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September 2023 by Big Sexy
Was treated like a criminal. Was Asked a hundred questions just to cash a check worse bank I ever been to
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May 2023 by Logan Guest
This bank caused me to overdraft my account after not allowing me to do a mobile deposit over $5000
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March 2023 by Aikan Major
This is one of the least modern banks you will interact with. If you want to deposit checks through mobile deposit they either charge you a fee or make you go to the bank. They are extremely conservative in everything they do! Don't bank here.
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September 2022 by TJ Love
This is one of those horrible, evil, pathetic businesses that are milking the "pandemic" in order to not do their jobs. We sat in the parking lot waiting for the business to open as we watched about 20 employees enter the facility. Upon trying to enter the building when the clock struck 9am we were met by a "bouncer" that proceeded to tell us that the lobby is not open and we are not allowed in without first making an appointment. We explained that we were simply "adding a beneficiary" to an account, a 2 second change that involves nothing more than a quick signature, yet we were turned away. ~Top down management has always been bad at this business, we've always been treated poorly, but at this point, I'd like to know just what exactly are all those people doing in there all day long? This place needs to be investigated.*****Update to the banks reply. Nice try, I saw Alicia enter the building, she is perfectly capable as the 'head honcho' to complete the beneficiary change for us. There were no other customers on site apart from us. You guys are lazy and unhelpful and rude. You didn't help us, because you didn't want to...
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September 2022 by Rick Arons
Can’t even talk to anyone on the phone, I need information why won’t you answer your phone? Was on hold for 20 minutes,never got to talk to anyone. Have been with you guys since day one,but if things don’t change soon, no more. Customer service is the only thing that makes you better than any other bank.
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February 2022 by David Dybiec
A wonderful bank. Friendly, prompt service. Betsy Miller provided prompt, personalized, and professional service. This is a bank that cares about it’s clients.
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January 2022 by Jessi Keller
So sad to see this institution fall apart. I have banked here since I was a child and in the last several years it has going completely down the drain. Poor customer service! I have had my cards cancelled without cause so many times due to supposed fraud, was never contacted, they have changed my address in their records multiple times without my request causing my info to go to the wrong address and when I try to resolve the reps argue with me and make me feel like I am completely to blame. You know what I am to blame, for continuing to bank with this joke of an institution.
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November 2021 by Bethany Rimpila
I have worked quite a bit with Betsy at the Smith Ave branch and she is phenomenal! Incredibly helpful, responsive and makes banking from near or far super easy!
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June 2021 by Brian CHRomero
Part of this banks business is spoof calling random people trying to solicit unwanted services. Why would I, a person who doesn't even reside in MN keep getting spoof called by this bank? Odds are they're a business front for something more nefarious.
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May 2021 by Pintech
They have been great to work with these past years. Very helpful with questions and catering to the needs of small business! I would recommend supporting community banks like this verses Wells.
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February 2020 by Jack Paar
I love this bank! The best bank I ever banked at. Great customer service always. Thank you so much.
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November 2019 by Rob c
It was very nicely did and you just felt at home there
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February 2018 by James Vigliotti
It's a great bank with excellent customer service!
