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August 2024 by Kushagra Sharma
I was asked by the internet sales manager assertively to visit the store to get my car evaluated because they are giving better deals at the moment for used cars from regular market. I communicated very well what my expectations was and shared all the history of the car before hand and what offers i was getting. They just lowballed me after my visit and wasted my time. Please do make sure you do not trust their communication as they easily bail out by saying the internet advisors are not the right people. It is better to talk directly with them, not sure whether that would help either after my experience there.
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August 2024 by Diane Racek
Service at Rochester Mercedes has been excellent! Gunner listened and paid attention to what we need, costs, etc. I appreciate their attentiveness and respect.
And Sonny in the parts dept. Has gone above and beyond to get us the parts we needed.
We own 3 Mercedes and I couldn't be happier with the service they have given us for our vehicles. Thank you!
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August 2024 by Emmanuel O
Zach C. played a crucial role in helping me purchase my Mercedes. Without his assistance, I wouldn't have been able to do it. I always aim to get the best possible deal without compromising on quality on all purchases, so I began my search early. Zac was extremely accommodating, patient, and kept me informed about deals, pricing, and new inventory. I truly appreciate his assistance and am grateful for the great deal I got on my ride. Thank you, Zach and MB Rochester!
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August 2024 by Curt Shuey
Marion and the service staff were extremely helpful, considerate, and accommodating. They provided a place for us to park our MH and then gave us a loaner car when they had to wait for parts. They went out of their way to assist us!
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August 2024 by Kenneth Swartz
Alex was outstanding in helping us choose a new vehicle and answered all our questions honestly. Alex was great to work with and made the vehicle selection and buying process smooth and confortable. Alex is an asset to the dealership, in my opinion. Alex keep up the great work in all that you do, Thanks for everything.
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August 2024 by Mickey Wells
The Service Advisor, Marion Moses, was extremely kind and helpful in servicing my 2024 GLE 53 AMG. I'm new to Mercedes-Benz and Marion made my first maintenance visit enjoyable. Thanks so much, Marion!!!
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August 2024 by Emily Ulrich
Worked with Christina and Wendy. They were awesome! I felt so welcome and am happy with my experience.
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August 2024 by Kathryn Scherger
Zach was the Best salesmen to deal with. Very professional, caring & positive individual. Thanks for making my 1st experience with Mercedes a wonderful experience. Thank you kindly!!!
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August 2024 by d roche
Alex Mulholland was so awesome in selling us our first Mercedes. Great salesman!
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August 2024 by Linda Smith
I just have to say that Gunnar is an excellent communicator. Besides that, he consistently comes across as upbeat, professional and efficient. My husband and I both think Gunnar is a real asset to Mercedes Benz Rochester!
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August 2024 by Sandie Yeager
Alex was wonderful to work with. He assisted us in finding the perfect vehicle. His integrity, honestly, and work ethic are unmatched. We would gladly buy another vehicle from Alex.
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August 2024 by Anne Housh
Zach C. and all the staff at Mercedes of Rochester are great! Top notch service & attention to all details!
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August 2024 by Tim Kaswalski
I really debated back and forth on putting a review on your page but the staff up until the young lady at the front desk that helped my niece were beyond rude and unprofessional. Once we were walking out of the dealership the ladies in the upper left side office top level of the building sat pointed and laughed at my niece as she left. I only know they were referring to her as she was up in the office and as she walked down the stairs they pointed and laughed as one lady pointed directly at my niece. I would never ever recommend your dealership due to this one experience! It was an embarrassment for a Mercedes dealer to allow such behavior. Do better!
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August 2024 by Billy Wencl
Whenever I need to service a car I'm apprehensive going to new places, but I very pleased with the service I received. They were polite, explained everything that they recommended, and didn't push on the optional servicesI declined. They were also really quick, able to get me in the next day, and jumped through hoops to get me a loaner. All in all great service!
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August 2024 by Mark Luther
Gunnar is a great asset to this company. I have dealt with many different dealerships and service advisers. Great communication and timely repairs!
