“Edit: came back to say that for the first time in years, I woke up expecting hip or back pain and I just kept waiting. I’m shocked. I carry around biofreeze in my bag it’s been so bad. Purple really is some miracle product. Night two, and I’m just as happy. Thank you for improving my quality of life!!!
Zada did such an amazing job today breaking the ice and being a wonderful active listener. I was a little overwhelmed trying to learn about mattresses online (and I almost bought a cheap one randomly off the internet, but after laying on a few I realize I would have hated what I would have bought blindly). Instead, Zada helped me feel not rushed as I was set to go around a whole store. She listened and remembered what I was saying (even when I wasn’t really keeping track of which ones I was trying because I was trying to take all the styles in.) I felt she was being genuine and I never felt judged, as it’s a little self-conscious taking a nap in public (or talking about your ratty old mattress). She actually requested multiple times that I lay longer and it was helpful to actually relax and not feel rushed or pressured.
I was at this location because I was with someone who had a previous great experience at this location, who had convinced me this was the place to go for a mattress. I had no intentions of doing more than trying a couple today but I really feel confident I made a good investment today- the Purple Plus was the best for my back pain, and I could really feel some differences. Zada was so knowledgeable and patient, and their customer service was above and beyond- I was actually so happy to hear there’d be a place to leave a review because I love leaving good ones. There were other workers who also greeted us and gave a quick intro to the store, but Zada’s patience, humor and ability to educate helped me make a decision I’ve been putting off for years. I had just spent months online shopping for bed frames- I’m wary of fast decisions without options. I am so excited I had a great experience and made this investment.”
“I wanted to take a moment to thank Vanessa for the outstanding customer service they provided during my recent visit. Very professional, knowledageble which made my shopping experience a truly positive one.From the moment I walked in, Vanessa greeted me warmly and took the time to understand exactly what I was looking for. Vanessa thorough knowledge of the products, along with your patience in answering all my questions, played a significant role in helping me make an informed decision. I never felt rushed or pressured, which I greatly appreciate.”
“I had a wonderful experience with Keenan today. I had taken a picture of a sofa that was not on their floor and he was able to find it. He was knowledgeable, helpful and professional. I was able to order the sectional with the fabric of my choice and at a great price! Thanks for making my shopping experience 1st class!”
“I'm thrilled with all the furniture I bought here; the staff was amazing, the variety and help in finding just the right pieces at the price I could afford was pure pleasure.”
“The store manager was very affable, knowledgable and not at all pushy. Trying out different beds and using the technology in the store to change firmness, support, and see where our actual pressure points were was very helpful in making a decision to purchase the the right bed”
“My experience was superior, the price was phenomenal, the product was ready for pick up, and loaded into my trailer as expected. I am very satisfied and pleased with their service and products. Dr. Fairrow!”
“We were shopping for a new mattress/box spring. The female salesperson was eager to show us what they had to offer and make suggestions according to our requests. She was friendly and knowledgeable while answering our questions. To top it off, Macy offers free delivery and set up! Such an unexpectedly pleasant experience. Thank you, Kathryn! She gave us her business card, and we plan to make our purchase at Macy's.”
“Big thank you to Kris!!! I was lost trying to figure put fabric for a sofa and ottoman. She listen to what I wanted and advised on fabric for pillows, sofa and ottoman. I can't wait to get them!!! Kris knows design!!!”