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April 2022 by Roland K.
Had to use customer service twice. First time the gentleman was not so friendly. Don't particularly like the layout of this place.
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November 2020 by Youness Junio Bojji
Great company and the do a lot for Rochester community
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September 2020 by Jan Vetter
Better, more polite customer service
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August 2020 by Kristin Gabrielson
We picked up our order today after several other mishaps with produce. Only produce we ordered today was bananas. They put them on top of our loaves of bread. So one whole set of 2 loaves is squished. Then the English muffins are very burned and easy to see with a quick glance at the package. Sams Club, its not me, its you. We are going to Costco from now on. When I have complained about things before I get a canned response, "Come in and we will refund you." Great, especially since the whole reason I qm ordering pickup is so I don't HAVE to go in the store. Huge fail Sams. Huge.
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March 2020 by Ricky Rivera
Great place good prices excellent service
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August 2019 by Lucas Rogers
Knowledge able associates helped me get a great deal with Direct Tv!!!!
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July 2019 by Jane C.
Nicely, but sometimes they do change the spot which very hard to find your items. And be careful some items are more expensive than other stores. Or you pay more than for the old models which could be less
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July 2019 by Steven Andrews
Knows a lot about phones and plans. Can upgrade or setup lines on verizon, sprint and att.
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March 2019 by Mom O.
The optical department is soooooooo slowwwwwwww!!! My sons appointment took over an hour and that was opting out of the dialation drops. They gave him trial contacts. After he tried them I called to get the prescription. Was told to come in. I signed something and was told that after the dr signed off we could get the prescription. They then called me later and said they could order them. I was called when they came in. I have stopped by there 3 times already and still don't have the contacts. They are always with other customers!!! I will never go here again!
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September 2018 by Joseph W.
I came from San Francisco, this is the first time visit Sam's Club with my sister who lives in Minnesota, we feel hungry, then go to the food court order something to eat, the lady works at the food court Explains to us very gentle and detail, very good service! And She manages the food court clean and neatly. 5 stars for this lady!
