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March 2025 by Wayne Johnson
Store manage at Sephora doesn’t care about your concerns at all. She has a poor attitude and encourages someone to report her to corporate and her store manager at kohls as well. She thinks she is above the customer when it comes to customer service and helping a customer out. Her lack of customer service and poor attitude aren’t acceptable, especially as the kiosks manager of a storefront inside of a major retailer like kohls. If kohls management supports her in how she treats someone, they too should be investigated on whether they are fit to be in management. I’m appalled by how I was treated and how she reacted to a customers concern. Especially when the site states the product is in store on both sephoras site and kohls site and yet they don’t have it and she hasn’t seen it before, yet she is the stores manager. Hmm, makes a person think that just anyone could be the manager of your store.
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March 2025 by MEGKmom Bush
Returns were a nightmare. Just wanted to exchange for size a variation of same pants. Bc prices had been changes over holidays, process took hours to deal with
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February 2025 by Judi Williams
Jane J helped me get the best price on my purchase with Kohls cash
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December 2024 by Rick Busching
Kohls 20 pct. Off is a joke. They advertise it as store wide but when you go to the store half of the stuff is ineligible for discount. Done with Kohls!!!
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November 2024 by Diane Waugh
Wanted to buy a certain item on sale but kohl's cash reward was increasing the next week from $10 to $15 per $50 spent. . So I asked the manager if item was still going to be on sale next week to take advantage of more kohl's cash. He said no, so I bought it. The item is still on sale when I looked today! I lost $25 kohl's cash. I called and was told I would lose money if I returned item and re- buy it for more kohl's cash (cause I already used the original KC) . And their app is very hard to use. Customer service is awful.
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November 2024 by a a
Be very careful when returning items!!! I got home and noticed the clerk entered the wrong item from my receipt for my return. It was about $20 and for me, that matters. Lessoned learned. Next time I will closely supervise any return.
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October 2024 by ibrahim alsmari
The place is good but not perfect
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August 2024 by Jeff Studley
Victim of inflation. Clearance items not low priced as before.
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July 2024 by ardith nierling
I was shopping at the Rochester Kohl's store on Mon. July 1 & found it very hard to find my size due to the displays being very messy!
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June 2024 by Gretchen Pluim
Kohl's in Rochester, MN has stepped up its game. Friendly helpful employees, clean and organized facilities, and a good variety of items made my experience enjoyable.
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June 2024 by Earl L. Gingerich
Fine retail establishment
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June 2024 by Susan Hanson
Easy in and out with a return and purchase. Knowledgeable gentleman helping me.
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June 2024 by Judie Farinelli
Love Kohl's!!
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June 2024 by Susan Smolders
I found some great deals - as usual!
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June 2024 by Robert Gossman
Grace has been very helpful and excellent customer service! She made sure we were taking care of. She made our shopping experience fun and memorable! Thanks Grace
