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December 2023 by Amelia Aho
Horrible place to go wouldn’t recommend
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December 2023 by Jim Bjork
I switched from a locally run national propane supplier charging exorbitant prices and bogus fees to this family owned local company. Everyone was friendly and helpful. They switched out the tanks at no charge and Chuck did a great job. Very conscientious and considerate. They offered a fair price on propane which is in line with the current price listed at the US Energy Information Administration and they don't charge extra fees like hazmat and handling charges. 35% lower cost and great customer service from friendly folks who live in the neighborhood. I'm glad I made the switch.
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February 2023 by lewanda prosise
Was told a lawyer now owns company. Read the fine print which seems to now change. I terminated my contract for leasing due to these changes, paid final bill and then received a bill for restocking their own equipment. Their lease fees are outrageous, the gas is higher now, nickle and dime you with other fees. I lost money changing suppliers, but well worth it. Now no extra fees and cheaper gas. This is how you lose customers, and will be informing everyone in my area. Caywood can deny this all they want, but yes I am no longer their customer. They do charge for restocking fees and keep all the gas in tank when discontinuing.
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January 2023 by AH
Customer service is subpar at best.
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May 2022 by Adriene Niemi
I wouldn’t recommend Caywood to anyone!!! If I could give them a 0 rating I would! We asked for 125 gallons they said no problem (never told us there was a 150 gallon minimum). We received 177!!! They never wrote on the invoice that we requested 125. First they tried to blame it on the driver. When I told them that they didn’t write it on the invoice the office lady got quiet. I told her to call me the next day with a resolution. Long story short we had to pay the overage at $4.xx per gallon!!! They didn’t try to make it right in any way that was reasonable. They offered $7.00 off our bill (not even 2 gallons of fuel oil!) So we paid the extra $230 (we got a late notice in the mail as we originally paid for 150 gallons at full price and figured that was reasonable to settle this, that was not the case) and we are now switching to a different company!! Don’t let them overfill you and then make you pay for it WHEN IT WAS THEIR MISTAKE!!!!!!
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March 2022 by hahhah T
Friendly knowledgeable, and immediate service! Best customer service.
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March 2022 by Taylor Newton
Caywood Oil & Propane provides the best service to their customers. They go above and beyond to satisfy their customers and service like this is hard to find.Thank you Chad, Sarah, and your amazing team; we are glad we have you guys!
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March 2022 by Travis Johnson
This place is terrible would never use these guys unless forced to. They like to forget that you paid for propane and never bring it to you so you can run out then get charged for it running out. Happened 3 times in 1 winter. Great place NOT!!
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February 2022 by MN Outdoors
I have been with Caywood for 3 years now and the service you receive here, will never be beat. They are always extremely friendly, helpful and have diligent with deliveries. Chad & Sarah run a great operation and treat their Customers with respect. If you have an issue they will follow up with you personally, to make sure at the end of the day you are satisfied.If you are not with Caywood Oil & Propane, give them a shot, they will exceed your expectations.Thank you for always going above and beyond!!
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December 2019 by Jess Lathrop
Awesome Company and Awesome Service! Chad and Sarah are great to deal with and really goes over and above the call of duty! The office staff is always there to help and is so nice! Thank you so much!!!
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December 2019 by Melanie Dubbin
Our experience here has been excellent. Sarah Caywood has been more than helpful on many occasions. She cares about her business and goes above and beyond to make sure people are taken of. Also enjoyed the kind and helpful driver Tom. Glad we have a relationship with Caywood oil.
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December 2019 by Julie Furnas
Somehow my original review disappeared from here. I'm posting it again because I had a horrible experience. I purchased from them for 5 years. Always paid on time in full. We were going through a stretch of temps in the -30's, I realized my tank was low, turned my thermostat down and called. They always asked me how much was left in my tank and it was about 1/8, but I had space heaters, asked when they would be able to make it out and the lady on the phone was incredibly rude. Told me there would be a fee if I needed it sooner, and it could take up to 5 business days, this was a Thursday before a holiday weekend so we are talking a week with -30 temps. I told her I didn't need emergency service, just thought maybe the route would be in my area (in the past they added me because it was more convenient for them and I got fuel oil the next day). She told me "it's not our fault your tank is low" "if we did that for you we would have to do it for everybody" At this point I informed her I would be going through another company and she was flippant, como was able to set me up an account and deliver by the next day. No charge at all. I would heat my house with 100 space heaters rather than purchase through this company again. You are only as good as your customer service reps. That employee is incredibly rude and disrespectful, if she still works there she really shouldn't.
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December 2019 by Kate Tafs
Updated Review:
After posting this, my husband and I received a phone call from the manager. She was VERY kind and apologized. We have decided to stay with Caywood.
Original post: WORST customer service we have ever experienced. Very rude, short and judgmental. I cannot imagine ever treating another person this way. We are looking to get propane from another company right away. Horrible service. Do not go here!
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December 2019 by William Tafs
Literally just talked to the rudest lady on the phone. Seemed like a major bother and was extremely unhelpful. Immediately started my search for an alternate company.
Update: Spoke with Sarah Caywood and she was very friendly and apologetic for conversation earlier. Still rubbed the wrong way by other associate, but Sarah was nice enough to give them another shot
