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February 2024 by trwegne fran1234
Fast, coupons making service less expensive
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February 2024 by biiwaabik
Fast appointment availability, quick service turnaround, ease of pickup and drop-off. Convenient location is close to shops, restaurants.
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January 2024 by Steven English
John is an excellent contact. He is very engaging and sends a message he's happy help take care of things. I look forward to seeing him every time I come in. Everyone is so trustworthy and invested in the repair needed for my car.
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January 2024 by David Siegel (Skipper50)
Good service, promptly provided.
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January 2024 by Patricia Andrade
Great service.Service is always great and trustworthy
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January 2024 by Craig Lindberg
Been coming here for 30 yrs, pricing has becomeOutrageous,,I'll be moving on..
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December 2023 by Matthew H.
Had 11:00 am oil change appointment 12/3123 at St. Paul Ford Pkwy location. Person at counter stated they're running a little late. Told man i typically have 30 minute wait. 45 minutes passes. I ask when my car will be serviced. He responds 15, 20, 25 minutes. Their excuse is there were cars being worked on before i arrived. Told him unacceptable and not my problem. I expect my appointment to be honored and demanded my keys. Man at counter said "sorry". I stated "no you're not!" His attitude was so dismissive. Didnt care if i had to wait to get their shit together. I left. I expect an apology free oil change and tire rotation for wasting my time. Update: Firestone called and agreed to do what I asked. Free oil change and tire rotation.
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December 2023 by Liz L.
I came in today for an oil change and wind shield wipers to be fixed - the service was fine. I was astounded at the commentary that was made throughout the entirety of my stay in waiting room by the employee named Joe at the ford parkway highland park location in MN. There were racist comments made (not directed at myself) almost right when I walked thru the door. Then the Jumanji movie was put on in which he proceeded to sit and watch rather than work quietly during the entirety of my stay. He then took it upon on himself to discuss how he believes that Robin Williams was simply weak for committing suicide and he could not understand "how someone with so much money and fame would have enough problems to kill themselves, robin williams must have been weak" is what he said verbatim. His disgusting and thoughtlessly inconsiderate comments made me feel so uncomfortable. I was sitting about 10 feet away from him and could hear his entire rampage - he clearly found nothing wrong with what he was saying and I have never experienced someone so blatently insensitive. I will never be able to return to that location or support firestone as a company if these are the type of people in which they decide to hire to represent them.
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December 2023 by Catherine Westby
We have had excellent service from this Firestone for nearly 30 years! Kind, trustworthy, professional staff, who will advise you of your options and NEVER charge you for services your vehicle doesn't need or you don't want.
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December 2023 by Judith Ritchie
People answering the phone are consistently rude, as mentioned in other reviews (and you always wait on hold for several minutes).Made an appointment for a repair several days ago, of course telling them what was needed (a repair they said I needed when I brought the car in for an oil change). Brought the car in at 8am. Called at 3:15 pm to check on progress. After about 5 minutes I’m told they don’t even have the part! I told the guy that was ridiculous as they have known about this repair for several days - why didn’t they order the part a few days ago?! He gives me excuses about the supply chain. I asked why I wasn’t told about this issue when I brought the car in the morning - he said he didn’t talk to me. Then he said the repair is going into tomorrow and he has 60 cars to deal with.So it’s Friday afternoon and I don’t have any assurance I’ll even get the car back tomorrow. No apologies - just excuses.No excuse for poor customer service and poor management. I’ll help them by never bringing my car in for service again.
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November 2023 by Karl Gores
They charged me 600 dollars for new rotors with a full brake job, but just resurfaced the old rusty rotors… did not replace the rotors with new ones
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November 2023 by Marley E.
Came in today with a flat tire that happened on my way to work. The location was out of the tire size I needed and two hours out from closing. They initially didn't think I'd be able to pick up my car for two days, but staff went above and beyond and had me out in two hours. I made it to work a little bit late, but you guys gained a lifetime customer. Thanks so much.
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August 2023 by Mary Hammes
Really disappointed. Paid twice the retail price for the oil in oil change. They left parts scattered around in my car. Also, my car was done four hours later than they said it would be. Do not recommend.
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August 2023 by Warren Buckhalton
Very disappointed. I had made an appointment for Saturday and arrived ahead of my appointment. When I arrived the person at the counter immediately asked me to wait while he went into the shop to speak with the auto tech. He came back to the counter and advised me that because there was only one technician I would have to call the shop back next week to reschedule my appointment. Not planning to reschedule or return to this facility. Out of common courtesy being they were shorthanded I would have expected a call when they knew that only one person was going to be available. They could have called me to advise me of this before I had wasted my time to bring my vehicle in for repairs.
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July 2023 by Kali asad
I just called to schedule an appointment for an oil change. The person on the other end of the line was incredibly unpleasant and impatient. He asked me for information about the car and, while I was giving it to him, he stated, "I got to go," and then hung up. I find it hard to imagine that kind of person works there. I wouldn't advise anyone to visit such place.
