-
April 2023 by Laurine Hammer
We have always had a great experience with ARK!! They always have done a great job for us!!
-
April 2023 by 7.62x51 get some
ive been going here for 30 years this will be the first time i have to go else where .i hate change but they went downhill over the years
-
March 2023 by sharon delong
Just don't go here ! Can't contact anyone or even schedule a appointment. Not worth the hassle.
-
November 2022 by Shoko K
Instead of having to go through the same experience we had, I hope whoever read this review can now opt for other businesses. A.R.K might have been customer oriented a long time ago but sadly, not anymore. It was impossible to get a response via emails or voicemails we left. As we live overseas, it was not our option to visit their office so it was very crucial for us to have good constant communication but they failed to do so. They did file a tax return for us for 2021, we had some updated info such as a new financial institution for a refund but, of course, they neglected to update this and now we have to follow up with the bank and possibility of filing a Form 3911. It’s just a mess. Very unprofessional institute.
-
August 2022 by Xuan Thai
They do not care about their customer. Noone is available to answer the phone when you have question. Voicemail memory is always full so i can not leave message. They kept month and month to complete your tax application. I do not have very good experience with this tax company. It seemed they are always busy and not have time to your tax application. I hope that the process will not tax very long on future. Thank you!
-
August 2022 by Corey Simmons
Just don’t! I’ve been using this company for years and they have slowly declined in customer service. The IRS has sent multiple letters the last three years saying something is wrong with my taxes. ARK REFUSES to follow up on it. They told me to reach out and inquire. I literally sent the letter to ARK and they still refuse to look into it. They say just pay it ($300+). Don’t use this company! They do not stand by their work..
-
February 2022 by Tyler LaDouceur
I was disappointed in my experience this past year. The responsiveness was really bad. I was worried about the filing because there were major delays in getting a response to complete my filing. When I originally dropped off my taxes, they asked that I provide my previous year's returns even though they were the ones who had done them previously. I gave my only copy of those returns (rookie mistake) to ARK and never received them back afterwards. They were clearly lost but ARK insisted I never provided them. They were very direct in their communication when they would answer. They're not expensive but I won't be using ARK again.
-
January 2022 by Shanon Capers
I have been trying to contact anyone in this company to finish the process of my tax filing and property taxes. It has been almost six months past when I received a call saying taxes were ready to be paid. Every time I come to the office no one is there. Every time I call and leave a message I get no return call. I am so disappointed. IRS stressing me. My home is at risk. I have used ARK for years, this is very frustrating with no communication from them.
-
August 2021 by April Bellovich
Love ark taxes wouldn't go anywhere else. Their awesome! Would highly recommend them to anyone looking for a honest, friendly place to get taxes done.
-
June 2021 by Chris Patton
Wrong number on there website!
-
May 2021 by Jillian Rowe
Horrible experience.
-
April 2021 by rich conover
Since Tony’s passing they never had answered there phone when you drop off they tell you one thing an they never have time to sit down an talk about your taxes just take your money an shut the door
-
March 2021 by Bob Lewandoski
Been going here for over 20 years, very happy with them. Miss Tony...
-
September 2020 by Tamera Larson
They have been doing my taxes for years. Very professional! I would highly recommend them.
-
April 2020 by Mary Matkaiti
Wendy has done my taxes for decades now. Wonderful service! Accurate, fast, reliable, even found me almost $1,000.00 I didn't know I was owed one year. Like visiting family annually, only better. Hot coffee and cookies always waiting!
