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May 2024 by Adi Grudem
We have banked there since 1977 and it's always been a very professional and happy experience..they always take care of their customers.
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February 2024 by cindy mejia
Everyone depositing money to this bank through the atm make sure you count your money. This atm will take a couple 100 from you, first time it happened to me. I was confused, and I thought it was me the one who count more. Finally, realized the machine is not working.. I told to the person at the bank and she said there is part missing to the atm and someone is supposed to be fixing it. Meanwhile, if you let it be the ATM will assume 200 to 300 less on your deposit.
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October 2023 by Zachary Steffes
Bank manager decided to tow teachers cars from unmarked parking spots for fun on a Friday afternoon.
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August 2023 by Marty Gilbert
Terrible service I come in with a cashiers check and they act I stole the check and didn’t want to cash it would never do business with this bank ever
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June 2023 by Chocolate Piesees
The manager was EXTREMELY rude to my husband and refused to cash his check without valid reason. She then proceeded to write on his check and tell him to call the place where he got the check from. I don't know if it's the amount of the check or what, but she was very unprofessional and didn't have a valid reason as to why she couldn't cash the check. He said he felt like he was treated very poorly. She did however tell him that she could open an account immediately if he was willing to deposit some of the check. This bank has been giving him the run around for 4 days. SMH We would NEVER intrust our money with people who treat us less than. After calling our attorney we will be returning and having her follow the protocol that she was supposed to follow through with the 1st time we were there.
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January 2023 by Jenelle Jones
I've been at this bank since the 90s and through all of the name changes, the first name was Liberty which is when I started banking there. I've had no problems with this bank been here now over 20+ yrs .
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July 2022 by Dylan Stone
Waited almost 40mins for a clerk. Was only one working behind the desk and she was busy with one customer.
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October 2020 by Mike Ruoho
Every SINGLE time I come to this location my deposits are "Missing" money. Never happens at any other location except this one.Will not be bring my business deposits to this locations.
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August 2019 by Keri K
Nice branch location. Conveniently located off Hwy 94 & Snelling. Clean establishment. Friendly and helpful staff. Drive-through and ATM options available as well. Free parking.
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March 2019 by Bernadette W.
Excessive fees added to your account after you've been banking with them for over six years. I'm an independent contractor in my line of work. I had direct deposit with my former w2 employer in the past. Now they tell me "because I don't have direct deposit any longer they're going to charge me $11.00 for any deposit transaction . I am.now shopping for a real honest investment bank. As I have an inheritance coming through and want a bank I can trust. Gave only 1 star when they don't deserve it.
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February 2019 by Bobbie T.
I love this bank. I'm always in and out and see the same smiling faces when I go. I was recently able to take advantage of their free notary services and it was quick and easy.
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February 2019 by Amy Nolle
Can't get anyone to return phone calls and when I do speak to someone they lack knowledge and the experience to help you.
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November 2018 by Renee C.
I have heard many things about this bank's unethical loan practices and now I have seen them for myself. Avoid this bank at all cost. Associated Bank services my mortgage loan. This year I wanted to prepay my taxes. I called their loan department to find out if they would suspend my impounds for the year if I prepaid or what I needed to do. I was advised that I would have to continue my impounds but that after the dates the mortgage installments were due they would confirm they were paid and then send me my refund for the overages. They did this after my May installment. After my Oct tax payment date I called Associated Loan services where I was told they no longer will send the overages I will have to wait until next May. That gives them my money for 18 months. This is not what they told me when I made my initial call. They can confirm that my taxes are paid. They can confirm that they have all that money in my escrow account as an overage. They originally told me they would refund after confirmation of tax payment and now they will not release my funds.
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August 2018 by S Kim
Major communication problems. I've been waiting for account cards and account info for over 4 months. Not a great way to welcome a new client. There is a reason the reviews are so mixed.
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June 2018 by Bethany Burggraff
Does anyone even work here?! I've called 7 times yesterday and 4 times already today and have yet to speak to someone.