mattress lost or not coming? Right away, I contacted Kodiak directly, asking their customer service about the tracking for the 2nd box. Within a few hours, Kodiak's customer service team responded and helped me get the tracking for the 2nd box, which was arriving only a day after the first. I was pleasantly surprised how quickly and efficiently their customer service team helped me with my questions. Thanks Kodiak!
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November 2020 by Les Leonardo
I ordered a futon frame from WalMart.com to put in my loft area and it arrived a week early. I started unpacking the shipment and it was meticulously packed - the hardware was impeccably packed. The instructions were perfect, and although it did take quite some time to put together the end result was amazing. We love the futon and the only reason Im on this website, I googled the company to see where it was, because I knew what I was putting together was solid wood, a piece that will last for many years, solid and sturdy, and a really superior product to recent purchases I have made from CHINA. Thanks Kodiak furniture. I will definitely be purchasing more from you!
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November 2020 by Ike Ho
Drivers: need to back off street. Street not that busy. 3 hour unload, had to do mostly by hand.
