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January 2024 by Jane Foote
Lisa is such a pro! Kind and efficient
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October 2023 by Grace L.
Charged me extra without letting me know in advance or at the end when I came to pick my dog up. I only found out they added an extra fee after I asked why the total cost is higher than usual. Didn't groom his ears at all. His face fur was cut uneven. And when I asked why the price was higher than usual, they told me it took longer because he was scared and the matted fur. This was his 4th time there and I never had that feedback. Additionally, they called me in the middle of his grooming to ask if I wanted to pay extra to remove his matted fur or just shave it down. I said to shave it down, and yet, they charge me extra for the matted fur and still shaved him down. He typically got groomed by Naomi who was wonderful. Found out she works at petco north - I will be bringing my dog over there for future grooming. Plus it's cheaper. This place is too overpriced for the minimal work that they do. I paid about $100 for a 26 pound dog. I advise others just looking for another location. Not worth the cost.
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October 2023 by Doug M.
BEWARE! Let this be your Warning Zero Customer Service Skills Very argumentative owner. Thanks, but no thanks. Your serivices are no longer needed.
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October 2023 by Sherry M.
I recently called Vanity Fur for a trim for my Cavalier. I was able to get an appt for tomorrow. I was so thankful. Haley bathed her and trimmed her up perfectly. She did a great job. I would recommend Vanity Fur!
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August 2023 by sigma alpha
If you care for your animal please do not use this place. One they did not respect appointment times. I asked for a puppy trim, nothing was trimmed instead I got a blow dry job that left long hair to get matted. They do not allow you inside the establishment which is suspicious. The shop opens on the road so your pet will be brought out into traffic. Over all a lousy experience please avoid.
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July 2023 by Jennifer Sanneman
Absolutely the best haircut ever!!! Amazing customer service. I showed them a photo of a haircut I wanted and they were spot on. I have booked Mia's appointments for the next year with them. I highly recommend Vanity fur.
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May 2023 by Sam Jones
They did such a great job on my little chihuahua!! Definitely going back and recommending to my family. Got in for an appointment in a days notice and price wasn’t too bad at all!
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May 2023 by Josh Peek
I want money back… Drity business if u done full groom i would pay and you already shave half and pay u half money i not accept or you pay other company do grooming
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May 2023 by Lauren Witter
Wow, are these groomers talented! My dog could not have looked more perfect after her groom (shih tzu).
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February 2023 by Destinee Schmidt
I took my cat since they advertised cat grooming. I was super excited that someone there specialized in cat grooming and I wanted to come even though it was over an hour drive for me. My cat is super sweet and wouldn't hurt a fly but she does get matted easily. When I brought her in I let hem know she does get matted so I would understand if more shaving was needed. I went to pick her up and was disappointed they didn't bathe her. The shaving process can irritate skin so a quick bathe should always happen. They said she was getting stressed so I let it slide since I would rather her not be stressed. I got her home, and was really upset that so many places were patchy. She has random tufts of fur everywhere that I'll have to clean up myself. On top of that, her tail still has mattes. I'm happy to have someone here who can groom cats, but disappointed in the outcome.
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January 2023 by Megan M.
I attempted to take my dog on two separate occasions to get a haircut at Vanity Fur. The first time they said my dog was ready to be picked up after being there for 2 1/2 hours. When I arrived they had not even completed his puppy haircut (which is a bath, blow dry, and face trim). I scheduled another haircut thinking that I would give Vanity Fur another opportunity. During the scheduling of this appointment, I wanted to schedule a regular haircut for his next appointment so he wouldn't get matted. The owner said it was important to ease them into the haircut process and start with the puppy experiences first. About 15 minutes after I dropped him off they called and said that he was too big for a puppy cut and they wouldn't be able complete this service today. I explained that the owner, Lisa recommended this service to me. So they kept him, but after two and half hours they called again. This time, they said his hair was matted. They said he either needs to be shaved or pay one dollar per minute to be dematted BUT they didn't have time to do that today. I would need to bring him back tomorrow. When I picked him up, his haircut was very uneven on his body. They didn't even cut his face, legs, and they gave him one bad bald spot on his neck. His ears and neck were extremely matted. Obviously, I did not bring him back the next day to have him shaved down in the middle of the winter. I cut him myself and dematted him, so he still has his beautiful winter coat. The best part of it all, I was charged 77 dollars for this underwhelming service. There are only two places in Rochester I would avoid like the plague. This is one of them!!
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December 2022 by Kasey B
BEWARE! The owner also breeds dogs and has no respect or concern for the health of her puppies. We recently purchased a chihuahua puppy (the litter had been previously posted on the companies Facebook page) and when we asked as to why our 16week old puppy had not received any vaccinations the owner (Lisa) flew off the handle, stating that he is to young (this is completely false and a breeder should know that. Chihuahua puppies should start receiving vaccinations at 6-8 weeks of age every 2 weeks until 16 weeks, the routine updates to age 3) and refused to pass along his records and paperwork. He is claimed to be champion bloodline, which we will never know because she is withholding records as well as his previous vet history. Upon purchasing the puppy we were actually directed to another home where he was staying because she was out of town. With no vaccinations the puppy is at risk of kennel cough from boarding, parvovirus, leptospirosis and distemper, which they can get from both contact with other dogs and from feces left on the ground by other dogs. The puppy had been in multiple homes and public locations putting him and risk as well as the other animals he could carry infections to. Lisa then said that people like us disgust her and stopped all communication while still holding information that legally is owned by us. If this is how her puppies are treated ( just items to make money off of) I can only imagine her concern for others pets when they are in her facility. By being an irresponsible breeder and bringing those puppies around other client’s animals is dangerous for everybody. Her concern is her wallet and her ego, not animals. We are happy we got our poor puppy out of that environment and away from that type of life. We were scammed at this point and I highly doubt his advertisement of his quality to be true, but we love him…we will wait for the argumentative response that all negative reviews have received when they disagree with her
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December 2022 by Casandra Dennison
They are so good with my pup. He always looks amazing when I pick him up. I love that they always make my pups fur super soft and shiny!
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September 2022 by Hilari Arnold
The prices do no match the ones online.They charged me 175 for each of my dogs. Saying that my 48 pound dog is considered large. If you can afford that than they did a good job on my two goldendoodles. But the prices they say on the phone did not match the ones they have on their website and when they finished they added extra costs. But like I said if you can afford it they are good. I just have had a better cut for cheaper
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August 2022 by Erin R.
We absolutely love Vanity Fur!! They did an excellent job with my Maltese as he aged and had health issues. They always listened to my concerns, but more importantly, took such great care of him and he always looked so handsome when he was done!! We now have a new little Maltese puppy and it wasn’t a question that we were going to chose Vanity Fur for his grooming! They’ve done such a great job introducing him to bath time and giving him his first trim. Lisa and team, thank you for all you do!!
