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January 2024 by Michele F.
We had a flat tire on our way back to Chicago and stopped here for help in December. Alex (the manager?) was incredibly helpful and knowledgeable. She and her staff assessed the damage quickly, and when they didn't have the tire that we needed, she helped us locate it at a non-Firestone location! They were friendly, professional, and generous with their time.
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January 2024 by P. L. Boss
FYI, this happened 3yrs ago. They insult, and argue with customers, even when the fault is clearly theirs. I paid for a new tyre, and the guy told me only one was left. They replaced my Tyre with a bad one, that was not straight. I came back two days after, the guy told me it was my fault, And suggested that I might have gotten it for Free or stolen it. He went further to say he didn't trust blacks. I almost called the cops on him.He finally put a good one, but it's always Short of air. I didn't go back.
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January 2024 by Nick Ventrelli
Don't turn in keep going !!!
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January 2024 by m moore
I had an appointment to get a new tire. Jose the customer service person behind the desk was very rude and disrespectful. He told me my tire was sold, he asked me twice what am I here for. He had such a terrible additude. I asked him are you having a bad day and he said he was. He should not be working with customers. I asked for my key and chose to go elsewhere. I will never go to Firestone on Hudson Rd in St. Paul again. The worst customer service!!!?
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November 2023 by spange
Work done was good and issues were fixed, but as soon as I drove out of the shop I had warning lights on my dash. Very very expensive service and them missing issues when it cost this much is insane to me. Also, I had called them to check the status of my repair and was told it was ready to be picked up. I took a 25min Uber ride there just to be told that my car hasn’t even been started to be worked on, so I had to pay another Uber to get home. Staff seemed oblivious and rude. I will be recommending any other shop in the area rather than Firestone
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September 2023 by Denise Meyer
Recent service. Horrible customer service .I've been going to Firestone for many many years location on Hudson Boulevard use to have great customer service. From the moment I walked in the door dirty location. We will stick with the one in Eagan.
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September 2023 by Joyce Haddad
WORST experience ever at this location - I scheduled an appointment and it was put for the wrong day and tried to see if the guys could help me but heard many different rude excuses. Very unprofessional guys that work for the company and felt disrespected - I will be taking by busy else where and hope others do as well
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September 2023 by Toni Stanton
We had a tire & rim replaced. They didn't fully tighten the lugs or tell us to return to have them checked. We had it towed back due to a loose wheel, broken bolts, & missing lug nuts. They refused to do any repairs or pay for the tow. Instead the said it MUST have $3500 worth of work right away. We towed it to another shop and $300 later we were safely out the door. They will lie to you. They have no automotive knowledge. BEWARE!!Service: Tires
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August 2023 by Mike Czarnik
Terrible customer service. The new or transferred manager, Scott, is unprofessional and rude, in my opinion. I have been going to Firestone for over 20 years and after today's interaction, I will never go back while he is there.Go someplace else and save lots of frustration.MikeService: Auto engine diagnostic
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August 2023 by Michael C.
I wish I could give a Zero. They have a new manager, Scott. In my opinion, he is unprofessional and rude. I have been taking my car to Firestone for over 2 decades and my recent interaction with him has caused me to stop going to that store.If you have any question on whether to go there or someplace else, go someplace else until Scott leaves.Mike
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August 2023 by Frater N9NE
Came in with a flat tire. Sat for an hour before being told they couldn't fix my tire because I used FixOFlat and the only option was to buy a new tire. But they wouldn't recommend buying one. Two tires would have been close to a thousand dollars. Left went a cross the street to hometown tire, and they fixed my tire for 25 bucks in 20 minnutes.
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August 2023 by Sarah Fonseca
Cost me over $1100 to repair wheel speed sensor wire and to my ac that worked great for the one month left of summer. Then winter came. This summer ac no longer works. Told i need a new compressor which is what they already replaced. Complete trash.Services: Electrical repair
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July 2023 by Samuel Pederson
I will not be going here again if at all possible. I tried to make an appointment online, then I called to confirm and they weren’t aware of the appointment at all. So over the phone I made another appointment, but when I showed up the person was clueless again! It took him several minutes and me showing my confirmation on my phone to finally figure things out on his end. I was simply looking to get a new set of tires and an alignment for my car, this usually take around 40 minutes for the tires and 40 minutes for the alignment, but he said it would take 6 hours! He claimed it was because they didn’t have enough mechanics working currently. Isn’t that why I made an appointment, so that I could come in when they were able to do the work?! He asked for my license plate number and tried to look it up, but couldn’t find it. He never showed or explained the price breakdown for the project… I’m still giving two stars because as far as I can tell they did a good job with the actual work, and it ended up only taking 2 hours. This leads me to believe the actual mechanics here are fine, it was just the person I had to speak with who made it a terrible experience.Service: Tires
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June 2023 by Julia Maglio
Talked to the guy on the phone about bringing my car in to have a clutch problem diagnosed. He asked me if I had a husband, because he could just spray some WD40 on it for me but I could bring it in and they’d spray it for me. Even if that were the issue, which it’s not, I could just do that myself. Crazy that women know what WD40 is these days. Honestly astounded, I’ll take my car somewhere they’ll actually diagnose the problem
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May 2023 by Benjamin Agbo
They insist on making a schedule and fast in getting the job done.
