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June 2022 by Tom Free
I stopped here out of necessity. Everywhere else was closed this particular Sunday. I was nervous going in but was more than happy by the time I left. The ladies there were all amazing. The woman who did my hair did an exceptional job. I always get what I refer to as business casual haircut and she actually did better than most of the other places I go to on a regular basis. I'll be happy to go back next time I'm in the area.
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March 2022 by Ashley Gish
I always thought JCPenney was the place to go for stylish, modern cuts, but I guess a lot has changed since I last visited (my mom and husband both informed me, after the fact, that it's actually the place mature women go for haircuts). The (very sweet!) older woman who cut my hair blew off my description of what I wanted and barely looked at the picture I showed her - she did this multiple times - and continuously told me what she thought I needed. After I pressed again for her to do a bit more for me, she started taking off the smock and essentially told me I could come back and have someone else work on it, and if I want it shorter I should wait until summer anyway (as if the season has anything to do with what I wanted done today). I'm not a confrontational person, but I regret leaving without expressing my dissatisfaction. I told the salon cashier that I was thinking I'd go shorter, and she said the same thing the stylist said, that I can always come back (do I have to pay $30 for that visit, too?) The whole experience was just uncomfortable and disappointing. I'm sure the stylist meant well, but what I wanted was clearly beyond what she was willing to do. Next time I'll go to the Kahler barber shop downtown - I don't know why I thought this salon was the place to go.Service: Haircut
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October 2021 by A A
I never done my body or hair but it seems good blace
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July 2021 by Machelle Livingood
They were more than helpful and kept me in the know on what was going on with my hair will recommend and go back again thank you for the wonderful service
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October 2020 by Ce-ya H.
Apparently when you make an appointment they don't have to stick to it. Made an appointment to get a perm got there and they decided it would take to long and would not do it. I believe her name is Cindy. Terrible customer service.
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June 2020 by Mary Miller
Rochester salon is the best!!
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January 2020 by Julie C.
I have been a client here since I was s kid. Master stylist, Katie Chapman is amazing!. She does a great job with all services and she does my color, cut and eye brow wax routinely. The color looks so natural and she is so detail oriented and always is asking if I'm comfortable, need water or coffee. Katie seems to teach me something new each visit about my hair, she is so knowledgable and is very good at what she does. I look forward to my visits at JCPenny Salon!
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December 2019 by whisper wind
This place is wonderful!! Tammy my hairstylist is Amazing!! So friendly and accommodating. She will give you they style your looking for. As I'm sure all the hairstylists will. But Tammy Rocks!!
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August 2019 by Madi S.
I think it's extremely rude that the stylists think they can boss around the receptionists & just do as they please! If the store is closed & the stylists are extremely behind & still working with a client it is just not fair whatsoever that the receptionist have to just sit and wait around during after hours just bc of the stylists it's extremely disrespectful it is not the receptions fault the stylists are behind !!!! RECEPTIONIST HAVE LIVES ALSO!!
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March 2019 by Yasemin A.
If I could give a 0 stars I would. I recently moved to rochester and have been having a hard time to find a good salon! I had highlights done and in the end it turned up to look terrible!! If I had bought a highlight set from wallgreens and do it myself, it would have looked much better than this! Waste of money and time. I would not recommend this place and will not be returning.
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May 2018 by malaz zeidan
The worst hair blow out I ever had .. my hair is shoulder level and thin curly hair , easy to manage , she took 2 hours for only blow dry .. she applied very thick cream which made my hair oily and very heavy, and When I showed the manager my unhappiness to the service she was like because you use 20$ coupon we put you with Candy , if pay more we would let other girl do it for you. Really!!! I was shocked... totally disappointed, and I will never come back or recommending this place to anyone
