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February 2024 by Angie Ojeda
While I enjoy finding great deals on clothes at this store, I've got to be honest about the mixed feelings I have. Sure, the discounts are fantastic, and the prices are reasonable. But, every time I step in, I can't help but cringe at the customer service.It's like a ritual—I ask for a dressing room, and suddenly, it feels like I've committed a crime. The manager, especially, seems to gets irritated about it. No hanging items outside, even when there are hooks! So, I end up going back and forth to the counter, which is seriously inconvenient.The whole vibe in there is tense. It's as if asking a question will trigger a yelling session. I try to be understanding, knowing that customer service can be tough, but it doesn't feel like they're even trying. Sadly, I'm not the only one feeling this way—I've chatted with others who've had similar not-so-great experiences. Here's hoping they can add a dash of true friendliness to their service.
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February 2024 by Courtney Wyant
Was shopping and a worker with long white hair was loudly explaining the plus clothing was for really big women. Found it to be offensive and rude
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December 2023 by Marie Moore
Love love this place !!
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November 2023 by Roxana Escamilla
Horrible customer service and experience.
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October 2023 by April Gentling
The girls working here ignored me when I walked up to the counter to get a dressing room. They were just standing there playing with tags and smacking around the gum in their mouth. I don’t like this location because they only resell the cheap, SHEIN/F21 quality clothes. The jeans are all stretchy pants— not denim. The selection of tops is god awful. Maybe the clothes here are better suited for middle-aged women rather than those in their 20s/30s. When I come back to Clothes Mentor or Plato’s once a year, I remember why I’m not here more often.
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August 2023 by E DeV
Would give this store a 5 star, but something really got me annoyed. I bought pretty nice shoes here, (Tory Burch) and they had sticky stickers on the bottom of BOTH shoes. I could not get them fully gone, and I used Goo Gone and everything. One of the shoes would just not. stop. sticking. Overall, this is a great store to shop at. Just PLEASE change your stickers, or at least only put 1 on nice shoes.
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August 2023 by Trinity G.
DO NOT SELL HERE! It is a waste of time. Took a whole basket of clothes in nicely washed and folded. Also really nice shoes left got a text message two minutes later that my clothes are ready mind you it is a whole basket of clothes. I come back to only found out they took two items. They didn't look through everything because all the clothes were still nicely folded and they only offered me eight dollars for a brand new Victoria's Secret bra and a brand new pair of new balance shoes. WILL NOT BE BRINGING ANYTHING HERE EVER AGAIN AND I RECOMMEND YOU DO THE SAME!!
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January 2023 by Ana Peterson
Clean, well organized, and helpful staff. Minus a star for lots of shein and like branded items marked at the same price you can get them brand new, would like to see that space used on nicer brands or at least a discount on the shein. Not to say you can’t get a great deal on other nicer brands!
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October 2022 by madalyn marshall
If I could give 0 I would. DONT SELL TO THEM. it’s a complete waste of time. They are extremely rude. I walked in with two totes of clothes. Brand new, miss me jeans, American eagle, tons of shirts. I didn’t even drive out of parking lot and they called for my items to be picked up, and they didn’t even look. stated they have to much stuff.. yet called before even going and asked if they are buying and stated yes. They are a JOKE.
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September 2022 by Bailey Miller
Very clean and organized! I got a great deal on a free people jacket, and Allyssa was very helpful and nice.
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August 2022 by Hollie Bruzek
Lots of items to pick from! Don't always find what I am looking for, but 9 times out of 10, I find items I didn't know I needed! :P
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June 2022 by Dorothy Haugen
Stop there several times. Today they informed me I was not getting any of my points! Brittany could of cared less! Poor manager! At least I get my points at Plato's closest!
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May 2022 by Sharon K.
As it is weekend, I spent some time sorting out clothes I could bring in to possible sell. I checked the website for information and checked store hours . After spending 45 minutes traveling there, I arrived midday. Piles of sorted out clothes in hand I walked in hopeful that I may sell some. Immediately a staff member walked up to me, did not even greet me, but told me , looking at the heavy load I was carrying " we are not buying today". I told her that the website does not state that they don't buy on weekends. She replied that I would have to come back on Tuesday and just walked away. After spending a fair amount of time driving there, getting a rude "greeting" and being blown off, I ended up driving to the Salvation Army and just donated. ( designer items, some used, some never with tags on it) . I work two jobs during the week and I didn't appreciate this treatment and my time wasted, and would not want this store to make any profit .
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May 2022 by Trinity
Very helpfull when my wife needed clothes for her new job. There isn't anywhere around that really sells maternity clothes, plus they had 30% off that day.. will definitely shop here again
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May 2022 by Valerie Wassmer
Great selection of clothes, pretty decent price for your old clothes. Most workers are friendly and helpful. (Alyssa was especially nice and helpful).