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October 2023 by Stacy Bohn
Maria is the best! She helped me get my new hat shaped in super fast time so I could wear it to a concert I bought it for. I’ve been to this location many times and she’s always knowledgeable and very helpful. Thanks Maria for your fantastic customer service:)
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October 2023 by Cody Camarillo
Went there on a Saturday, asked the man behind the counter to look at Stetsons, he was very knowledgeable about how it should look, how it should sit, and how it should fit. Never once made me feel like an idiot. Cheers, mate. Thanks for setting me up.
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July 2023 by Randy Ruter
Been there in the original place, nice but can't smell the leather from the tack and stuff
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May 2023 by Dennis R.
Terrible, rude and unfriendly staff. Waste of time looking for boots at this store.
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April 2023 by Jennifer K
Really helpful with boot selection! Nice variety of horse things
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March 2023 by Hoang N.
Took a pair of Dan Post's (Standard cowboy boots) and a Pair of Laredo's (Ropers).They resoled both pairs $50 ea. Took 1 day!Can't ask for better service. Both pairs looks like new.Thank You
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March 2023 by Steph H
To start, I've enjoyed shopping Pleasant Hills for years. It's been a favorite since I was a kid. My husband and our family shops here frequently to this day.In the last couple of years, we met Tina. She's obnoxious and inappropriate. For one, she starts a one-sided conversation, talks over you, is very argumentative, and makes shopping impossible once she's started talking. She legitimately follows customers around the store talking their ears off. We've had to leave store a couple of times, not purchasing our items, and going elsewhere.Every single encounter, she has brought up a different boarding facility, and has trash-talked them to no end. This is obviously really bad for business. I'm not convinced Pleasant Hills approves of this conduct while on the clock and representing them.Tina has trashed talked many barns, two in which we highly respect their managers and owners, and have great relationships with. The things Tina is willing to say about boarding facilities, to someone she doesn't know, is astonishing. You never know who you're talking to.
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February 2023 by R J D
The two lovely ladies that greeted me or fun energetic and full of information ? highly recommend this if you're in need of quality tack and clothing!
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January 2023 by Brenda
Great service. Large selection of jeans, boots, hats, and jackets. I did not go for saddles but it looked like a large selection. My 14 year old son described it as "heaven on earth" ? Can't believe I was not familiar with this store. We will be back!
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December 2022 by Steve Borgstrom
The owner, Paul, is a completely wonderful person as are all the employees of the store. They have an amazing selection of boots and saddles and all of the things you would expect in a tack shop.I strolled in one day in July and asked Paul if he could do a custom wallet that would handle a passport. We talked a while about it. He understood what I wanted and I understood what he could do. I told him that there was no urgency to this request and I just picked it up today. I love it! Very well-made, wonderfully piece of leather. And he added my initials on the closing flap of the wallet.The wallet is the nicest looking wallet I’ve ever owned, and could quite honestly be my last because it is made so extremely well! Kudos to Pleasant Hill Saddle Shop, wonderful place!!!!
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November 2022 by William Sullivan
Exchanged belt size with no grief. Excellent customer service.
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November 2022 by Bloo Bloorigard
I had a pair of boots that needed to be stretched for my wide feet. I only had a 2 day turnaround where I needed this completed. I wasn't sure if it was possible due to the boots being fabric and not leather. Pleasant Hills came through and was able to perfectly adjust my boots! Can't thank them enough for doing it so quickly! The fabric boots were white and they came back clean and perfect for use to an event I had later that day after pickup. Don't suffer trying to break in your shoes, take them here to Pleasant Hills where they can do it for you in 1-3 days.
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October 2022 by Will Berry
I have bought 6 beautiful hats from here and a couple pair of boots. Would recommend to everyone. Amazing staff!!!
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October 2022 by Andrea Belanus
I love this place except for the weird woman working in the saddle dept....she literally argues to the point of harassment and talks down to you like your clueless(ive had horses over 40yrs)....talked to a manager and they were going to take care of the situation
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August 2022 by J W-W
I've always liked Pleasant Hills and Paul the owner is a great guy, but the woman working the register today 7/22/22 -2:30pm, was in no hurry to help anyone in the boot dept. There were a few of us waiting, as she went on and on about a roping workshop out west to another customer, very aware that we/I were patiently waiting and it almost seemed deliberate on her part to keep us waiting. She made eye contact once, when I first arrived, but that was it, no acknowledgement from her that she would be with me soon and no hurry to do so. At one point the customer was leaving and Ms. Chatty Cathy called him back to the register so she could write down a bunch of info about a roping workshop out West, as if almost to make me wait even longer. I didn't give her any dirty looks , or make any comments , I patiently waited and waited and waited and kept smiling until it was obvious she could have cared less. I finally set down the two expensive boots I had in my hand and went out the door. As long as this person is working there, I won't be back. Unbelievable. Employees like that don't make money for the store. Paul just lost a sale. I was there to buy a pair of boots and two headstalls.
