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May 2024 by Pico Pepperjack
The employees are always helpful and resourceful. A good place to go if you don't know what you need but know you need something
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May 2024 by Megan Tucci
One of the services we enjoyed from the Ace Hardware store was the seasonal tune up and storage for our lawn mower and snow blower. Since this location has transitioned to Frattallone's this service has suffered. Our snow blower was returned after the first snow fall in the Winter and our lawn mower hasn't been returned yet this Spring. It's like Frattallone's is surprised customers want their equipment returned, yet their stores have seasonal products to sell in a timely manner.
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May 2024 by Joshua James
Sadly I can no longer shop here.If your fear of everyone's stealing from you necessitates you treating everyone who comes into your store as criminals. You should lock the doors.
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May 2024 by firemanmn
Great service
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May 2024 by garth mortensen
Always very helpful. One trip achievement unlocked
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January 2024 by Christopher M
Always friendly people working there and they really have most of what you want for the right price
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January 2024 by Dylan Johnson
Got me a window cut for a good deal , Tim is good ppl
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December 2023 by Captain Ron
Had what I needed and a great staff that knows there stuff
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November 2023 by Kyle
They don’t honor returns. Claimed I used a tool set that didn’t have the sizes I needed. Don’t buy anything unless you know you need it.
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October 2023 by el jefe delito
Frattallone's has most everything I need from a hardware store, with friendly knowledge staff.
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October 2023 by Laura Coursen
I had such an amazing experience at this store!! I was buying latch straps ahead of a road trip to the North Shore and Andy took the time to demo the latch strap. Once I got home I still couldn’t figure it out so I ended up going back to the store to see if they could help. Another gentleman took the time to help me attach the latch straps to my carrier hitch IN THE POURING RAIN. Seriously so grateful for their help and customer service. Will definitely be back!!
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September 2023 by Brian Heyer
For the gentleman that helped me out to get my nuts and bolts he's awesome but the lady who checked me out at the counter in the back by the lawn and garden I have very different feelings about that I kind of felt like she it felt like just put me in a situation you know what I mean I don't know I just had I can't describe the feeling because I don't steal another thief I don't do things like that it just it she made me feel really different weird and awkward and I will be taking my business elsewhereTitle: A Comprehensive Overview of Customer ServiceIntroduction:Customer service is the backbone of any successful business. It plays a crucial role in attracting and retaining customers, driving growth, and enhancing brand reputation. This three-page summary will delve into the multifaceted nature of customer service, covering its definition, key principles, importance, and strategies for providing exceptional customer experiences.Page 1:Definition and Principles of Customer Service- Customer service is the provision of assistance, support, and solutions to customers before, during, and after their purchase or interaction with a company.- The core principles of customer service include responsiveness, empathy, reliability, professionalism, and personalization.- Responsiveness entails promptly addressing customer inquiries, concerns, and complaints.- Empathy involves understanding and empathizing with the emotional experience of the customer.- Reliability refers to consistently meeting or surpassing customer expectations.- Professionalism encompasses providing knowledgeable, courteous, and efficient service.- Personalization involves tailoring interactions and solutions to meet the unique needs and preferences of individual customers.Page 2:Importance of Customer Service- Customer service has a profound impact on customer satisfaction and loyalty. According to research, 79% of consumers switch brands due to poor customer service experiences.- Exceptional customer service leads to positive word-of-mouth, enhancing a company's reputation and attracting new customers.- Effective customer service can significantly increase customer lifetime value, as satisfied customers are more likely to become repeat buyers and advocate for the brand.- Customer service influences customer perception of a company's overall quality, reliability, and credibility, directly impacting business growth and profitability.Page 3:Strategies for Providing Exceptional Customer Service- Implementing a customer-centric culture throughout the organization, where every employee understands and prioritizes customer service.- Investing in robust training programs that ensure employees possess the necessary skills, knowledge, and tools to deliver exceptional service.- Utilizing technology to enhance customer service delivery, such as chatbots, self-service options, and personalized online portals.- Adopting a proactive approach by anticipating and addressing customer needs before they arise.- Collecting and analyzing customer feedback to continuously improve service quality and identify areas for enhancement.- Empowering frontline employees to make decisions, take ownership, and resolve customer issues efficiently.- Constantly innovating and staying ahead of industry trends to keep customers engaged and satisfied.Conclusion:Customer service is an integral component of any successful business, requiring organizations to prioritize customer-centric approaches and invest in training and technology. By understanding customer needs, delivering exceptional experiences, and continually improving service quality, companies can build long-lasting relationships, drive growth, and stay ahead of the competition.
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August 2023 by Liam Stoddard
A great neighborhood hardware store. The main level has your usual things as well as a section for some home goods. Above that is a second floor with some other home goods. There is also a basement section for plumbing. Went in for one item and had a great time exploring the store and finding other gems. The view from the second floor was also a treat.
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August 2023 by Tony Braumberger
This place is like M.C. Escher's lithograph with all the staircases going in random directions with different orientations and I love it.
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July 2023 by lucy b
this is a great location with some unexpected finds that you wouldn’t find at every hardware store!
