Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. It aims to reward customers every day with sales and Kohl's Cash, while providing hassle-free returns and free store pickup for a safe and easy shopping experience. The company emphasizes community support through Kohl's Cares. Recent customer experiences, however, indicate significant inconsistencies in store conditions and service. While some associates are noted as being very helpful, efficient, pleasant, cheerful, and sweet—providing great and positive shopping experiences—the overall store environment has drawn criticism. Multiple reviews describe stores that have completely fallen apart, need to be cleaned up, and require products to be put away. A common issue is dressing rooms being closed or full of clothes left by other shoppers, creating inconvenience. Customer service presence is often lacking, with shoppers reporting they were never asked if they needed help and sometimes encountering responses that are far from customer service friendly. The experience heavily depends on interactions with individual helpful associates, contrasting with general concerns over store maintenance and staffing levels.
Needed some swimsuits on the fly, luckily Kohl's had the sizes and styles we needed.
July 2024
Excellent customer service Roseville they went out of the way to make sure I got the right product
July 2024
When returning an Amazon purchase and buying luggage every facet of the Kohl’s experience was positive and smooth. Thankfully the security person noticed the lock was still on the suitcase as we left the store. It saved us a trip back.
