-
February 2024 by Dylan Heart
One of the guys was very helpful, and very nice. While it felt like the other one was pushing me to fix everything right away. Either way this is the best Firestone in town without a doubt.
-
January 2024 by Stacy Kraetsch
Autumn was super nice! She helped me get a replacement tire for my daughter's vehicle.....very helpful and nice. Appreciative to all involved! Thank you much! Great job!
-
January 2024 by Lee Stone
Horrible experience. We dropped a vehicle off for an oil change with an appointment. Waited two hours before being told that everything was done except the filter, which they had only ordered after we arrived. Waited another 40 minutes for it to get there. The manager took $15 off the bill. When we argued that that wasn't enough, he decided that he'd rather lose a customer relationship of 15-years or more than make us feel satisfied with today's service.We definitely won't be going back... and we wouldn't recommend anyone else going in there either.
-
December 2023 by Matthew Isaacson
DO NOT GO TO THIS SHOP!!!Dropped my truck off for an oil change and diagnostics. Got called the next day with the diagnostic issues and a note that the technician broke the door handle of my truck when trying to get in. Blame it on "corrosion" and "poor part design" by the manufacturer. Except the fact absolutely nothing was wrong with the door handle. Was completely fine all day I used the vehicle. Can guarantee you the tech pulled way too hard and broke it. Or tried opening the truck when it was locked and broke it. But then they make ME pay for the damage!?!? Your tech broke it while the vehicle was in your possession, that is something YOU need to fix!
-
November 2023 by Jess Jones
They quoted me just under $5000, i went to another store and paid under $2000 for the same services. The employee was very condescending and rude as well as pressuring me greatly to pay for that service right then.
-
November 2023 by Richard Fuller
A great store. The staff is very helpful. I went to get new tires and they did a great job! I was going to purchase them ay Discount Tire and called Firestone and they beat Discount Tire. I thought that was great and they gave me over 100 dollars in discounts. Had a few other things done and I was very happy with the work and friendly staff. Let's face it! They are all expensive but if they do great work and your happy it is worth it! I will go there again and again!!
-
October 2023 by Paul Swanson
I had the best car service of my life from Louie and the crew. I was traveling through and needed an engine replacement. They went to bat for me on the warranty, offered their expert opinions, dedicated service that was above and beyond. I would recommend Firestone on Apache to anyone. Car runs aces now! Thank you Louie and Firestone!
-
September 2023 by Carla F.
I like getting an oil change while shopping at the mall, prices may be higher but the convenience is nice.
-
August 2023 by Ang Olson
The older guy that works there was incredibly rude. Had my headlight fixed there and it was not done right. The used tape to fix it. They would not fix it even though it was not done right. I paid $150 for them to fix it and they couldn't even do it right. Do not go here unless you want to be ripped off and treated badly.
-
August 2023 by Nichole Valdez
Do not recommend! I could have had a wreck! Brought my car in to have a slow leak tire patched. They couldn’t fix it. Drove away and was called to come back because they didn’t put my air filter back in my car!! Why on earth were they taking apart things under the hood when I asked for a tire patch? They ran out slapped the filter in and walked away. No apology for potentially damaging my car or causing a wreck.Took my unfixable tire to Goodyear and it was easily fixed. Was told I didn’t need a new tire at all.
-
August 2023 by Greg Melartin
A customer of mine was told they needed a lower ball joint that I replaced 6 months ago by these guys. I told my customer I would warranty the part if he brought it to me.He brought me the part and there is nothing wrong with it. I've ran it by several of my mechanics and neighboring shops and no one has found any issue with the Ball joint.If the part was defective i would have warrantied it on the spot but there's nothing wrong with it.I called the store to discuss this and was told the GM would call me. It's been 72 hours and I have not recieved a call.It either needs to be proven that this part is defective or my customer needs to be reimbursed what they were charged for replacement of a perfectly good part.
-
July 2023 by Mark Schoer
We had a slow leak with a tire to fox.The entire car care team went above and beyond so we could get back on the road.The gentleman at the front counter very knowledgeable and very service minded for our car care.Outstanding Firestone !!!??Anyone looking for Quality car care this is your car center for All Your Needs ????Service: Tires
-
July 2023 by Chad Morin
Outstanding customer service very thorough. Got me in and got me back on the road.
-
July 2023 by Twitch BlindxKing
Will 100% cross thread your tire studs and then charge you for repairs when the studs snap.Service: Tires
-
June 2023 by Dylan Thiemann
Always a great experience, although you're paying a little more than other places due to the convenience of it being located next to the mall. They definitely do a great job with everything they do!
