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October 2023 by Kirk Rolfson
The two salespeople we worked with were friendly and knowledgeable. Jason and Karson did a great job delivering the mattresses and furniture. They were careful not to scratch the walls and door frames and made sure that things worked properly on the power recliners.
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October 2023 by Denny Johnson dead lifter
We enjoyed being able to explore the store at our own pace. Once we found what we wanted staff members were attentive and made excellent suggestions. We selected fabric from their large selection and our customized chair came promptly. We’ll definitely shop Furniture Superstore again.
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October 2023 by Muriel Schornack
What a great experience! Cameron did a great job listening to what we were looking for, and found the perfect couch for us. Jason and Tim, the two gentlemen who delivered our furniture, were absolutely outstanding—they managed to get a very large couch through an oddly configured space! They were tenacious and creative in their successful efforts to make sure that everything worked exactly as I had envisioned it. I’m most appreciative of their professionalism and hard work!
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September 2023 by J W
My whole experience with furniture supper store has been absolutely 5star experience. As soon as we walked in Marcie our sales women was right with us and asked what we were looking for and our budget. She spent over an hour with us showing different furniture at all price points and pointed out where the best deal were. The white glove move in services was absolutely fantastic. Tim and Ben did amazing job at moving the furniture in and setting everything up. If you need furniture delivered asked for those two guys.
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September 2023 by Dylan Mazzocca
Love my new bed!Matthew helped set me up with the perfect bed for me, and he also managed to get it sent out for delivery the same day I purchased it, since he knew I needed a bed for my new place. And Chris and Ben, did an excellent job moving it into my apartment, which is on the third floor. They also helped me set it up and position it the way I wanted it. I would highly recommend!
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August 2023 by Dave Gaal
The main reason I went to Furniture Superstore was because there was poor selection in the Twin Cities. I also just like shopping at a place that isn't a nation-wide chain. The place is huge, and they have options at every price point. I'm 6'4" and I just needed to sit in some taller stuff before I decided to purchase, so I drove 3 hours round trip just to shop. I really needed it to go well, so I called ahead to confirm availability, and Grace didn't even need to put the phone down to confirm availability. I have other nice things to say, but it's just extra.Cameron showed me around when I arrived. It was very low pressure and he knew a lot about the products. There was no price negotiation, which I understand is actually good for the buyers. It suggests they have a very simple markup with suppliers and make the money on volume as the gigantic size of this place might suggest.There was no way to schedule delivery immediately. I was given a lead time (estimation of when I'd get it), but ultimately they don't schedule deliveries (for my configured-to-order thingy) until they get the item from the supplier. I was told to expect a call in the morning one day when the thing arrived to Furniture Superstore, a 507 area code (so I don't pick up 20 spam calls because I'm waiting for this one), and they'd schedule a day and a time window then. That's exactly what happened. Then Ben and Tim called again this morning to say they're heading out and gave an estimated time of arrival, they arrived as expected and set it all up quickly. Clean. It's just a lot of ways things could have been just okay, you know? But they are really trying to do a good job from the phone to in person to good value to setting right expectations to arranging delivery. Totally worth the extra trip out to Rochester.
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July 2023 by Ashley Castillo
So many options. Lucky was an amazing help. He listened to all my wants and needs for my space and was able to help me customize a sectional for our needs. Came super quick and delivery guys were super professional. Our fur babies love the couch as well. Fabric is very durable and easy to clean. Thanks will definately return for any other furniture needs in the future.
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July 2023 by Nana Owusu
Upon entering the superstore, a sales representative quick to greet me and access the furniture I desired in my price range. Thankfully I was able to find a beautiful living room set within my price range. Delivery was timely and carefully assembled.
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July 2023 by Michelle Scott
The sales person was very helpful and knowledgeable. Marcie was very patient in letting me look around…pointed out some things of interest. Helped me every step of the way. Really enjoyed working with her. Everybody was great. If she was busy someone else was there to assist.Also the delivery people were great. Both Tim and Karson did a wonderful job. They were careful and very informative. It wasn’t an easy moving through narrow doorways and upstairs on a very hot day. But they did great! I will definitely come back and shop there in the future. The people were awesome!
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July 2023 by Robin Wolfram
Chris and Carson were absolutely amazing when it came to delivering my sofa! Not only were they particularly careful to ensure there were no nicks in my wall or damage to any of my other furniture, accessories, and floor… They were incredibly kind and accommodating. Customer service at its best! Oh… And I love my sofa!!!
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June 2023 by Donna Larkin
Loving our new sofa! Grace was fantastic. Delivery team of Tim & Chris were professional, friendly and efficient. Thank you for a great overall experience.
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June 2023 by Evan Piepho
We had another exceptional experience at the Furniture Superstore, this time buying a mattress set after already getting a sofa and tables from here. Tim and his partner were incredible in delivering an absurdly heavy two-part frame and mattress. Great professionalism and friendly demeanor. And Dennis was just amazing in helping us find the right mattress. He's a wonderfully personable and helpful guy who guided us through the process of getting the right fit. What an incredible team and an amazing place to buy from!
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May 2023 by Lisa Dahlen
I recently bought flexsteel furniture with the help of Marcie about 6 weeks ago. Her professionalism and helpfulness is top notch! She did a wonderful job listening to my design ideas and offering excellent advice on fabrics and options. She definitely knows her products. I was very impressed with her then. But today she proved once again how she is willing to help her customers. She went above and beyond by sending me pictures of coordinating fabrics for a decorative piece I was considering. I will be shopping here again, and have already mentioned her name to friends.
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April 2023 by BLynn Lyons
Hi I have had a great experience working with Scott on the sale of my furniture. He’s the best! Also Tim and Will delivered my furniture in great condition. They were very helpful. I would definitely recommend them anytime. Thanks guys for having such a pleasant attitude. I give you guys 5 stars ⭐️⭐️⭐️⭐️⭐️
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March 2023 by Rebecca Laborde
We had an excellent experience shopping for new furniture. The sales people were friendly but let us shop at our leisure. There were a ton of options to choose from and a quick delivery date.Tim and Scott just delivered our new sofa. The delivery was on time, efficient and they took great care in moving it into the room and setting it up. Thank you for the fantastic service.