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February 2024 by Jason Wobig
They do an absolutely amazing job with the staffing they have. Normally there are only 2 people and they are trying to do the work of 4 or 5. They all deserve BIG raises. I really appreciate them. I wish I could help them get more employees. They really need them.
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December 2023 by Jesse G.
Only been ready for me once, received a call sayings it's ready, but go in, and they say ohh sorry it's not ready. Always a line, do not recommend.
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December 2023 by Tina Smidt
I called and set my phone down while preparing dinner. It rang for 1 hour and 10 minutes with no answer.
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December 2023 by Oliver Pope
I've waited for over 45 minutes for someone to answer the phone. It is not very professional to keep customers waiting.
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December 2023 by matt melchor
If you can deliver your meds do it! The wait here is absolutely ridiculous! Even with all the complaints they don’t hire more staff. It’s consistently the same no matter the time or day. Last time I had a flu shot here I stood for almost an hour after my APPOINTMENT to get it.
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December 2023 by Joe Downey
Poor customer service. Lack of urgency.
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December 2023 by Liz freeman
Went to go in to check on my prescriptions that I requested for refill 5 days prior and I simply asked a question but was immediately interrupted by the rude technician and was met with her jumping down my throat. As a nurse myself I know how it feels to be short staffed, however if I jumped down a patients throat like she did mine I would have been reprimanded. Absolutely no reason for rude behavior when I’m simply asking a question. Please don’t go here.
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November 2023 by Kim J.
what the hell. I had a prescription refill until 02/24. when they did the update on their program they are now telling me I need to see my doctor for refills. I just saw my doctor in February 2023. I have now been on hold for over an hour. last time I picked up my prescription the girl was very rude. why do I have to wait for 30 minutes for my prescription to be filled when the doctor filled it 2 days ago target trying to get more shopping done. target sucks. transferring my prescriptions
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November 2023 by Noah Fisher
The absolute WORST customer service you will EVER experience. Be prepared to be on hold for at LEAST 20 minutes.
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November 2023 by Megan Kracl
As a technician, there is a walkout happening across the nation referenced as "Pharmagedon".There will be movement happening to hopefully create a better workplace for pharmacists and technicians. Safe for us and even safer for patients with fewer errors. Cutting out the corporate greed.There is a reason why there's a shortage of technicians at your local pharmacy.Be kind. Be patient. Help us in order to help you better.
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November 2023 by Nick Ferraro
Always wait forever in line. Takes so long to talk so anyone on the phone. No one knows what they’re doing.
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November 2023 by Micah Miles
Don't say you take walk-ins for COVID and flu vaccines if you don't. It's disrespectful to waste people's time.
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October 2023 by Sharon D.
They don't answer the phone.....EVER. The staff is rude and disrespectful to the customers. You wait in the aisle where shoppers are looking for products where you have to stand and wait. It's just a terrible situation with a staff who knows nothing about customer service
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October 2023 by Jarod Monckton
I called this pharmacy on 10/8/2023 at 5:30 and told the pharmacist that I am here in Rochester from Peoria I'll after it took 30 min for anyone to answer the phone. I brought my mother here to Mayo hospital from Peoria I'll and forgot my medication back home. The pharmacist told me that he would not fill my medication because the insurance would not cover the medication. I explained to him that I do not have any of the medication and I would be able to pay cash for it. He still refused. Now I am without any medication and could have a seizure.
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October 2023 by Cathleen Boeck
Have been attempting to have RX transferred from FL to CVS/Rochester. Have three times been on hold at CVS for over 30 minutes without speaking to anyone!!!!!