-
March 2024 by Sadie Lallas
I had the absolute pleasure of being helped by Zack! He must've been able to tell I was on a mission and immediately asked if there was something specific I was looking for and there was..(: he had shoes picked out , sizes brought from the back and then was able to upsell me on a Van's beanie all in a 10 minute span! Lol thanks Zack you were super refreshing and gives me hope for this next generations customer service skills?
-
December 2023 by Rhonda Rounds
Associate referred to my son as "she" repeatedly. Corrected her. Associate says, "sorry, I didn't look at her." ... Does he need to show you his genitals next time? I thought you Gen Z people were supposed to be better at this?Barely walked in the door and was asked what we needed. I guess this could be considered customer service but maybe give your patrons time to look at what's around them.Every shoe we asked to see was out of his size. No point to coming here.
-
December 2022 by Hosea Cook
Zach and Justin are true professionals and great customer service 100% recommend
-
August 2021 by Nick Halverson VSB
The salesman that helped me was extremely patient, friendly and helpful. I found the prices to be very competitive. Brands included Puma, Addidas, Ugg’s, New Balance, Vans (and I’m sure there are others).Purchase process was fast and easy.
-
June 2021 by Heather H
Shoe selection was small. Customer service was great
-
January 2021 by SAMMIE VANN
Fast and friendly service ...
-
June 2020 by Rose Yang
Probably one of the worst journeys I’ve been into. Horrible customer service! Two girls were working, wasn’t even busy and was behind counter at all times. Didn’t even bother to ask what I’m looking for. Very disappointed!
-
January 2020 by M3LINA VAZQU3Z
I had mental breakdown in the mall so I saw some chairs in journeys so I went to go sit down and calm down because I thought it was a chill store. One of the workers yelled at me across the store. I couldn't speak because I have selective mutism it's a part of my autism and because I was having a mental breakdown. So I just decided to walk out of the store and as I was walking out of the store the worker who yelled at me was making fun of me to her other worker and this store made me feel worse. I'm not going to this store anymore unless they get new workers.
-
January 2020 by K H
Worst behavior from a retail staff probably ever. Condescending, couldn't be bothered, eating while on the floor and two of them rolled their eyes directly at me while explaining total made up bs of the textiles in the shoe. Vans itself would be horrified to know these humans are representing Vans.
-
October 2019 by Alli Kollar
Walked in knowing exactly what I wanted to buy, stood there for 10+ minutes watching an employee lean up against the counter and talking to her friend. Took my business to Zumiez and got a better shoe and a better deal anyways.
-
July 2019 by Pmn
I went here on Friday because I got an email saying that some Vans were on sale starting at $39 .99.When I got there they had the shoes that were on the website but they didn't have the sale sign on the shoes and when I asked him about the sale he had no idea about the sale and didnt know it was going on. He said if it's on sale on the website and they have it at the store I can get the shoe. They had the shoe that I saw on the website and that's why I went to that store in the first place but the point is that the person working there didnt know anything and lied and said the shoe i wanted it was different from what i was trying to get online. So i order the shoe online and come to find out it was the exact same shoe that i tried on at this journeys that the guy said they werent the right ones.
-
May 2019 by Nichole Gurley
I always find something I like in here. Love when they have special Van's that's no where but journeys
-
May 2019 by pinky da baddie
I went here on Friday because I got an email saying that some Vans were on sale starting at $39 .99.
-
April 2019 by Daniel Braun
Great place. Helpful and happy staff. I'll always get my Adidas at these stores.
-
January 2019 by Lauren
Fantastic