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November 2023 by Brook Coles
We have used Heppner's in the past but after our last experience will not go back. Brought our car in for repairs after receiving an estimate from them for under 3k and were told it would take a week to repair (due to being rear-ended). We trusted the process more than we should have. We received our car back a month later with new body damage to the side. They tried to point it out in some photos (not great photos of the damage needless to say) and they tell you to squint your eyes and look for the waviness) saying it was there before they started the work, but we know for a fact it was not there when we dropped it off... not sure what happens in the lot where the cars seem to sit forever or the honesty of the employees working on them. The manager Marco, did not seem to care and it was a waste bringing concerns up to him. Oh.. and they charged 7k for the work they did. The new bumper does look good but unfortunately, we have more to deal with because we brought it to Heppner's. Things have changed at this location and not for the better sadly.Services: Painting
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November 2023 by Julie K
Heppner's did body work on my car in August, first untruthful about how long it would take (3x /longer), then they failed to reconnect a door wire that controls the electronic remote locks. This was discovered by the dealership who ran diagnostics on the car. The cost was $186.00. I went back to Heppner's, on a Thursday with the bill and was told that I would be reimbursed for the cost. However, the guy at the desk said that it would need \
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July 2023 by DeAndre Moss
Fantastic work, kept me informed. And turnaround was faster than I thought
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June 2023 by Shelly Sturre
Very good service and they did a great job on the work that they did. Vehicle was even cleaned inside and out when I picked it up!
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January 2023 by Mark Davidson
We had an amazing experience through every part of the process working with this team and would absolutely recommend them to anyone who needs this type of service. We will not go to another auto body shop.Services: Tires
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December 2022 by B G
Brought my truck in for an estimate. Friendly office staff. They did my estimate and scheduled it for repairs. They sat down with me and explained the whole process of what the repairs will and might be.
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December 2022 by Kristen Maguire
I am extremely impressed with Marco at this location. He was extremely helpful and kind trying to help me get my vehicle fixed! He went way above to try and get it coved under warranty. It was appreciated!
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October 2022 by Lee Rice
They could not have been more professional, accommodating and friendly. The work performed was impeccable- thanks- this is how a business should be run.Service: Body & Trim
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September 2022 by Patrick Tice
Collision repair was excellent - matched paint perfectly and returned our CR-V sparkling clean inside & out.Service: Painting
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September 2022 by Michelle Basham
Heppner's us fantastic: ethical, transparent, relatively quick & they do a great job!Service: Body & Trim
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August 2022 by Dina Balsimo
Awesome place and awesome people working there. I mostly spoke to Elise and Marco and they were excellent. Their knowledge and customer service are greatly appreciated. My car was repaired so well that you can never tell it was damaged prior.Thank you guys once again for everything.
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July 2022 by Souk C.
They went from good to terrible. Very nice people work there and friendly. However, when it comes to the actual work that needs to be done I'm extremely dissatisfied and frustrated. I'm beyond upset because of the 2 months I've wasted waiting for them to fix my car. I made an appointment about 2 months ago with no issue, they called me last week to reschedule my appointment a week out, so no problem. I'm fine with that. So, take my tesla in on the date moved to, no issue. Asked front desk gal if they were tesla certified, she said yea - everything is great so far. I get a call the following day from Marco the manager stating they can't fix my car because they don't have the proper tesla scanner, because they are not tesla certified!!!! Here's why I'm upset and why they get a 1 star review, they've had 2 months to figure that out!! No one thought to check if they have the scanner or what they needed to fix a Tesla?? Come to find out they've never actually fixed a Tesla before!!!! Marco was even the person who looked at my car to give me the quote!! I mean, come on!!! 2 freaking months!!! There's just no excuse for this. So now I have to start the process all over again and waste more time. Just be upfront with customers. If you can't fix it just say so. There would have been no issue. Woodbury needs better repair shops and choices, bc you guys are absolutely terrible.
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July 2022 by Herb Owen
Heppner's has done all of my bodywork for the last 25 years. I've been very pleased with the quality of their work every time. What more can I say?
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April 2022 by unforgettable susan
Excellent customer service from Elise and Marco! Our Lexis appeared to be undrivable but Marco and his team diagnosed the problem and made a quick fix so we could drive it with-in 30 minutes of our appointment. Marco then provided a detailed quote with photos for a future repair date. Thanks for your knowledge, reasonable pricing and for being so thorough. I would recommend Heppner's at the Commons location near Lifetime in Woodbury. Outstanding service.
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March 2022 by Nick Menaglia
One of the better experiences out there, staff is super knowledgeable and friendly! Elise did an amazing job check this place out if you need a vehicle repaired! Great job Heppner's!
