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May 2024 by Mark Timm
Great prices, great staff, great store! Placing an online order was quick and easy, and they have great deals periodically. We will be switching to shopping with them more than Petsmart!
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May 2024 by Rachel Siddall
The staff are so friendly and helpful!
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April 2024 by Megan Plapp
Super friendly and helpful staff! We love their dog washing stations for our two fluffy Golden Retrievers! ♥️?♥️
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April 2024 by Carmen Bester
Service is everything you expect and more!
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April 2024 by Laura Misch
Staff is always kind, knowledgeable, and friendly. Hands down best customer service in Rochester!
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April 2024 by Kimberly Ness
Good quality items at a decent price
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April 2024 by Dennis Wesson
Went yesterday and both ladys were so so amazing. Brought both mainecoons with and they treated them great.
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March 2024 by Nick Soule
Chuck and Dons is great overall. This Rochester location is open random hours. They have new temporary hours but I’ve walked up to security just staring out the doors offering no explanation. If you’re going to choose this chuck and dons give them a call before heading out.
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March 2024 by Amanda Garcia
We’ve been patrons of Chuck and Don’s since it opened in Rochester and have noticed a huge change in service, unfortunately not for the better. When we stopped in today and asked for a dog wash, staff was very short with us when telling us we’d have to wait awhile for them to clean a tub. We have no problem waiting- but the way we were spoken to rubbed us the wrong way from the start. Then staff told us we couldn’t wash both dogs in the same tub, something we’ve been told we can do since we first started coming here. Again- if that’s the rule, that’s fine, but when we were trying to explain that staff has always allowed us to do this and asked if this was a new rule, the staff member told us that it was “poor management” and pointed to a fairly new sign on the wall that said “one dog per bath.” Then we noticed that we were only given two towels and all the other towels were locked up. We have pretty big, fluffy dogs. Two towels were simply not enough, and we were confused why the number of towels was suddenly limited. Add this to the severe watering down of the shampoo and conditioner (of which we’ve just started bringing our own) and the whole experience just ended up being terrible. Our year long bath pass ends next month and, after several steadily declining visits, we have no plans on returning.
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March 2024 by Lillie Berger
Great selection of food and treats and they deliver.
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March 2024 by Mads XD
Love the variety of pet foods and treats!
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March 2024 by Lynnae Johnson
Friendly staff. Always enjoy chuck and don's. Just wish the dog run area outside wasn't such a mess
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March 2024 by Ann Wagaman
Chuck and Don's is full of all things I love for my pets. It makes me so happy just going inside. It's clean, the staff is very friendly and helpful and I love getting special treats for my cats. It's also a great place for me to get gifts for my clients!
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February 2024 by Kristy Richards
I am so grateful that you have the self serve tubs. They are convenient, well stocked with shampoo, cream rinse, towels and they are affordable! Thank you!
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February 2024 by MaryAnn Capps
Helpful staff
