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“I was assisted by Raul and had the best experience. I usually dread coming into any phone service place due to long wait times and the dead silence in the building. However me, my husband, and sister in law had to go through loop holes to get our phone service updated. Raul had a good attitude throughout the process and was very helpful! Thanks for your patience and dedicated service Raul!”
“Michael is a great help when upgrading your phones. Very knowledgeable. Great personality. Observed him deal with a couple of difficult clients and he handled the situations with great ease and proffessionalism.”
“Was in town from Texas and my phone completely died. Rochester does not have an Apple Store, so this AT&T store helped me out provided my with excellent service! Ashley & Tyler were by far helpful!
5 stars!!!!!!”
“Clifford was kind, patient, explained everything thoroughly and was very knowledgeable. He took his time explaining things to me and I left feeling really good about my purchase and my experience. I was originally dreading going to a Verizon and purchasing a new phone but I took a chance on a new location and I’ll be going to that one from now on.”
“These guys are actually pretty cool just be patient and stop being rude to them and they will be happy to help you. I used to work here and the customers were just really aggressive at times so let’s all just stop being jerks!”
“My phone was locked and I had tried for 4 hours on Friday to get unlocked from previous carrier. No luck. I drove to this T-Mobile and the store manager was a miracle worker as within 5 minutes my number was successfully transferred to my T-Mobile account!!”
“The Costco T-mobile is the way to go! These guys helped us get into brand new upgrades at a lower monthly payment than we had with our previous provider, where we had phones that were already paid off. They also are super knowledgeable about specials and rebates available to you, which helped us get a really great deal! Dominic was fun to work with and everyone there works great as a team and is extremely helpful. Definitely stop in and have a chat with them, there may be some Costco specific benefits at this location. Ask about Kendama haha. Great guys!”
“I had a great experience with Jeff today , and a week ago. I live in a rural area, which has horrible cell signal and I cant get Internet out here due to underground cable is missing . So I wasn't able to qualify for metros internet because it was saying it wasn't available in my area yet. Jeff went out of his way for me to walk out of there with internet in my hands. He made my day!! He is a smart, very kind person who really should be a boss!! Knowledgeable was great, but just having my interaction with him made me love Metro again!! He is one of those people that when you meet them, you know they are meant for great things! Thank you so much Jeff.”
10AM - 7PM
1300 Salem Rd SW #750, Rochester
Mobile Phones
“I’ve been a cricket customer for years and I’ve never had such a pleasant stress free experience as I did today. Chad was knowledgeable and efficient I brought a phone in and Chad added another line to my account and I was in and out within 15 minutes. Love love love the service !!!
Keep Chad he’s a huge asset to your business!!!”
11AM - 7PM
52 US-14 STE #5515, Rochester
Mobile Phones
“I was very happy with my experience at Cellaxs. Well worth the money to have someone with experience fix my phone. I paid cash and was handed back a $20 that I accidentally over paid.”
“Great place with good customer service - they take the time to get it done right. Lesson learned don’t purchase from Verizon over the phone - go to the store directly! Mine was so messed up having them do it over the phone for our three orders. Only negative is having to make appointments otherwise you wait hours.”
“Jessie was professional, pleasant to work with, very knowledgeable, and patient. She allowed us time to decide on the best phone for what we needed. Her pleasant personality, patience, and professionalism would rank her to be the manager. When we returned to turn in our previous phone, we talked with the manager, we felt he did not care that we were there, was not professional or welcoming in anyway. I have been a Verizon customer for many years. This manager was by far the worst encounter I have had in all those years. 5 Stars for Jessie/1 Star for the Manager we encountered.”
“I don’t think the stars represent this store well enough. I’ve had nothing but good experiences from the crew currently working this store. Big shout out to Alex and Darius because they are the folks who have helped me and always give great service!”
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“Stopped by to see if a tablet screen could be replaced but the frame was too dented for a new screen. On a whim, I asked Dave to look at the connector on my phone since I was having problems connecting with Android Auto. Dave quickly diagnosed that there was dirt in the connector which wasn't allowing good contact. He cleaned the connector for a reasonable price & my phone now connects with Android Auto every time I plug it in. Also have to add that Dave was extremely friendly during the entire process. I will definitely go to TaDa any time I have an issue with a phone or tablet.”