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March 2024 by Ella Kelly
I keep getting texts that they are scheduling me an appointment without my consent or knowledge. I used this office last year but my taxes have already been filed using a different tax office this year due to a bad experience here in 2023.
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February 2024 by Dezare Brantley
I had an appointment with Sandra Mikulak who was extremely rude from the moment I sat down. There was little to no communication between her and I. While filling out my personal information Sandra repeatedly made typos by misspelling my name and putting the incorrect home address after giving it to her several times.I sat and watched her “huff and puff” while struggling to input my CRP form in correctly for over 10 minutes. I felt very uncomfortable and decided not to move forward with filing.Overall I had a terrible experience and would not return to this location because of Sandra.
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February 2024 by Shannon F
Very helpful and friendly
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June 2023 by Tony Alleven
Update: -1 star. Now at 7+ phone calls to resolve HRBlock mistake.HRBlock isn't good for young professionals.TL;DR: I paid $650 to file my taxes. They weren't filed.I am now at 4+ phone calls with customer support.The Details:To start, my tax pro Laura was a wonderful person and I think being a good person is worth 1 star alone. That's all I can say that's positive about the experience however. I'm only one review, and many others have had great experiences, so take this as you want...Laura didn't seem to understand how stock selling impacted tax filing and had to get additional help. This didn't increase my confidence in the prep, and this was the entire reason I didn't stick with TurboTax (much cheaper, and faster). I then learned after 2 phone calls with H&RBlock's automated call system that:A) The St. Louis Park office will never answer the phones if it's not tax season.B) That my taxes weren't filed.2 more calls, and after the corporate H&RBlock rep got irritated with the lack of professionalism from this branch, she set up a phone meeting with them. I then got stood up.Communication isn't great. Hopefully everything works out. At this current state, I recommend if you are a young professional, to use TurboTax.
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March 2023 by Duane Snowbeck
Angel ,explained every thing ,very kind excellent PR .. We are seniors My husband always did our taxes till three years ago, so we were very fortunate to have a very competent accountant to work with us. Can’t say enough!
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March 2023 by Kendal Hanson
My partner had a good experience here other than being surprised by their price to file just state and federal. I think more transparency and upfront communication by the employees should be a priority here - unfortunately it is not. Won’t go here in the future, feels like a deceptive tactic
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October 2022 by Nate Kreie
Myra Hykes is great, but my other experiences have been kind of cold and not personable at all.
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May 2022 by Christine Delander
Dissatisfied with the process. Agent who filled my taxes cannot be trusted. I have gone to this location for over 10 years and this was the last time.
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May 2022 by Mike Cole
Angel was personable, professional and competent. My fee was less than originally quoted which was a pleasant surprise. I’ll be going back next year.Edit: I had to do an amendment after tax day because I received a tax form late. Angel went the extra mile to fit me in to her very busy schedule. Thank you!
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May 2022 by Ben Tremel
The flexibility and attentiveness of my h&r block professional (Angel.)
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April 2022 by Li Zhao
Worst experience ever!!! They charged me $240 but I still haven’t got my filing documents after four days!! Customer service is useless!! They keep changing tax pro reviews three times. Still not sure whether they can do the work but not even a curtesy to inform me whether they can do it or not. The software sucks!!! Service sucks!!! The deadline is approaching and I have no idea whether they are capable or even care about customers. Keep thousands miles away from this company. Hope it goes out of business sooner!!!
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April 2022 by Travis Loeschen
There was an initial error in the first return my advisor sent. Had I not previously done my own research on the issue in order to point out the error, I would have lost ~$800. The advisor did submit a request to deduct money off of my filing fee, which was appreciated.
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April 2022 by Petey Party
I loved working with Josh, I normally do taxes by myself, but wanted extra guidance this year. Josh was easy to work with.
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April 2022 by Cheng Vang
The service was ok. My total cost for a simple W2 and a few crypto cost $285.
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March 2022 by Lauren G.
I set up an appointment and brought all of my documents in early/mid february. Last week of Feb, we are reviewing everything and he forgot to do last year's property tax. He assured me he would get it done immediately. I call after first week of March as I still haven't heard back. "Oh yes! Top of my to-do list". 2 weeks after that I call in and ask to get my documents back since he STILL hasn't finished. Front desk was apathetic and my tax prepper didn't even bother to get up from his desk to hand me the documents/or apologize. To say I was frustrated is an understatement. Save your money and go somewhere else
