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November 2023 by Mike Tutu
I WAS NOT HAPPY WITH THE WORK DONE TO MY CAR. THEY CHARGED MY INSURANCE 10+ THOUSAND DOLLARS. I GOT A BACK YARD JOB DONE TO MY CAR. MY APOLOGY I WAS NOT REFERRING TO THE MIDWAY LOCATION. I MEANT THE 7ST SHOP I WAS NOT TREATED GOOD AT ALL THE WORK WAS SLOPPY. NO QUALITY IN THEIR WORK...Services: Painting
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November 2023 by Juli K.
Heppner's did body work on my car in August, first untruthful about how long it would take (3x /longer), then they failed to reconnect a door wire that controls the electronic remote locks. This was discovered by the dealership who ran diagnostics on the car. Though I have electronics insurance coverage, this was not covered by my insurance as it was not a failure of the electronics, but a failure of the body shop to reassemble the car correctly. The cost was $186.00. I went back to Heppner's, on a Thursday with the bill and I was told that I would be reimbursed for the cost. However, the guy at the desk said that he couldn't do anything about it but send it to the "upper levels" for approval on Monday, and once approved, I would be called, a check would be cut and mailed. That was 5 weeks ago. I have called this same counter guy every week for 3 weeks and he said the check was still waiting for approval and I shouldn't bother to call because they would call me when it check was being cut. So on the 4th week, I went down to Heppner's AGAIN. The same counter guy wasn't there at the time, so I asked for someone at a higher level and got the name of the GM. I called him and he said that he's never seen any request for approval and that he'd talk to the desk guy. In calling me back, he said that the desk guy said that "he dropped the ball" on this, it was all on him, and that he would send the request immediately. The GM called me back (on a Monday) and said he hadn't seen it yet, but had already sent an email to approve the reimbursement and I should have the check in about 2 days. So I said, well so I SHOULD have it by Friday and he agreed, that should be plenty of time. Friday, Saturday, Monday and Tuesdays mail came and NO CHECK. So back on the phone to the GM demanding that I pick up a check that day. Heppner's screwed up the repair timing, causing me to spend way more in a rental car than I had planned, I was lied to several times by this incompetent employee, shoddy work in putting the car back together, and either I was lied to again by the GM, or just like his employees...he doesn't follow through in what he says he'll do. I will NEVER USE HEPPNER'S AGAIN. Why should it take 5 weeks and this much stress for a company to correct a situation they caused.
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October 2023 by Daniel J. Weinhagen
The only body shop I ever use. Always great working with Grant. Unfortunately I don’t have a picture of before but the door had a massive dent from being backed into. Looks the same as before the accident. Couldn’t be happier with the whole experience.
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October 2023 by Sandra Muhammad
They are some kinda special people .Grant was very transparent and knowledgeable he kept me informed and I really appreciated that. A job well done and I am pleasantly pleased. Thank you Heppner Aito Body Shop! My go to shop if needed.Service: Body & Trim
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September 2023 by Jeff Morin
Fabulous team. Would recommend them all day long to anyone. This was our second interaction with them, and they continued to impress!
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June 2023 by Nick Niederlander
They did a complex repair job and did it with competence all while holding my hand and keeping me updated.
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March 2023 by Patricia Sullivan
Hepners is a neighborhood body shop in the Lexington-Hamline community in St Paul with friendly, helpful, competent staff. My car required body work repair from a minor accident that caused damage in front. They did great work on the repair, looks brand new and is working great. I had timely updates on the progress from repair staff and work was done when promised. Have always had a good experience at Hepners in the few times I’ve needed body work repair.Services: Painting
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March 2023 by Casey Farrell
Great place to get body work done! Quick, easy, and informative interactions with staff, plus the quality of the work, keep me coming back each time.
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February 2023 by Ian Stevens
I went to get an estimate. They had me wait for fifteen minutes after my appointment and still nobody came and talked to me.
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January 2023 by Ryan Senensky
Great service, friendly, and prompt. Their communication was excellent, they didn't talk down to me or try to pressure me. I love it.Service: Auto side window replacement
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January 2023 by Tim Scobie
They kept me informed during the whole repair process, did excellent work and finished when they said they would. Thanks!Services: Painting
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December 2022 by ฤทธิศักดิ์ สิทธิ์ยาวงศ์
The shop fixed my car well and the staff were friendly. They are also flexible with scheduling which made things convenient.
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December 2022 by Haley Mesick
Seriously Amazing!!Every body shop is so busy and overwhelmed right now, so I was worried that my car’s repairs would be a nightmare. But the staff at Heppners did a great job communicating with me and dealing with the insurance company. My car looks great and I’d definitely use Heppners again!
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October 2022 by Quincy Mills
Don said he was going to send me a email never did or called me ,like I was born yesterday, I didnt like his attitude !!! Is that how you treat a new customer!!
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September 2022 by Joanne Backer
I have been using Heppner’s for years. Great repairs, Friendly professional service. I have referred family and friends and they also have had positive experiences with them.Services: Body & Trim
