O'Reilly Auto Parts in Rogers is highly praised for its exceptional customer service. Many customers share their positive experiences, highlighting the staff's helpfulness and knowledge. One customer recounted a time when the store manager provided guidance over the phone to navigate a car issue, demonstrating a commitment to customer support. Another customer appreciated the quick service when they lost a reservoir cap, as the staff had it ready upon arrival. Employees like Ryan have been recognized for going above and beyond to ensure customer satisfaction, especially during busy times like Thanksgiving. New customers also noted the team's friendly demeanor and willingness to assist, as seen when staff helped carry items and held doors open. Even when short-staffed, the employees maintain a pleasant attitude and work hard to support their customers, ensuring a positive shopping experience at O'Reilly Auto Parts.
It's gotten better but at times in the past it has disappointed me with their service.
February 2024
I dropped and lost my reservoir cap and called them about one. When i got in, they already had it at the counter waiting for me :)
December 2022
Ryan deserves a promotion, he went above and beyond to make sure my car was up and running and helped save our thanksgiving without even realizing it! It was so kind and knowledgeable10/10 would recommend this location to anyone, as everyone I spoke to was very nice and super helpful
