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March 2024 by Mark Link
I'm thankful I found this repair shop. They're family owned and upfront and honest with their estimates and what repairs needed to be made. I've been there multiple times now. I'm getting ready to move out of the area. I would've continued to take my vehicles to Charly's if I didn't have to move away. I highly recommend them. This is an honest review. I had no information with Charly's Repair Shop prior to my first visit and repair. Great shop and family!
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January 2024 by Tania Lopez
Bad customer service super rude did not acknowledge what was wrong with my car when asked to speak with a manger they were rude definitely don’t recommend going here at all ! Pay $600 and to fix my car because it won’t start and for them to tell me that they don’t know what’s wrong with my car!!! And my car only work for two days now I won’t start again and it’s just sitting there parking. They also lie when they tell you they don’t charge you for a tow if you fix it with them my car start work stopped working “Two Days After they fix it and since they don’t know what’s wrong with my car, they don’t wanna deal with it but yeah, they did took my money. don’t ever go to the shop again they don’t know what they’re doing. Also this hole time they were arguing with me an tell me the the change the alternator even the owner kept telling me that they changed the alternator when I clearly say that star I had to even show them That boy gave me where he says they worked on my starter not the alternator As they were arguing with me.
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January 2024 by viviana Montoya
Really bad service!!!
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December 2023 by James Gore
Went to pay and writing a check. He watched me write a check and hand it to him. He then informs me they don't take checks. This policy is not posted anywhere! They have parking and credit card policies but nothing about no checks. Normally I would put it on a credit card but had to cancel due to theft.Never again. All because they can't post their policies.
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December 2023 by MISS D
Charlie's auto-repair in my opinion is top-notch, they're honest, straight forward and they work hard. I've seen them working past 8pm on the weekend. They keep you updated on your vehicle and they Suggest what if anything you should do. And they do not have all these "hidden charges. When other shops quoted me $1200 for my blower motor they charged me $600!! I was speechless and that's not a easy task!
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August 2023 by Chris Cather
I'm going to start off by saying I don't know WHAT the others are smokin on. I couldn't find a shop that could even look at my AC for at least a week. Charly's took my keys when I drove it in and we discussed what was going on. Got a call that afternoon with the issues and that he would look around for best rates. They did just that. I know, unlike pretty much all the other reviewers, know how shops work. They did not upcharge the part much. They were very professional with me and had my truck fixed and AC blowing cold in less than 48 hours. Will recommend Charly's (to people who actually pay, not look for free handouts). Thank you Charly and your team!Service: Air conditioning
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August 2023 by Mahad Ibrahim
A good friend of mine had told me of the experience his sister went through here, trying to get her vehicle fixed. As well as the aftermath. I must say the professionalism of this business is abhorrent. It's one thing to be upset by reviews and criticism, but to insult your customers because of criticism is beyond me. She almost got into an accident because of the piss poor work done on her vehicle. And when my friend wanted to speak to the manager on her behalf the employees were disrespectful and wouldn't even allow him common courtesy to engage with them in a civil manner.
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July 2023 by M. Ibrahim
A good friend of mine had told me of the experience his sister went through here, trying to get her vehicle fixed. As well as the aftermath. I must say the professionalism of this business is abhorrent. It's one thing to be upset by reviews and criticism, but to insult your customers because of criticism is beyond me. She almost got into an accident because of the piss poor work done on her vehicle. And when my friend wanted to speak to the manager on her behalf the employees were disrespectful and wouldn't even allow him common courtesy to engage with them in a civil manner.
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July 2023 by Serenidy Yang
Poor customer service! Was rude to my friend about her car. They didn’t acknowledge what was wrong with my friends car and when she asked to speak to the manager they rudely said no and hung up on her. I do not recommend them. Mind you they messed up her car even more. So they don’t even fix the cars correctly. Yeah don’t recommend them at all.
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July 2023 by Omega Flash
No, dont do it. You know the auto shops that the news tries to tell you about where the autoshop says, "You need this and that," but in reality, all you needed was probably air in your tires? This is one of those shops.
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July 2023 by Kim Annye
as per usual a narcissist as a mechanic shop is wild with that kind of behavior how does anyone feel safe.
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July 2023 by Bad B.
Couldnt find their website but mostly they took it down due to bad reviews. Avoid "Charly's Auto Repair"! on 1335 Prosperity Ave, MN. Horrible services and not very friendly. Most of the people I know that goes here arent 'karen' customers but the people who happened to work here are "karens". Stay away as possible if you dont wanna waste money. Do your research before going somewhere!
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July 2023 by Scott M.
As a long time mechanic in my own community, I've always taken into consideration of all of the reviews that came in, even the bad ones. When you have a shop, you have to think about your reputation. Even if accusations are false, you let the documents, signatures, video and audio files do the speaking for you, never do you engage in ways that show mockery nor do you ever challenge a customer when it's as serious as an accident after a repair that was last completed on your premises. For this owner to go out of his way to cuss customers out and make fun of them in his responses on these reviews is just straight up childish and unprofessional. He must really want the shop to get shut down. Smh. I mean, if you felt honestly that a vehicle was deemed unsafe to drive for a customer after it had already been in your garage, you'd have the customer sign a document showing that they understand the risks/dangers of doing so and that you've disclosed your concerns before letting them leave your lot in order to keep yourself protected in situations like these. You make us other mechanics look bad. Good luck you scumbag.
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June 2023 by Troy F
Charged me $100 to check my transmission fluid.I had tell them how to do it.Then they tried to tell me they needed a special tool.They finally went on utube to figure it out.Too bad, as they were close to home
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April 2023 by I Buy Old Beer (Barry Travis)
I took my daughters 2008 Nissan versa there. When I got it back from my daughter, it was in sorry shape. At each step of getting the car back in order, they gave me a call to make sure that it was OK. They even found a hood release button for a vehicle over 15 years old and installed it Perfectly. Very thorough communication throughout the whole process, I appreciate these guys!Service: Auto battery replacement
