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November 2023 by Mark M.
Superbly designed and solidly built merchandise at a really good price point. Knowledgeable sales force. We've had several great experiences with delivery and setup personnel, too. No red flags whatsoever; a rarity these days!
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October 2023 by Scott Anderson
Great selection of furniture and the staff is friendly and helpful. No high-pressure sales, but there whenever you have a question. Furniture we ordered was delivered as scheduled, and when we realized one of the pieces wasn't going to fit in our space, the return was easy.
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October 2023 by Ms V
The store is great . Customer service was fine but I bought the Alma bar stools black and I haven’t had them but 1.5 years and they are already peeling in corners on one of the chairs. There wasn’t a manufacture warranty so I’m stuck at 349.00 each. I bought 3 …I’ve bought other furniture as well no problem with it as I see .
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September 2023 by J M
Had to wait 9 months for my custom Green Velvet 3 Seat Diego Couch. Absolutely love it.Unfortunately there was some fabric damage upon delivery but Scandinavian Designs worked with me to rectify the issue.
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September 2023 by Peggy Skinner
Just added the media table to my other Scandinavian Design pieces in this room. I’ve had the sofa and front table for four years. Excellent quality and service, great communication with the sales staff, and such nice clean lines of these items.
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August 2023 by Catherine Brown
Scandinavian Designs was a good experience. I had just moved to Saint Paul and needed to shop for dining chairs for a new table. As soon as I entered the store I was offered help by a young woman who stayed with me as we moved through the store. I found exactly what I thought I was looking for, and the chairs were delivered to me a week later. Easy-peasy. I recommend Scandinavian Designs for clean lined, modern, classic furniture.
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July 2023 by Kris Dunlap
In reading some of the recent poor reviews, I see that many other customers had a similar experience to ours. The in-store experience was great. Sam was helpful in every way. However, the day before delivery, I got a call that one of our dressers was broken (they put them together) and delivery would be delayed. They could deliver the nightstands and other dresser. I was really disappointed and he assured me he would check with the store manager to see if they could offer a discount or do something for us. NOTHING. Not one word back. Ever. The delivery was horrible. Three guys showed up. I had to ask one THREE times to remove his giant muddy work boots. He assured me they weren't dirty then finally took them off, complaining the entire time. The furniture had a dusty, dirty film on every surface that I had to clean up. I was told to inspect everything, and evidently took too long (because I had to also remove the tape holding all the drawers shut), and then, finally, after I signed the form, the guy requested a TIP. I'm sorry, WHAT? Thanks for putting me in a terrible, awkward position. I was horrified. And then I got to wait another month for my dresser and go thru it all again with the same delivery people and another tip request. SO STRESSFUL. I emailed the store. No response. Then I called and talked to a very nice woman who told me that there had been NUMEROUS complaints about delivery. She assured me that the store manager would get back to me ASAP. NOTHING. EVER. This was like 2 months ago. I really didn't want to write this review. I gave you so many chances to make it right. SHAME ON YOU. We will NEVER shop with you again. BTW, the furniture? Not that awesome. We expected more from you, Scandinavian Designs. Do better.
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July 2023 by Kat Law
Service was exceptional every visit!!! Emily has been very helpful in coordinating colors and furnishings as well as problem solving when there have been issues. The store manager and other staff members have been helpful as well!We have picked up all our items from the store.The company could use better quality control as we have received a couple of pieces damaged, dining chair and bookcase backing!!!We purchased the Otto low bookcase because the height was exactly what we needed to fit under windows. Unfortunately the measurement for the height is incorrect on line. It is 6 inches taller than stated. (48.3" not 42.3"). We did not figure this out until we had put them both together.Also, the bookcase is not low at all in our opinion. Almost as tall as a Hemnes tall dresser from Ikea. It is beautiful though and is great for taller items such as Lp's and taller books,So we kept them are using them regardless of the extra height in a different area.
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July 2023 by Bonnie Nord
Love the quality and timeless designs of the furniture here. We have two couches and a bedframe from Scandinavian Designs and love them! The staff I've interacted with have been friendly and helpful!
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June 2023 by Jacob Poulsen
We bought a number of items from Scandinavian Designs and have generally been happy with their solid quality, look and feel, however we have been generally pretty dissatisfied trying to resolve issues with the delivery and install. We paid for the white glove delivery and assembly of the Karsten storage bed, but one of the support slats must have been defective as it did not have a hole predrilled in it. Rather than telling us or reporting the issue to the show room the delivery guys just didn't install the associated leg and drove off with it as not to alert us that there was an error. Looking at the bed, its hard to tell there is anything missing, but it becomes obvious when sleeping on it as one side sinks due to lack of support. I figured this out the hard way through back pain and poor sleep. Once I identify the problem its another issue to get the missing piece. It took multiple calls and unanswered emails to resolve the issue. The resolution: I drive an hour to the show room to retrieve the piece (no mailing or delivery), drill into the support slat and attach the missing leg. Its not like it was backbreaking work or anything its just that I paid for a service that wasn't provided and they botched the opportunity to make it right. I feel mixed on Scandinavian Designs for the great products, but poor execution.
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June 2023 by Joseph Striegel
This is review is strictly for their delivery team and corporate office. The sales team and products are excellent. We had a dining table, chairs and entertainment center delivered and this was by far the worst delivery experience we have ever had. The 2 delivery people showed up and were complaining about how heavy the items were, spewing profanities the entire time. They dropped our dining table on the floor causing damage to the edges. The chairs came in a box (2 chairs in each box). Instead of the 2 of them carrying the boxes up the stairs, one person rolled the boxes up the stairs causing scratches to our brand new floors and damaging the walls. The entertainment center was kicked across the floor. The refused to unbox the chairs claiming that they did not want to further damage our furniture. At the end of doing a poor job and not even finishing the job, they requested a tip from my wife. When she stated that she did not have any cash they insisted stating that accept Venmo. At this point, my wife felt intimidated and sent money via Venmo. We contacted the store immediately. We were told for the damages to the walls and the floors we would have to file a claim with their corporate office. The store offered to replace the tabletop, but it would be the same delivery team so we opted to take a partial refund in lieu of them coming back out to cause further damage. The corporate office denied our claim even after providing photo evidence of all the damages because their delivery team stated that they did not do what we said they did, even though we showed them all of the evidence. So buyer beware if you have to have items delivered by their unprofessional delivery team.
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May 2023 by Ann White
Our best furniture experience ever, starting with a wide gamut of choices on two floors. The salesman understood our needs and taste, suggesting solutions we wouldn't have found otherwise. Delivery was on time as promised. The assembly crew was efficient and tidy and friendly and offered good maintenance tips.
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April 2023 by Colleen W.
The selectScandinavian Furniture offers an excellent variety of furniture for bedrooms, living rooms, offices, etc. in the minimalist design. Really a fun place to shop for high quality furniture.
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April 2023 by Kim L.
I received 1 of the 2 couches I ordered. It is so beautifully made and the fabric I picked out is so durable and extremely soft. I cannot wait for my 2nd couch this weekend . Scandinavian Designs had the best quality furniture. I would recommend that everyone check out this store . Emily is the best !
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April 2023 by jeffrey n.
They seriously only allow you to pick up items on Friday and Saturday and refuse to set things aside ( two table lamps) I am not available to go there on those days and after months of sharing this with them after many calls they finally suggested I have a friend pick them up. Couldn't they have suggested that on the first call? Great furniture, not so great customer service, I'm not the person that thinks the customer is always right, I'm just asking for some flexibility, or kindness or an effort to make things work.
