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January 2024 by Elma Fatkic
Got basic pedi no gel (shows 35) i got charged 44. Then they said my daughters nails are too small for a design and designs must be in gel. Got charged over $40 for my young daughter… and two of them were very rude. not coming back.
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November 2023 by Amanda Nichols
I wouldn’t go here it is unclean. I got a fungal infection from my manicure here when I was pregnant
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October 2023 by Annie Kilborn
Awesome pedicures, great customer services and prices are fair. Thank you!
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September 2023 by Faith Graves
Very disappointing experience. I repeatedly ask the nail tech to make my, what were supposed to be almond shaped nails, pointer and he said “they are already pointy”. Then when I told him they looked awfully thick (in front of the owner) he just shrugged it off. I will not be returning, each nail is a different shape and they are so thick and wide it’s not a complimentary look.
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September 2023 by Nicole
This was my first time coming to polished and I was very disappointed. If you are looking for a pedicure this place was great I loved the staff that did my pedicure. My manicure however was nothing that I wanted. First of all I asked for dip not acrylic and the guy ended giving me a whole acrylic set which is not what I asked for at all. They also didn’t even clean up my cuticles they just started putting on my set. Didn’t even do the color I wanted. It all felt very rushed and I just wish I would have gotten what I asked for. Will not be coming back.
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September 2023 by Susan Kipp
2 days later 2 of my nails are lifting. Also the lady at the front desk was rude about matching my acrylic color. Said i would have to have a whole new set not a fill.
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July 2023 by Elise Larson
Every time I make an appointment at Polished, I end up sitting and waiting for at least twenty minutes before someone can do my nails. Today, I came in for an Acrylic Fill, and was quite disappointed with the service provided.After waiting 30 minutes for someone to do my nails, I sat with a woman who, I kid you not, checked her facebook while drilling my nails! I wanted french tip and was disappointed because none of my nails were painted evenly. To top it all off, I was left with white, gel polish all over my hands. She even “jokingly” told me not to be picky after I asked her to even my nails.I don’t think that it’s necessarily the employees fault as I do sympathize that the staff may be overworked and are constantly busy.Polished has gone downhill significantly in the past year. The employees are almost always rude and rushed. I will no longer be going to Polished for my nails.Service: Acrylic nails
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July 2023 by Katie Sorensen
As with a ton of other people that have reviewed, Polished used to be the only place I’d get my nails done. Now, it’s terrible. The staff is rude and always in a hurry. They make me feel like I’m an inconvenience. Besides that, you never know what the cost will be. And the quality is absolutely horrible. After my last experience of feeling like I was in the way, literally having the nail tech standing next to me tapping her foot and holding her hand out for the color palette while I was deciding a color, and getting a terrible manicure/pedicure (half the manicure was done while I was sitting in the pedicure chair…) including 2 cuts on my cuticles, I just can’t justify going back anymore. 0/10Services: Pedicure
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July 2023 by Melanie Bacon
Sky is AMAZING. I have been getting my nails done for many years. Im very particular about how i want my nails shaped. Sky did exactly what i wanted, he is very meticulous, and is the one-in-a-million artist! Thank you Sky for your FABULOUS artistry. A very nice salon as well.Services: Nail extensions
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May 2023 by Caterina Van Houten
I don’t plan on coming back to this place because of the service and how rude some of them were. Our pedicures were great service and the lady’s were nice! The lady who did my nails was clearly rushed and seemed annoyed to be stuck doing them. The other person with me needed one acrylic nail fixed that she mentioned on the phone when we scheduled the appt and they said they would need to see the design first to know which tech can fix it. Then when we were there they said they were too busy. 10 minutes later they took a walk in client for acrylic nails. Awful client care. On top of that, the outcome of the nails was not the best for what they charge.Services: Dip powder
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April 2023 by Brenda Berberich
Staff not very welcoming upon arriving. The gal who did my pedicure seemed like she was just in a hurry to get me done. Prices went up significantly too. The owner hollered at me when I was looking where to put the flip flops to dispose of them. I was embarrassed. I wanted to remind him I was the CUSTOMER and not his employee as I have heard him holler at them before too. I will not return here.Service: Pedicure
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April 2023 by Adrienne Sweeney
Love this salon. I have visited many in the Rochester area and this is by far the best quality I have received. Treat yourself to a deluxe pedicure with Tai -- best foot massage EVER! You won't regret it. The services are top notch and it is a really lovely, peaceful atmosphere. Worth every penny, IMO.Services: Pedicure
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March 2023 by Jocelyn Smith
I had the worst experience ever here. Usually it’s good service but it was horrible. I got a pedicure and was in the chair maybe 15 minutes. The water was cold and I didn’t even get to soak my feet. The best part was that they didn’t even scrub my feet. He barely even rubbed lotion in and gave me NO massage. When I called to get a refund or a new pedicure they made me come in and the owner wanted to look at my feet. When I showed him my feet he said all the dead skin on my feet was because “they were dry and they can’t scrub it off” and that I need lotion to fix it. when they always scrub all the dead skin off and usually leave the skin soft. He refused to give me a refund or a new pedicure. They all ganged up on me and tried to tell me nothing was wrong and that I was the problem. The owner was extremely angry and was not sincere about my situation and ended up literally throwing a $20 at me. My total was $78 so that wasn’t even half of the price I paid. They were so rude! I will never come back or recommend this place to anyone ever again.Service: Pedicure
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March 2023 by Madison Smith
My experience at polish was horrible, they did a bad job and when we tried to explain that they did a bad job they wouldn’t offer a refund or a voucher and ended up throwing money so that we would leave. The owner was yelling and incredibly mad yelling at us that we were wrong and wasn’t able to hold accountable for his employees mistakes. I’ve had good experiences here in the past but I’m never coming here again after how they treat their customers.Service: Pedicure
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March 2023 by Diana Wilson
Absolutely the worst pedicure. When I mentioned it to the staff they were very rude about it. They did let me come back in and fix it, but the staff constantly stared at me. It made me very uncomfortable. I even tipped well. Highly don’t recommend.Service: Pedicure
