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December 2024 by SHAWN
Excellent customer service! The staff made my 4 hour layover a breeze! Thank you for all you do!
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December 2024 by Akshaya Bhagavathula
Visiting the Armed Forces Service Center at Minneapolis-St. Paul International Airport was an uplifting and memorable experience. Designed as a safe haven for active-duty military personnel, veterans, and their families, the center offers a warm and welcoming atmosphere.
The space is thoughtfully set up with comfortable seating, quiet rooms for rest, and amenities like free Wi-Fi, snacks, and beverages. What stood out to me was the attention to detail—there were even personal care items available for those who might need them. The staff, many of whom are volunteers, were incredibly kind and eager to assist with any needs, making the experience feel very personal and supportive.
Whether you’re waiting for a flight or just passing through, the center provides a peaceful respite from the bustling airport environment. It’s clear that the Armed Forces Service Center is more than just a lounge; it’s a heartfelt gesture of gratitude and support for those who serve. It’s a place that truly makes you feel appreciated and cared for.
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November 2024 by Talyā Madison
Had a 3 hour layover in this airport. I’m 90% disabled and they turned me away with my service dog. There were 2 men in the lounge. I was told I had to be 100%. They were extremely rude. The older woman who looked at my ID tried to tell me my ID was fake!!! No respect!
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November 2024 by Julio “Chief” Rodriguez
Great place to hang out while you waiting for your flight.
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November 2024 by Teresa Lee
Very clean, comfortable space. Gentleman at the front desk was incredibly kind and helpful. A nice, quiet spot to rest between flights and grab a little snack - thank you.
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November 2024 by Lee T
Anne was fabulous. Tasty hot pockets and girl scout cookies to go 🙂
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October 2024 by Tourist Reviews
Very clean and nice facility. They have a little kid play area too. We had a great time here before our flight 👍🏻
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September 2024 by Luke Ranum
There seems to be mixed reviews about this spot; however, my wife and I were greeted with kindness and treated very well.
It’s a clean spot and was very nice to wind down and relax. We would like to come here again if we plan our travels.
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September 2024 by dinorah jaime
I was assaulted trying to gather information as to why they didn’t allow non active duty members. The volunteer was racist, homophobic and sexist. He slammed the door on me for asking about information The police arrived immediately because he pressed the duress button
I was immediately treated as an assailant due to the duress warning. One officer (#56) was at least courteous to lower his tone but his partner shnelk— continued to berate me and even asked if he could see under my shirt to see if I had been bruised. They both condescendingly rolled their eyes and treated me like an unhoused individual without asking my experience.
I’m a 14 year combat veteran. This policy of only active duty members is not only not clearly depicted but the policy is being used as a reason to discriminate by the volunteers is truly the dishonor
I can’t believe in 2024 at a publicly advertised armed forces venue this type of treatment is the standard for a women of color combat veteran.
Truly the ONLY negative encounter I’ve had in Minnesota and so unfortunate that it was at the hands of my very own brethren.
Please revise your policies to prevent further damage to marginalized veterans that don’t have the agency to speak for themselves. I have the privilege of my education to know that this man’s behavior was disgustingly wrong but not all do and this false advertising of “armed forces service center” propagated a series of events that a privileged white man felt entitled to slam the door on a woman veteran
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August 2024 by Bob Decker
Was traveling with my youngest son who recently and honorably discharged from the USMC. We had an unexpected layover and then discovered this facility was open in the airport. We arrived to a completely empty lounge with recliners but was met by an extremely rude man who told my son that he could come in, but that I would have to stay outside. Needless to say, we both left. Any donations made to these types of facilities should be directed to an actual USO where families are also welcome.
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August 2024 by Jack Wang
Very friendly staff. Free soda, coffee, snacks. Simple hot food also available. Comfortable sofa with big screen TV. Accepting donations. Will come back and recommend to service members.
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August 2024 by Alejandro Garcia
The facility is clean and well laid out. The snacks and drinks are great as well. However, the staff was a mix of good and not so good. After placing my carry on in the required area, I kept my small backpack with me (think a small CamelBak). I proceeded to grab a snack and a drink, the gentleman attending me was nice and had a smile on his face. After finishing my food, I went to the lounge area to relax for a bit. Out of nowhere a female voice shouts out, "You need to put your bag in the baggage area! Fire code rules." I paid no mind as I didn't think she was talking to me and continued relaxing. She then came to the end of the row of loungers where I was and repeated herself. At this point I know she was talking to me. There were a couple of ladies in another row who had purses way bigger than my backpack, but she said nothing to them. I got up calmly, retrieved my carry on and left. The gentleman smiled and wished me safe travels. Now, I am usually not one to compare one thing to another as there are many uses of a purse that do not necessarily correlate to my backpack, but how is a small backpack more of a code violation than an oversized purse? After reading other reviews, I'm sure it is the same lady being pointed out consistently. I'd like to give the center five stars, but I have to take everything into consideration.
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July 2024 by alex dillabough
Got refused at the door because I'm only a veteran. It's not enough to do deployments.
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July 2024 by Ira Wilkie
What a wonderful place for me and my family to hang out during a long layover. Couldn't help but notice the 4.1 average with 200 plus reviews. It is unfortunate that AFSC gets blasted for not being open to veterans. That should be more advertised than it is. The USO doesn't mention veterans on their access list either. Thank you for your hospitality and the snacks. Made me and my family feel right at home.
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June 2024 by Justin Firor
Disappointed in this center...
Watched as kids walked in not having even spent a day in the military but had orders for bootcamp in the future.
How about service connected veterans who did their time honorably? Not even 100% P&T vets are eligible for entrance.
