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December 2023 by Kristi Lee
I was hoping to leave this review sooner but were in the middle of buying a home. I want to give a shout out to Shinna. We were in the process of selling our home and we met the guy to do the transaction of his check. Both parties were nervous about signing the check over and putting the title in his name. Shinna was very understanding of the situation and very patience with helping both parties through the transaction. She was very helpful on helping us letting us know she would be available in the drive through if the lobby was closed. We made it back in time, She could tell I was super excited about selling our house so when everything was done she congratulationed us on the sale of our home and was excited with me. Thank you SHINNA for helping us through such a nerve-wracking time for us. You rock!! We need more people like her in this world!!
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December 2023 by Anthony Hoy
I need to start out by saying that I LOVED this cu and have stayed with them for over a decade as I have moved from state-to-state over the years. In June of this past year I was scammed and deposited a counterfeit check, BUT I notified the bank immediately (called and spoke to several different people) and rectified the situation. They were very understanding and reassuring about the entire process. Come November, I needed to use mobile deposit - they cancelled my access to that service because of the mishap in June. I was annoyed, but ultimately I gave in. Now, after depositing my paycheck at a shared branch, they have put a TEN day hold on that check. As a result, I was told that my rent withdrawal will be sent back as NSF. They will charge me, my apartment complex will charge me, and it will ultimately ruin my credit. I have talked to several different people to try and get my account back in good standing. They do not care that I called and cleared up the issue immediately. They do not care about the fact I have been a loyal customer for over a decade.
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December 2023 by Babalola Beckley
I had a very awesome experince at the ideal branch on mcknight road. Shinna was very prompt, honest, knowledgeable and very professional. She offered me choices and also return my extra cash to me from the deposit I wanted to make.
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November 2023 by Mazen A-Ghani
Knowledgeable Professional, genuine and Kind customer service.Thank you Keri for an outstanding customer service. I have been a customer of this credit union since 1997. I Always received an excellent service, I never got disappointed. Many people like Keri, are smart, informative, trustworthy, respectful, professional, knowledgeable and very kind. It is the kind of banking that you come to expect and can count on, very dependable.Once again Thank you kindly folks for your excellent services for the last 28 years I have had been with you both via calling center, online and in person. Also management personnel are wonderful people.
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November 2023 by Big Dago
Destiny at NSP branch helped me setup a new checking account when I thought I was hacked. She was AWESOME! She made a not so fun situation much easier to deal with. I really appreciate the service I rec'd from her!Shout out to See at the NSP branch as well. She helped me with my father's accts after he passed and was stellar too. Thank you both !
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October 2023 by mitch koppes
Great experience setting up a business account. Very friendly people and very efficient. More then happy with them.
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September 2023 by Bill Arnold
Yulia so professional going out of her way to find the best way to provide excellent and exceptional service for customers including myself. Visiting this branch always a pleasure because of staff. This branch outdoes the others and superior to other credit unions.
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September 2023 by PongMei Himmtann
I've been with Ideal Credit Union for 10 years and never had any issues. They've always been in your best interest. Staff is friendly and helpful. I've gotten to talk with Becca, Rachel and Craig for other financials which have been extremely helpful. Thank you ICU.
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September 2023 by P Stuart
I had a very helpful and understanding person in Destiny P help me at Ideal Credit Union. She was understanding and knew exactly what I needed. she s very helpful and explained everything in normal English.Thank you Destiny.
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August 2023 by Lee Yang
Great service. Banker See Xiong-Thao, answered all my questions and made sure we everything were taken care of before we left the branch. Totally recommend See and Ideal CU in North St Paul.
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August 2023 by Rochelle Auge
Outstanding service. Flexible with appointment times, patient with our chaos and willing to offer alternative solutions to benefit our financial goals and situation. Amazing employees keep loyal members.
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July 2023 by Marlys Halverson
This is my home CU. I have never had an issue while going there. Every time I have been in the CU I have always been treated very well. If I have an issued with anyone I would speak up as I have been trained in good customer service working with customer service in an Insurance company and they listen to all you calls. The training must be excellent as dealing with customers is an everyday thing for all employees. I have never had an issue and found on the phone issues have been taken care of immediately.
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July 2023 by Diane H.
I have a password on my account and today was the 2nd time the teller did not request my password. This is a breech of trust and is a scary occurrence if you're trying to secure your money. The manager was more upset that I came in to complain and defended the teller's manager over my complaint. If you don't have any concern about the security of your money, then this won't be a problem for you.
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July 2023 by Marissa Hill
Tou Vang was amazing! He helped set up a new student account for my cousin starting her first job. He also helped me get my rewards card working that I’ve had for two years and has never worked nor gained any rewards. He was able to activate the card for me and explain the rewards again!
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June 2023 by NL
I went to withdraw some cash because I need some crisp bills to go overseas. Manila was very kind in helping me with my request. She took her time and patiently provided what I need. Thank you so much.
