11AM - 7PM
650 Apache Mall, Rochester“Dustin and Jahrel are absolutely amazing. Dustin created a great deal for us and did not pressure us. Which I wish he did because we went and made a mistake signing with another company. And this company really messed a lot of stuff up. Jahrel worked with us for HOURS fixing our mistake and even helping us do many transfers/ phone things.T mobile is great. The people at this store are transparent, honest, kind and honestly just great.”
“Thank you John excellent customer service helped with an issue on my iPhone. Everyone here is great, purchased our phones and service at this store. Their protection cases are better too”
10AM - 8PM
408 4th Ave SW, Rochester“This store was amazing!!! The staff was very friendly, accommodating, and patient. Every question I asked about my plan, they were transparent, ensuring clarity on both sides. Service was more than exceptional - kudos to the team here!!!”
“Jessie was professional, pleasant to work with, very knowledgeable, and patient. She allowed us time to decide on the best phone for what we needed. Her pleasant personality, patience, and professionalism would rank her to be the manager. When we returned to turn in our previous phone, we talked with the manager, we felt he did not care that we were there, was not professional or welcoming in anyway. I have been a Verizon customer for many years. This manager was by far the worst encounter I have had in all those years. 5 Stars for Jessie/1 Star for the Manager we encountered.”
“I switched my streaming service to Metronet and boy am I glad I didMy service is considerably faster, clearer, brighter than before TV screen, and installing was very easyRyan D. Was great. Professional, solid job knowledge, and made the install easy.The price and value for this service is fantabulous.”
“I don’t think the stars represent this store well enough. I’ve had nothing but good experiences from the crew currently working this store. Big shout out to Alex and Darius because they are the folks who have helped me and always give great service!”
“Moved 4 phones from Spectrum and got new iPhones and a lower monthly bill... Ziad is the best, helped me set up the App and got our free Netflix/Apple tv hooked up. So much easier to deal with and data is way faster than Spectrum. Thank you Again Ziad!”