-
October 2023 by Christian Wertz
I can’t say enough good things about this business. I recently had transmission issues on my Audi Allroad. The Audi dealer quoted me between $7000-$9000 to complete the repairs. I decided to get a second opinion at German Auto Works based on previous positive experiences there. They identified two potential issues, one relatively minor in cost and the other much more expensive. I went forward with the work at GAW and I’m very happy I did. They completed the less expensive repairs first and determined that the issue appeared to be resolved. Instead of completing the additional, more expensive repair, they contacted me to let me know that the initial work had addressed the problem. They even had me come to the shop to drive the car with the owner to confirm that the car was driving as expected. Based on this experience I have full trust and confidence in GAW. They could have completed all of the repairs (including the more expensive repairs that were ultimately not needed) and I would have been none the wiser. Instead, they completed only the necessary repairs and then went out of their way to confirm that the issue was resolved with me directly. This is how you build customer trust and loyalty.Service: Transmission
-
October 2023 by Mike Bender
Long time customer, German Auto Works is my go-to for my Mercedes vehicles. They are always friendly, professional, detailed, timely and accommodating. Pricing is fair and I would highly recommend.
-
October 2023 by Josh Tucker
Wow. I am so impressed with my experience here. It was the least ‘repair shop’ feeling I’ve ever had. Everyone I spoke with from check in to check out was nice, sincere, and honest. They took time answering my questions, I never felt rushed. Zero push from them to add services beyond what I came for. Prices were fair. I’m selling my car, but am tempted to buy another German car so I can keep coming here. Strongly recommended.
-
October 2023 by Andy Drews
Absolutely great service, friendly/helpful staff, very knowledgeable. I took a car here to get inspected before buying. I called back a few times throughout the day to ask them questions about the car and for advice as I didn’t want the dealership I was at to try to swindle me. They were absolutely helpful and honest. I highly recommend!
-
October 2023 by Cynthia King
Wonderful service. Great people. They ordered a part for me and beat the cost of the from a dealership. Dealership told me would take 6 - 8 weeks for part to come. German Auto Works got it in same day. Totally impressed!
-
October 2023 by Mario Meas
I had the intake manifold replaced by German Auto Works on my 2008 Mercedes E350. They have the best price and fastest response. They are very professional and did an excellent job on my car. Highly recommended!
-
October 2023 by Aharon Vasquez
I brought my car in for a second opinion after another shop told me I needed a new turbo, it ended up just needing a couple of sensors replaced. They saved me a lot of money and time. They are extremely kind and knowledgeable, I would highly recommend that if you have a german car you bring it here!
-
September 2023 by Lelyn Lustila
I’d give German Auto Works more than five stars, if I could. Great service, great staff, very professional, honest and thorough. Their service rates are also a lot less expensive than the BMW dealerships.Services: Auto engine diagnostic
-
September 2023 by Matt Huber
I was impressed with the way Reese explained the repairs that needed to be done on my car. He was clear and concise, and he took the time to answer all of my questions. The team was very friendly and welcoming. They made me feel comfortable and at ease, even though I was bringing my car in for repairs. The work was done quickly and efficiently. I didn't have to wait long to get my car back. I would definitely recommend this team to anyone who needs repairs on their Audi.
-
September 2023 by Michael Bing
This was my first experience with German Auto Works and it was terrific.It was the best service, from dropping off my car, to the estimate that was texted over for me, to the fast service work. I could not ask for better service.Their people are efficient, knowledgeable and very personable. It was a treat to take my car there.
-
August 2023 by John Butler
AC wasn’t working on our 2014 Audi A4. Originally brought the car in to a different shop who couldn’t resolve the issue and kept charging for a AC recharge. Bring it to German Autoworks and the fix it on the first attempt. Great experience. Front of the house and owners are fantastic to work with, but the magic is clearly with their techs. Thanks again!
-
August 2023 by Tia Schultz
I purchased my first Porsche Boxster last summer from a private seller. Unfortunately the seller masked a few issues that have resulted in some shop time! Luckily I was referred to German AutoWorks and have been extremely happy with the overall service and experience! The staff has gone over and above meeting my expectations and I can’t thank them enough. This is the first time I have felt like I’m not just a number but more on the lines of family and I appreciate that! They have definitely earned a customer for life and I would highly recommend them!
-
August 2023 by Prosper Coaching
Great service. The cost for my repair was markedly lower than the dealership estimate. I also had a great customer service experience. I highly recommend the friendly, knowledgeable and communicative team at German Auto Works.Services: General repairs & maintenance
-
August 2023 by aviator724
Finding an auto repair and service shop is a daunting task. Enter Steve and his team at German Auto Works. What's apparent with any interaction with any team member is that this shop puts people over profits. Customer service and customer satisfaction is the driving force here, which is refreshing. Beyond the customer service, the actual vehicle servicing is top notch. They stand behind their work and their aftercare is second to none. They have a client for life and I refer everyone that I know to German Auto Works.
-
August 2023 by Matt Sell
This place is the best. My car battery died across the street about 10 minutes after they closed. I knocked on the door and asked if they could help out and without hesitation, they grabbed the jump starter and walked it across the street to help me out. I can tell by that alone, the customer is always put first and customer service is second to none!
