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December 2023 by Ashnjess Dillard
I never received my order!! I called customer service and sat on hold 2 different times for over a hour each time so I called the store and they said there's nothing they can do and to call customer service.. also the items I purchased where final sale items ??
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July 2023 by Jayde Tingz
absolute horrible customer service, they did not even acknowledge me at the register and kept having a conversation while i was trying to check out.
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February 2023 by der chang
Dont know what happened to this store, but management needs to visit. Sadly, it's not like how it used to be. The store looks half empty, messy, and the staff dnt seem to mind or care....
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January 2023 by Marissa McClure
the store is a complete mess, the store does not look complete at all and it’s been that way for months. i have seen staff multiple times on their phones, hiding in the dressing room sitting on top of shipment boxes doing absolutely nothing. i have seen multiple times no one at registers and people standing there for a while before they just walk out and not pay. they need to get their stuff together over there, this does not look good on the companies part at all.
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November 2022 by Frida Pantaleon
Lots of glasses to take a look to same as earrings. Cashiers were really nice and helpful
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September 2022 by BRIAN CATHERSON
This place is a mess, clothes on the floor dust bunnies everywhere garbage laying around. Definitely not cleaned very often
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May 2022 by Sarah Pester
Staff was too busy talking to notice I was ready to pay...I strongly suggest re opening fitting rooms instead of telling customers to buy clothes and go try on in the mall bathroom this I know is not staffs fault but this needs to change I would have bought alot more if I could have tried on in store.
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August 2021 by Taylor Augedahl
I stopped at this Forever 21 location today on my way to the cities for a last minute outfit. I never leave reviews, but an employee by the name of Jordan was SO outstanding I felt obligated to post one. She went above and beyond to help me and I noticed how she was incredibly kind and helpful to her coworkers. You don't find employees like her often, give that girl a raise!
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December 2020 by Hellen Guedes
Stylish clothes at a fair price, also the attendance are pretty good and helpful.
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March 2020 by Naomi Mattox
I love forever 21 they have been losing items and not being able to restock but everyone is nice
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January 2020 by Abigail Grace
The employees at this location are always super kind, helpful, and personable. I love shopping here when I can find good deals.
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December 2019 by Heidi Toft
I'd really love to be able to do zero stars! My teen daughter purchased an item that was defective and got a hole on the first wear. I'm appalled by the treatment she received from management. I'd love to share her name, but her name tag was on backwards and no one would tell me her name. Anyway, don't buy anything on sale here without thoroughly checking it over, because apparently the store has no policy for how to return defective items. Very rude, very insulting managers. Even accused us of lying while telling us she'd be fired if she exchanged the item for us. Interesting experience. Too bad....we used to love Forever 21. Have taken our business elsewhere where we can be treated as paying customers:-)
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November 2019 by Avery Toft
I normally love this store very much and shop there every time I'm at the mall.Recently I bought a pair of black leggings and when I got home I wore them for a couple hours and noticed the seam had separated and it was obviously a problem with this certain pair.So a week later I come back to exchange them for a different pair with my receipt and explained the situation.The original girl I had was very nice but was pretty new so she asked a the manager of what to do.The manager was very rude especially to me (a 13 year old).My mom was very frustrated at the way she was acting and we couldn't get her name because her name tag was turned over.We tried to figure out the situation but she continued to be very rude and even accused me of lying even though it was very clearly that the rip was a problem with the leggings a person couldn't even do that
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November 2019 by Sangita Lama
Very unfriendly associate! They should clean and place their stuff properly. The top already had stain when I bought so I wanted to exchange. She was very unprofessional! Thats not how you treat when the fault is yours! Horrible experience.
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November 2019 by Steven Bodoh
Daughter found some good deals.
