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February 2024 by M J.
Given the convenient location, I have been willing to put up with the often rude and uninformed pharmacy staff, being out of stock on common medications, and problems with my insurance information not being properly entered in the computer system. No more. I've lost trust in this location given two negative experiences within two weeks. Had my prescriptions transferred to another CVS location where staff was quick, accurate, friendly and helpful. Really highlighted the problems at the Grand Avenue location.
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February 2024 by Haverhill Farms
Rude, rude, rude pharmacist and pharmacy staff. Treated me like they were doing me a huge favor to ring up my prescription. In a highly affluent area, service should be top notch.I had an email from their regional person but I am skeptical that anything will improve at this location. Tragic - this location - used to be a fantastic store. Used to be is the operative phase here.
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January 2024 by Laura Neal
Doesn’t deserve even one star. Very run down, the people working there don’t help you and are chatting with each other. Do not recommend for anything but the pharmacy, which is also dire. Best wishes if you choose to entire this establishment.
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January 2024 by Alan Thalhuber
Your poor Google grade is justified...and should be lower. Young girl at reception never looked at me, never smiled, never said hello. When I said, How about saying "good afternoon", she said, "why are you talking to me like that?", still never looking at me. It was a dehymanizing.
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October 2023 by Duane Dial
Good luck arriving at 9am and having their doors unlocked or the pharmacy ready to go - day after day
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September 2023 by Evie Mae
I don’t mind the staff at all- there was one who I’ve rarely seen and she started off with a fairly cold attitude but I find you just hold space for anyone working customer service to feel annoyed and they end up relaxing around you and being kind. Dealing with people all day when you’re not 100% sucks and if you’ve worked customer service you know that it’s not personal and you don’t need to make it worse by being entitled to them treating you like gold. Let people be people or order your drugs online and get them delivered.My only “irritation” lately is that I’ve been calling into my psychiatrist bc they have to individually send refills for a medication each month, by the time I call CVS it’s been sitting in there for a few days and it never got filled so I have to at times even wait another day. Some staff don’t know where to look to even see a new request was put in. I haven’t had my meds for three days because new staff insisted there was no script in there but of course- request was put in for over six days.
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August 2023 by Ann Fontaine
Last two times all new staff in the pharmacy and each one was more rude and unhelpful as the next. Will be considering switching to a different pharmacy if something does not change soon…
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July 2023 by Shonna Jefferson
Went in because I was having a sore throat and a ear ache. The nurse practioner didn't even get out of her chair to check me over. She had her student do everything. This was a waste of time, and a complete lack of concern for a black woman's health! Do better!
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June 2023 by Janice
Thank God for the young woman with the beautiful blue hair, and for competent speed-demon Marla! There are other great managers there, but those two really stand out -- their helpfulness, and concern, make them stand-outs.
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June 2023 by Synthya. G
Great store. I’ve never had any problems here my medications always on time
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May 2023 by Jamila Toussaint
Bad customer service. Would not provide me with my medication even though I was waiting in line and crying in pain. I arrived 15 mins prior to closing. One lady was nice and wanted to help the other women was rude and wouldn’t even make eye contact.
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April 2023 by Christian Carbonara
Katerina & Brett at the pharmacy are great. They always say hi to me by name whether I am picking up a script or just walking by. The employees at the front are really nice as well.
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March 2023 by Rocky
The color printer for photos is very poor, leaving streaks, blurred images and just bad color.
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February 2023 by Avery S.
Waste of time for a dot health card. Go go an experienced facility. Not very friendly. Refuse to let you're phone to pull up documents and still charges you for they inexperience
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February 2023 by Cynthia Guajardo
This is just a wonderful store. The staff and pharmacist’s are great. Always have my medications always and a hello at the entrance