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January 2024 by brian gardner
I went here to look for camouflage pants and they don't have them no more
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January 2024 by emily nack
horrible service. only one employee behind the counter while a line of people waited. nicole gave absolutely horrible service. i asked for an exchange of an order from Black Friday. she refunded my order, and then proceeded to charge me full price, when all i wanted was an exchange, with ended up with me walking out empty handed AND leaving my initial order there. I asked for my initial items back to do an exchange online, but she told me she returned them, which I did not ask for. Ouch. Will NOT be back.
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November 2023 by Stephany Wold
Love this store! The employees are always nice and store is always so neat.
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November 2023 by Becky A
Not my style.
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August 2023 by Darla Parker
I had a bit of trouble finding what I wanted. I was pointed to a general area to find what I wanted. The item I wanted was not in the area or on the table in my size, and was told I would have to order online at full price. Ouch.
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July 2023 by Jill Isaacson
The manager at the Rochester MN old navy store has horrible customer service and customer relations. Trying to make a return for my daughter, with a receipt, Past 30 days. And it took 4 times of calling the manager up and many readings due to associate error or computer error to finally get the return to go through. At one point the store manager shoved the receipt at me and told me to find an item on the receipt. So sad about my encounter with this store manager.Old navy use to be our go to for our family for pictures and casual wear. NOT ANYMORE. I will have to be very desperate to even step foot in that store or order online. Shame on you Old Navy!
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July 2023 by Brittany Ekstrom
love old navy they employees are so sweet and kind when they are busy ❤️
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July 2023 by Brittany Mann
love old navy they employees are so sweet and kind when they are busy ❤️
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June 2023 by Seth Stuve
May 29 23’ Was in line for 15 minutes, 14 people in line behind me ( I counted) Right as I went to register 1 of the 2 cashiers (erich I think that’s how you spell it) stopped cashiering to clean up hangers from the countertops with another cashier behind the desk. Leaving 1 out of 3 cashiers actually moving the line along. There was a lot of hangers but it would have made more sense to get through the rush and then clean, there was still room for customers to place products on the counter. I was ignored for 2-3 minutes whilst he bagged hangers. Then the coffee I was going to get (marked as 3-4 dollars in fridge I forget) came up at 5$. Criminal markup, he said it was common people were shocked they rang up different, don’t know why no one changed the sign. Shorts also rang up twice the marked price. At least he fixed that. Rant over, just haven’t had a customer service experience this hard to watch in some time so had to type it up.
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March 2023 by Shela lanotte
A nice clean and well kept store. Clothes were neatly folded and displayed. They have the best sales for men , women and children. Regular sizes to plus.. Quality clothes for all weather wear and comfort. The staff was friendly and helpful. Took my mother there while she was visiting from California. Got some good deals for the whole family..
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February 2023 by antho lag
Nice but could have more some S size for men , very limited choice ...Lots of M, L ,XL and larger .
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February 2023 by Ana Peterson
Clean, organized, and always good deals. Staff are available if you need help but aren’t pushy.
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January 2023 by Cayla Juul
Busy and messy - I suppose it's normal for the season ?♀️ Item we bought was on a table with other pants, rang up wrong and then they wouldn't change the price (I've worked retail, if it's accidentally in the wrong spot you honor it and remove the items from the area until you can address it).
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November 2022 by Margaret Hinz
Found only afew things. Gals need to step up on checking out customers. Saw a gal in line wait a long time while a clerk was at register entering stuff in and never stopped it to help as the line got bigger. She dropped the cloths and walked out. Lost that sale. How many others?
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October 2022 by Lydia
The managers at this location are terrible human beings. They bully hardworking individuals with disabilities. Be ashamed of yourselves.
