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November 2023 by Colleen B
Steven was super helpful and friendly, and this storage facility is in pristine condition. My rental process was also very easy and Steven was honest in talking me through a few options that could fit my needs. Thanks for a great experience!
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November 2023 by Martha Bird
Malia was incredibly helpful! Not only with getting me a quick sign up on the space, but when another one was going to open up that same day, she helped me redirect to that space which better met my needs. She had the customers needs at heart!
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November 2023 by Suz S
While looking for a affordable storage online, closer to where i recently moved. I came across Extra Space Storage online off Water St. (I had the ⁹gotten the run around w/online pricing. Changing every time, talking to a different agent, different company same company. (Whatever......!!!!), Grrrrrrr...no-one seemed to be on the same page, if only someone knew what was going on. Gets a little frustrating dealing w/so many different agents & so lil' time.. ?. ""Until''' I talked to Steven. He knew the needs of a potential customer. & Steven had me hooked the moment we spoke.After we discussed storage business. He then waited for me to get to the Water St location. My gps guided me to a construction area. In which, i thought was wrong. Over the phone he then quided me into the parking lot & from there on out, i knew i had to make up my mind, if id drive the extra miles to get to my new storage. I knew hes been the most impressive one id talked to yet.He is best store manager ive come across in years. Steven Genskay is the Extra Space Storage on Water Street Store Manager he is so awesome, a wonderful experience, to know your in good hands. Steven welcomes you happily, easy going, knowledgeable, successfully a great asset to the company. I will be spreading the word on this wonderful experience i had trying to find storage reasonably priced , not a hole/run down storage facilityThank You again Steven you made my storage hunting experience way better then i anticipated.( yr a 10+ )Suz S
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October 2023 by Jamie Prouty
Steven needs to get a raise. He was extremely helpful and one of the kindest people I've met in a really long time.
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September 2023 by Suz Stc
While looking for a affordable storage online, closer to where i recently moved. I came across Extra Space Storage online off Water St. (I had the ⁹gotten the run around w/online pricing. Changing every time, talking to a different agent, different company same company. (Whatever......!!!!), Grrrrrrr...no-one seemed to be on the same page, if only someone knew what was going on. Gets a little frustrating dealing w/so many different agents & so lil' time.. ?. ""Until''' I talked to Steven. He knew the needs of a potential customer. & Steven had me hooked the moment we spoke.After we discussed storage business. He then waited for me to get to the Water St location. My gps guided me to a construction area. In which, i thought was wrong. Over the phone he then quided me into the parking lot & from there on out, i knew i had to make up my mind, if id drive the extra miles to get to my new storage. I knew hes been the most impressive one id talked to yet.He is best store manager ive come across in years. Steven Genskay is the Extra Space Storage on Water Street Store Manager he is so awesome, a wonderful experience, to know your in good hands. Steven welcomes you happily, easy going, knowledgeable, successfully a great asset to the company. I will be spreading the word on this wonderful experience i had trying to find storage reasonably priced , not a hole/run down storage facilityThank You again Steven you made my storage hunting experience way better then i anticipated.( yr a 10+ )S Stcyr
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September 2023 by S
Excellent customer service from Steven, who works the front desk/manages this location! Steven is always friendly/welcoming, professional and helpful when I have come in.Currently there is construction going on, so it makes the entrance/exit somewhat hidden and rough due to the work being done to build apartments nearby. However, there is plenty of parking in a newly paved parking lot right out front.This location also has a 3 stall pull-up/in garage for tenants/renters so it's easy to load and unload your vehicle.There is an elevator connected to the garage stalls with carts available directly across from the elevator door.This facility is by far the cleanest storage facility I've probably been to so far. The lockers/units all look brand new and secure.I asked about security the first time I was here and was told about how secure it is. I feel very comfortable/safe leaving my vehicle in the garage stall while I load and unload as well as storing my belongings in a unit.It's close enough to downtown but also tucked away enough so it's secluded.The rates per month are competitive with other locations and vendors/companies.If you live in this part of town or have things to store for some reason in St. Paul, I HIGHLY recommend this Extra Space location. I've had nothing but great experiences here!
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September 2023 by Kao Her
Had a great experience throughout my short tenure with Extra Space. Malia was very welcoming and went out of her way to help me find a storage unit that better fit my needs. The building is clean and well maintained along with being located conveniently for easy access. I highly recommend utilizing Extra Space for your storage needs.
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September 2023 by Silvia Moreira
Steven was very helpful and made the process very easy. He is very thorough and explains everything in detail. There are definitely no hidden fees, and all charges are transparent. Thank you Steven for all your help! You are the best!!
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August 2023 by Erin ball
If I could give less then 1 star I would. We moved out and no one told us that if we paid the month then moved out 2 days after paying the full amount we needed to call to get it pro-rated to get a refund. Before we moved we asked if they could drop the rate, they said they'd get back to us and didn't just kept charging the full amount even though we paid ever time in full and on time. We will never go back.
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July 2023 by Erin B.
If I could give less then 1 star I would. We moved out and no one told us that if we paid the month then moved out 2 days after paying the full amount we needed to call to get it pro-rated to get a refund. Before we moved we asked if they could drop the rate, they said they'd get back to us and didn't just kept charging the full amount even though we paid ever time in full and on time. We will never go back.
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July 2023 by Heather Latraille
Went to get a storage unit and found a great spot at Extra space Storage. The service was amazing, and he got us the best deal, lts very clean , and easy access.
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June 2023 by Georgia Kretz
Great experience! Kind and helpful customer service that went above and beyond in helping me out with my unit and getting me the best deal. Great space, and they let us pro-rate it for an extra week when our move-out plans were unexpectedly delayed.
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June 2023 by John Finnegan
St Paul, on Water Street. Excellent service! The facility is clean, climate controlled, prices very reasonable. Most of all, Steven the manager is delightful, professional and personable. Five stars for sure!
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May 2023 by Wendy Smith
Great customer service. The extra space is much needed.
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May 2023 by Jeanne Junge
Steven has been very pleasant to work with every step of the way. The entire building is very, very clean and we felt good and confident about storing our things there.
