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February 2024 by Warren Manyara
Interacted with an incredibly rude staff member. When I initially walked in, he intentionally ignored me for a significant amount of time. He eventually talked to me with a very rude attitude. I left. Went to OfficeMax and received much better service!
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December 2023 by Kyle Caley
I sent a package from this location last week using a prepaid mailing label from Mercari. I had selected 4 lbs and the package was 4.5 lbs. I knew this as I weighed it with a baby scale (to the gram), but when looking at Mercari's shipping it was $10.99 for 4 or 5 lb packages. Covering all basis, I specifically asked the clerk if this was a problem and if I could pay the difference. He said "nope, you're good to go." My package was delivered and I was charged $50 as it was reported my package was 20 lbs. It was 4.5 lbs, not 20. Someone is taking advantage of people here as I have no recourse or way of getting my money back as it was a prepaid mailing label they're claiming I quadrupled in weight. It was a 3 ring binder and 129 trading cards... 4 lbs 8 oz, not even close to 20 lbs.. I could have sent 4, 3 ring binders and 1,000 cards and likely been under 20 lbs. Save your receipts if using this place, but I'd recommend avoiding after this experience.
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December 2023 by Nikki Lee
Awful customer service, so rude. I'll never go back.
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October 2023 by Benjamin Love
I had legal documents to copy and the employee stood there for a solid 3 minutes reading over my personal legal documents. He tried to play it off like he couldn’t tell which copies he had just made. There was one copy to be made. They are all also rude as hell. Don’t go here.
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October 2023 by Melissa A
Poor customer service. After standing at the counter for a couple minutes and having the clerk completely ignore me (not even "Hi, I'll be with you in a minute"), I asked if I was standing in the wrong line or something. He said, "No, you're in the right line but you'll just have to wait." He wasn't helping another customer, he was just scanning in packages from a cart. I felt very unwelcome and will not use their services again. A little polite communication would go a long way. Edit to add: Yep, it was Jeff, the same person mentioned in other reviews.
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October 2023 by Igor Prata
Nice place to know if you need to post packages by FedEx. There are only a few places at Rochester that you can go that are not drop boxes. Also they have some assortment of office supplies that can be useful. Please be aware of lines as many people go there to post their goods too...
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August 2023 by Joshua Grenell
Great quality printing. Great staff.
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August 2023 by Mandy Avery
The kindest employees! I needed some extra help with my order and they were so accommodating!
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May 2023 by Erica Wei Deng
The staff said he don't ship products to China because of no trade agreement. Went to UPS next door and shipped it with no problem.
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May 2023 by Laura Meihofer
They really helped my boyfriend and I put when we need last minute manuals printed for a con Ed course. Jeff the assistant manager was an absolute peach!
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April 2023 by Prabh Gurbaj Singh
There is an old guy named Jeff who has a bad attitude. Very rude behaviour and does not want to help or listen to the customer. Typical Karen!
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March 2023 by David Lee
Great price on insured shipping, helpful staff
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March 2023 by Stephanie Lin
Was worried to go at first due to low ratings of previous reviews, but I had a great experience. The guy who helped me accommodated what I needed and was fast.
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March 2023 by A. Morgan
Mike and Karen are always so helpful. I've been coming to them for years with print and shipping requests. There was a new individual that also helped this year, did not catch his name. But equally as helpful. Nice job Mike and Team!
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February 2023 by Shan Z.
I'm my opinion this store needs new staff. I walked in and asked the gentleman behind the counter "can I get some copies of this blueprint?" Gentleman's response "I don't know can you?!" Just am unprofessional rude smart-ass. In the future I'll go else where.
