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October 2023 by Max C.
Everyone working at the Rochester Costco is friendly and helpful. I have gotten some bad produce a couple times but Costco made things right which was nice. The lines can be pretty long sometimes but they do go fast. Hopefully they add scan-and-go at some point. I have had good luck at their tire center over the years too.
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September 2023 by Marcus Vinicius Pinto
Tires are cheaper than elsewhere but costumer service is pretty low quality. Nothing is explained, they take for granted you know about the policies and tires nitrogen inflation and get annoyed with questions. First and last time I bought tires there. Next time will pay more to have a better overall service and experience.
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May 2023 by Erik R.
Every time I shop at this location the most time consuming task is getting out the door after purchase!! If it is so necessary to monitor every purchase by every customer then staff accordingly so the lines don't stretch the full length of the store!!!!!
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April 2023 by chris adkins
I’m very thankful, for the service, and friendship Costco gives. I thank everyone who was involved
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April 2023 by Ahmitara Alwal
It was about 4:45pm on a Sunday and I had been saving money to get my tires changed after some time. Every place I had called were either fully booked, didn’t have my tire size, or they were closing. I am a Costco member and soon realized that they were the only tire center opened until 6pm. I steadily drove over there with one tire at a pressure of 18..I walked in and asked if they had my tire size which they did. I soon asked if they could replace my old tires. At this point it was about 5:15 and they were closing at 6pm. Aaron and the team were able to get my old tires off and the new tires on before they closed. I am so grateful and have a forever home where I feel seen, heard, and understood. Costco Tire Center now has my loyalty as they have provided excellence service!
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December 2022 by Diego Carvalho
They sell more tires that they can service, which results in long delays for installation, little flexibility, and unhappy/overworked staff.
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December 2022 by Scott S.
I'm done with Costco online, and they don't care. First they delivered a bed that I canceled, despite hours on the phone with customer service. Then they delivered the right bed to the wrong city and made promises of expediting the replacement but did nothing. Hours of wasted time and I have to scramble to find a replacement bed before the holidays for my 92-year-old in-laws to sleep on. Completely unresponsive and there's no one to talk to you who has the ability to do anything thank you Costco!
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December 2022 by Peter Caflisch
Just bought tires there today. They were professional and very friendly. Would definitely recommend. Excellent experience
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December 2022 by Kenny N.
Costco is the one shop place for the majority of our shopping whether that be groceries, electronics, gas, and household appliances and tools. It has been amazing living near a Costco to have direct access to this warehouse and all of its benefits. We are consistently impressed with the high quality selection and especially the superior customer service that is delivered. Thank you for being apart of the community and look forward to shopping here again!
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December 2022 by Steve Robertson
I wasn't able to talk to anyone didn't have time to stay in line. I've been waiting for months to try to get in to talk to someone I guess I'll have to go to Walmart. At least I can make an appointment with them LOL.
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October 2022 by Isaac
All three people I dealt with were very knowledgeable, friendly, and seemed more concerned with doing the right thing for the customer vs trying to make a quick buck, even if it was more work for them.
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October 2022 by Isaac Huber
All three people I dealt with were very knowledgeable, friendly, and seemed more concerned with doing the right thing for the customer vs trying to make a quick buck, even if it was more work for them.
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September 2022 by Heidi Granstrom
I am enthusiastic about recommending Costco for tires. This is a super place to get tires not only for the tires but for how helpful and kind everyone who helped me afterward were. I ordered my tires online at the great member price, showed up for the appt. and the tires were installed in about an hour. The next day I went back as recommended to get the air checked and all was well. A few days later the tire light came on, so I went back and had the tires checked: all fine. The next afternoon on my way out of town to work in Winona the tire light came on and stayed on despite my resetting it. So back to Costco I went where they found a nail in the sidewall. They put the spare tire on the car and ordered a replacement which arrived within days. All of this cost me only the price difference of my tire purchased on sale with the current non-sale price. I like this place and the kind and friendly staff!
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August 2022 by Natalie M.
This location needs a new produce person. With the prices of everything and most of my produce didn't last but a day of two later. Absolutely gross, mushy cucumbers after an employee upfront went and exchanged my original ones that I had at the register were mushy. Here I am two days later tossing two out of the three pack. I had to dig DEEP. To find no strawberries with mold on them. The next day our strawberries had mold. I had to toss more then half of the mandarin oranges I purchased because they were rotten. I do not have a photo of the oranges because I had to throw them away the day I got home from Costco and I forgot. Costco very very disappointed.
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July 2022 by Shah Chowdhury
Absolutely worst.Unfortunately, while this is unbelievable for Costco customers to imagine, their tire service model is completely different than the rest of their business.AVOID.